Google Assistant question

[slim6596]

When I try to voice command GA with the screen off, it hears me but doesn't do anything other than sound the alert indicating that it heard the activation phrase. This is a problem for me as a truck driver. By law and company policy, i can't touch my phone while driving.

Any suggestions on how to fix this?

(I have set it to accept input from my headset and to listen while screen is off)

 

[jtcannonball]

Do you run any security lock methods for your phone? The phone has to be unlocked to work I believe.

 

[slim6596]

Yes, PIN and fingerprint both

 

[mustang7757]

maybe try to use smart unlock , stays unlocked on body or other situations.

 

[mustang7757]

Screen shot

 

[slim6596]

I have that set also. Very frustrating that my $250 Moto X Pure was worlds better at this.
And, I could rename the voice assistant anything I wanted.