Google can refund your shipping for your Nexus 7 Pre-Order

[quinnsdaddy11]

I just got an email after shooting Google customer support about refunding my shipping on my pre-order. They refunded it no questions ask.

 

[dmmarck]

I just got an email after shooting Google customer support about refunding my shipping on my pre-order. They refunded it no questions ask.

What was the turn around? I've yet to be refunded for my refused delivery...and that was like a month ago .

 

[KitN]

I just got an email after shooting Google customer support about refunding my shipping on my pre-order. They refunded it no questions ask.

When did you put in your pre-order?

Sent from my Nexus 7 using Tapatalk 2

 

[pkcable]

Ok I just took my shot! I also did a Planet Feedback, which so far they have not responded to.

 

[dmmarck]

Ok I just took my shot! I also did a Planet Feedback, which so far they have not responded to.

What's Planet Feedback? I want to find a legit way to maturely complain about this.

 

[Ravynmagi]

I'd feel a little weird asking for a refund of something that shipped a month ago.

 

[pkcable]

PlanetFeedback: Voice of One, Power of Many is a website that many companies respond to when folks write complaint letters via their site. I had good luck with them writing about Verizon, RIM, and Comcast. Verizon in particular got back to me in day. I sent a letter to the VZW president's office via the site and his office contacted me back in 2 days and resolved the issue to my satisfaction within a week. So far google has not responded and it's been since Aug 2nd, so I'm gonna say Planetfeedback did not work for them, BUT in general it's a great site.

 

[quinnsdaddy11]

I didn't refuse my shipment. However I pre-ordered mine 2 days after it was announced. All I did was email their customer support and tell them was a terrible thing it was that I paid for shipping when I got my pre-order after retail stores got the unit. They said they understood and refunded me the charge for shipping.

 

[Traveler5]

I didn't refuse my shipment. However I pre-ordered mine 2 days after it was announced. All I did was email their customer support and tell them was a terrible thing it was that I paid for shipping when I got my pre-order after retail stores got the unit. They said they understood and refunded me the charge for shipping.

I was so irritated by this when it happened. What is their email address? I ordered mine the day after it was announced and waited for it like everyone else did only to find out the people were getting theirs from stores before I did. They obviously did not have to pay for shipping and got their N7 a few days before I did.

 

[YAYTech]

I too contacted Google about this, though the contact method I found had a customer service rep call me. They supposedly forwarded the complaint to another department that would review it, and according to the first service rep, likely refund the shipping. We'll see...

 

[pkcable]

Well son of a gun, I got a refund! Not the entire amount, but good portion of it. I got 10.50 back, of my 13.99 shipping. I'm happy.

 

[eRod v1.0]

How did you email them? I went through Google wallet to ask a question in regards to my order but it takes me nowhere.

Sent from my Galaxy Nexus using Tapatalk 2

 

[Traveler5]

When I called Google earlier this week to get a replacement for my defective N7 I thought I'd give it a shot and see if they could refund the shipping charges on my initial N7 since the stores got them 2 days before I got my pre-ordered N7. They said No. I explained and the guy was pleasant about it but said Google can't do that. Maybe I got the wrong person?