Google Pixel 2 and Pixel 2 XL Pre Order / Shipping Discussion

[tennisgirlal]

Is yours unlocked or Verizon?

Verizon, was scheduled for shipping on the 1st, it must have ment arrival by the 1st.

 

[ecr80]

Someone needs to tell FedEx to pickup my Order from Google Store. it's been waiting with a Label on it since Thursday.

 

[tennisgirlal]

Someone needs to tell FedEx to pickup my Order from Google Store. it's been waiting with a Label on it since Thursday.

Did you finance through Google? I saw some on here had issues with the company that Google uses for financing and they never got an email or anything, just a delay in their shipment.

 

[firebirder]

Someone asked previously the cause of the shipping delays and I have seen an article that talked about the 2 and 2xl pre-orders having more than the original pixel/xl, so I would suspect that's the cause.

Someone may know better and can clarify, but I saw the iPhone X was expecting heavy delays even before their pre-orders when live because they were having problems getting stock. If that turned out to be the case, it shows even more it's harder to blame Google for the delays. Apple is the company that started this whole smartphone era and if they can't keep out, in my mind, lets Google off the hook a little.

 

[ezeuzo1]

Someone asked previously the cause of the shipping delays and I have seen an article that talked about the 2 and 2xl pre-orders having more than the original pixel/xl, so I would suspect that's the cause.

Someone may know better and can clarify, but I saw the iPhone X was expecting heavy delays even before their pre-orders when live because they were having problems getting stock. If that turned out to be the case, it shows even more it's harder to blame Google for the delays. Apple is the company that started this whole smartphone era and if they can't keep out, in my mind, lets Google off the hook a little.

If I understand the iPhone X situation correctly, the phone is hard to make. Something about the camera on the X is difficult to mass produce. The 8 didn't have that issue. It just seems like Google hasn't got their stock issues fixed.

 

[Apple2Droid]

Someone asked previously the cause of the shipping delays and I have seen an article that talked about the 2 and 2xl pre-orders having more than the original pixel/xl, so I would suspect that's the cause.

Someone at Google CS told me that they had all the black Pixel 2 phones in stock and that "expedited shipping" meant that they shipped them sooner and regular shipping meant that they didn't ship them for 1-2 weeks.

–Yes, this is insane and this person likely knows absolutely nothing. But it's ludicrous that they told this to a customer.

 

[Clancy3434]

Hah! I'll give that some consideration. The package hasn't been checked in at the depot yet--3+ hours ago it left a depot 30 minutes from me headed for a depot 12 minutes from me, the one from which it will be delivered. But they haven't scanned it yet.

Google CS says their shipping dept has no way of contacting FedEx to allow the package to be held for pickup. Pity that a company that makes phones and Internet technology doesn't grasp the idea of picking up a phone or using the Internet to make a change to their own shipment.



No one at Google seems to know what to do about anything. But they're very good at reciting scripts verbatim though.

The idiocy is that this is shipping 101... the ONLY person who can change the shipping information after it's shipped is the shipper.

I mean... they must have outsourced this. They can't be this inept.

 

[Apple2Droid]

The idiocy is that this is shipping 101... the ONLY person who can change the shipping information after it's shipped is the shipper.

I mean... they must have outsourced this. They can't be this inept.

That might be debatable, the ineptitude part. I am assuming that when you select the extension to talk to someone about an existing order that it transfers to Digital River, though i don't know that for sure. This might explain why it seems so hard to find someone who can actuall do anything about any of the issues, i.e. 'we'll get back to you right away via email,' and, suprisingly, no emails.

What bothers me more than this is that I paid for Preferred Care and it cost $30 more than last year. Half of why is paid for it is to get the second year of hardware protection and now it doesn't include that. So what am I paying for exactly? Don't get me wrong, I"m thrilled that they antied up and gave the extra year for the standard warranty due to all of the issues with the 2XL–that's great! But what about those of us that actually PAID for that extra year of warranty? What are they doing for us? That's my main issue now.

I will wait until I have the device and then call support and see how i can formally lodge my complaint and request for reimbursement. I won't be talking to the Digital River folks any more, unless something goes south by Monday, when my phone is due to be delivered.

Sorry to post all that here. I just needed to vent. This has been bothering me for 2 days.

 

[onedollarinmywallet]

My Pixel 2 XL (64 GB, just Black) which was ordered on October 10 shipped yesterday (October 27th) albeit a day late from the original shipping date (October 26th). I went with the free shipping option and thought it would be ground shipping but apparently Google shipped it out by FedEx 2-Day.

 

[anon(596177)]

You are still getting accidental coverage. The warranty that was extended doesn't cover accidental damage, so anybody who hasn't opted for that additional plan is pretty much Sol if they drop their phone and break their screen, for example.

