Google Assistant Snapshot not working

[debsawyer]

I can't find the fix for this when I click snapshot it does not show anything

 

[mustang7757]

Can try reset Google app and setup Google assist
Long press Google app tap app info then scroll to storage clear data/cache and force stop it

 

[debsawyer]

After my research online that's what I found. I did all of that, and it's still not working. When I switch accounts it works on my other two accounts. It does not work on my main Google account, but my two business accounts.

 

[debsawyer]

See it works here under my business account but not my main Google account.

 

[debsawyer]

It does this on my Pixel 4 XL and my Note 10+.

 

[mustang7757]

See it works here under my business account but not my main Google account. //uploads.tapatalk-cdn.com/20201018/42e771100e5d204174855ec88d169889.jpg

Thats strange , is your business account the main back up for the Device?

 

[debsawyer]

Nope

 

[mustang7757]

If you use voice take screen shot?

 

[debsawyer]

That is a screenshot.

 

[debsawyer]

Are you taking about Google Voice?

 

[mustang7757]

Are you taking about Google Voice?

No I was thinking screen shot , but this your snapshot according to whats on your account?

 

[debsawyer]

Yes under my personal Google account it just continues to to try to load. My two business accounts under Gmail shows up right away.

 

[mustang7757]

Yes under my personal Google account it just continues to to try to load. My two business accounts under Gmail shows up right away.

Gotcha now , maybe leave it on the personal account for little bit see if it kicks in

 

[debsawyer]

It never does. I have done this on both phones it does not work. I cleaned the cache. I uninstall the app then reinstalled the updates.

 

[mustang7757]

It never does. I have done this on both phones it does not work. I cleaned the cache. I uninstall the app then reinstalled the updates.

I'm not sure then, maybe someone else can chime in , but for me if It works on business not personal it might be server confused and needs a wait time to show up again especially if you switching between them often could be wrong but thats what I think.

 

[debsawyer]

I only switch between the 3 accounts because it was suggested to make it work. Help is needed. I tried everything I can find via Google search. My next step is Google support.

 

[mustang7757]

Ok gotcha , let's see if anyone else expienced this , did u try Uninstall the update to Google app?

 

[debsawyer]

Yes

 

[mustang7757]

We are striking out

 

[debsawyer]

It looks that way. I suppose I need to contact Google. I see there was an issue with it before during my research.