Google Lens screwed/stuck, need help, please!

[Kharl]

Google Lens screwed/stuck, need help

In order to have a “nice” background, let me first explain the scenario.

It’s is not uncommon for me, that my mom ask me for help because her phone is not working and when i give it a check i find a blackberry emulator installed, running a Solaris emulator WITHIN the blackberry emulation running a program for connecting to an infrared OBD2 scanner…. Yeah, that!

I ask her… WHAT IS THIS?
And she says: I don't know how that got there.

THAT is a very common scenario for me.

Now, my current problem:

I decided to show her how good google lens is, since sometimes she wants to translate something or just to find an object, so she don’t have to type, or to ask what is so she can google it, with google lens she just point at it and then decide what to do, if search for it, if translate it… whatever… but now she asked me for help because her google lens is not translating.

And I found this:


I did reinstall it, update it, restarting the phone, uninstalled recent apps… and nothing, the app is stuck in that view/mode

 

[B. Diddy]

Which phone? You're pointing the phone at a blank desktop right now -- what happens if you point it at text, or an object?

Also, do you know if anyone else ever has access to her phone (e.g., your father, friends, workmates)? It doesn't make sense that she would accidentally do things like install emulators.

 

[mustang7757]

Clear your camera data,cache, force stop.

 

[Kharl]

Clear your camera data,cache, force stop.

did not work

Which phone? You're pointing the phone at a blank desktop right now -- what happens if you point it at text, or an object?

Also, do you know if anyone else ever has access to her phone (e.g., your father, friends, workmates)? It doesn't make sense that she would accidentally do things like install emulators.

Galaxy s7
Thank you for your response, if you open your google lens app you will notice there are some icons in the lower part that let you choose if you want to translate, to find an item for shopping, to find info of what you are pointin... get it?

That is what i show in the picture

 

[mustang7757]

did not work

Oh you have separate app , mines in the camera

 

[Kharl]

Oh you have separate app , mines in the camera

separated app

 

[Kharl]

This is how it should look

 

[mustang7757]

This is how it should look
View attachment 321215

Yeah , try long press the icon then tap info and go to permission and enable camera and storage ?
It also has at the top right corner 3 dots to submit feedback

 

[Kharl]

This is how it should looki did submit the feedback

View attachment 321215

 

[mustang7757]

Yeah I agree

 

[Kharl]

Yeah , try long press the icon then tap info and go to permission and enable camera and storage ?
It also has at the top right corner 3 dots to submit feedback

permissions for google lens are all disabled, i did enable them and nothing changed, i went to my phone to double check, and my phone has the app with al the permissions off and it works flawlessly, i have to keep looking somewhere else

 

[mustang7757]

permissions for google lens are all disabled, i did enable them and nothing changed, i went to my phone to double check, and my phone has the app with al the permissions off and it works flawlessly, i have to keep looking somewhere else

Yeah ...

 

[B. Diddy]

Can she try clearing the app cache/data for the Google Lens app (not the Google app), or did she try that already?

 

[Kharl]

i already did it :-(

 

[B. Diddy]

Try uninstalling all updates to the main Google app, then re-update it.

 

[Kharl]

Try uninstalling all updates to the main Google app, then re-update it.

in fact, all google apps are the factory ones.

 

[B. Diddy]

Oh, so the main Google app hasn't been updated? It might need to be updated, in that case.

 

[Kharl]

Thanks lord, that fix it!

 

[Kharl]

Thank you to all of you guys!

 

[mustang7757]

Thank you to all of you guys!

Glad it's working