 

[Clancy3434]

6 days since scheduled ship date... Still no shipping information, still no phone.

 

[Clancy3434]

That might be debatable, the ineptitude part. I am assuming that when you select the extension to talk to someone about an existing order that it transfers to Digital River, though i don't know that for sure. This might explain why it seems so hard to find someone who can actuall do anything about any of the issues, i.e. 'we'll get back to you right away via email,' and, suprisingly, no emails.

What bothers me more than this is that I paid for Preferred Care and it cost $30 more than last year. Half of why is paid for it is to get the second year of hardware protection and now it doesn't include that. So what am I paying for exactly? Don't get me wrong, I"m thrilled that they antied up and gave the extra year for the standard warranty due to all of the issues with the 2XL–that's great! But what about those of us that actually PAID for that extra year of warranty? What are they doing for us? That's my main issue now.

I will wait until I have the device and then call support and see how i can formally lodge my complaint and request for reimbursement. I won't be talking to the Digital River folks any more, unless something goes south by Monday, when my phone is due to be delivered.

Sorry to post all that here. I just needed to vent. This has been bothering me for 2 days.

No...

If you outsource your help, and the help sucks, it reflects on you, not the help.

 

[tennisgirlal]

6 days since scheduled ship date... Still no shipping information, still no phone.

If you financed through Google I recommend calling the financing company, several people on here have had delayed shipments because of one small thing and never got an email telling them something needs to be fixed.

 

[Clancy3434]

If you financed through Google I recommend calling the financing company, several people on here have had delayed shipments because of one small thing and never got an email telling them something needs to be fixed.

Thanks. Will do.

The charge on the finance site has been pending since early Monday morning now. Still listed as pending.

 

[Clancy3434]

My charge went away this morning, than came back and now went away again.

So now no shipment and no charge.

Hopefully this is a sign that SOMETHING positive is happening on the shipping front and not just another F up from Google.

 

[Apple2Droid]

You are still getting accidental coverage. The warranty that was extended doesn't cover accidental damage, so anybody who hasn't opted for that additional plan is pretty much Sol if they drop their phone and break their screen, for example.

Yes, I realize this. But when I chose to purchase it, this coverage, which is $30 more than last year, increased my hardware warranty from 1-2 years, AND gave me coverage for accidental damage. And I purchased it for both of those reason equally. So those of us that purchased it and paid more this year for the same extended warranty as last year, are getting half as much additional coverage for the increased price. Don't get me wrong, I'm thrilled that Google decided to extend the hardware warranty in lieu of all of the 2XL issues. That's a great thing, and one that I think they should consider sticking with for future Pixel products. It would give them another product advantage over other products in the market. My issue is that in increasing the basic warranty, they should also give some sort of credit to people who purchased the extnded warranty since they've lessened the benefit of it.

If you outsource your help, and the help sucks, it reflects on you, not the help.

I couldn't agree more.

 

[Apple2Droid]

Mine just "shipped" 20-30 minutes ago or, more accurately, the label was created, lol. Kind of a bummer though because, while it only shipped a day later than planned, it's very likely I won't see it until Monday. Although Ontrac does make deliveries on Saturdays, so who knows.

Did you get your phone yesterday?

 

[gmermel]

That might be debatable, the ineptitude part. I am assuming that when you select the extension to talk to someone about an existing order that it transfers to Digital River, though i don't know that for sure. This might explain why it seems so hard to find someone who can actuall do anything about any of the issues, i.e. 'we'll get back to you right away via email,' and, suprisingly, no emails.

What bothers me more than this is that I paid for Preferred Care and it cost $30 more than last year. Half of why is paid for it is to get the second year of hardware protection and now it doesn't include that. So what am I paying for exactly? Don't get me wrong, I"m thrilled that they antied up and gave the extra year for the standard warranty due to all of the issues with the 2XL–that's great! But what about those of us that actually PAID for that extra year of warranty? What are they doing for us? That's my main issue now.

I will wait until I have the device and then call support and see how i can formally lodge my complaint and request for reimbursement. I won't be talking to the Digital River folks any more, unless something goes south by Monday, when my phone is due to be delivered.

Sorry to post all that here. I just needed to vent. This has been bothering me for 2 days.

You can cancel Google Care at any time. Full refund if within 30 days, pro rated after that...

 

[reddyd]

Hi all. I am not interested in getting a Verizon version. But in case any of you are, my local target had the pixel 2 (non xl) in stock. Both the just black and the blue.

 

[GTRDEALER]

My phone is in town but won't be delivered until Tuesday!?! Called to see if they can do it on Monday and was told no by Verizon. The anticipation sucks!