Google photos refusing to back up Whatsapp images

[vladman]

Hi,

I tried searching, but haven't managed to find anything relevant to my issue.

I recently installed the new Google photos app and mostly it seems to be working fine except for this issue. When I go into device folders and try to select Whatsapp images, about a second after tapping the cloud icon to enable it, I get a "Unfortunately, Google Play services has stopped." message, and after OK-ing that the backup icon turns off again.

All other folders are selectable and they back up fine (including Whatsapp video).

My Google play services is version 7.5.71.

The phone (Nexus 6) is on 5.1 (I haven't yet applied the 5.1.1 update, although it's been downloaded to the phone, I'm planning to do that today perhaps).

I tried clearing the cache for Google play services, and also rebooting the phone, but nothing helped.

Any ideas or suggestions?

Many thanks.

Vlad.

 

[YragTtocs]

I have the exact same problem since the Google Photos update.

Note 4 on Lollipop 5.0.1

 

[vladman]

I wonder if it's possible it might have anything to do with the fact that I've restored my Whatsapp backup database on the Nexus, from my previous phone, and haven't started using Whatsapp on it "fresh".

What about you YragTtocs, have you started using Whatsapp on your phone from scratch, or have you also transferred the chat database from your previous phone?

Also, perhaps upgrading to 5.1.1 might solve... When I do it, I'll post here with an update.

 

[fkpanda]

I have the same problem, i dont know when it started though.

Galaxy S4 Lollipop 5.0.1

 

[YragTtocs]

Found a solution on XDA forum..

For those of you who are still facing problem might try the following :
1. Uninstall Google Photos App.
2. Clear Media Storage data from Settings->Apps->All->Media Storage.
3.1 Update Google Play Services if it is not on the latest version.
3.2 Clear Google Play Services data from Settings->Apps->All->Google Play->Manage Space.
4. Reboot device.
5. Install Google Photos

Only problem is google doesn't realise that it already has all of the photos that are in that folder pre the broken update.

I'll need to go through my photos online tomorrow and remove my 1800 duplicates!

However, at least from now on we should be back in business!

 

[Wasabi Hoot]

i had same problem. i try and try and it succesful! you try to manage google play service. and delete. open it back and setting back what want to back and everything. goodluck

 

[vladman]

Found a solution on XDA forum.. .

Thank you, it's such a pain though that it will re-upload everything resulting in duplicates.

 

[vladman]

Totally didn't expect it to, but simply upgrading the phone from 5.1 to 5.1.1 fixed it!

 

[lflee]

I have exactly the same issue. But I think my problem is worse. I cannot clear Google Play Services' data. Even soft factory reset didn't work (the button didn't respond to my taps). I finally went hard reset (recovery boot > wipe all user data).

Still amazed by modern technology which let this happen. ;P

 

[Peggy Khoo]

I have done the steps above.
Thank you.
Now it sync my whatsapp pics!!
But i will have to remove the dups.