Google Pixel - Preorder / order / shipping thread

[tcatnat]

I'm coming from an iPhone as well - used Android between 2008-2014, switched to the iPhone 6 when it came out. The Pixel really impressed me, Apple got rid of the headphone jack (a dealbreaker for me), so I figured I was ready to transition back to Android. I've also been wondering whether I should set the Pixel up as new, or transfer my stuff from the iPhone. Let me know how the process goes for you. My Pixel arrives tomorrow, but I won't have any time to mess around with it until Saturday.

I got my Pixel yesterday and set it up as new. Keep in mind I am already heavily vested in the Google ecosystem using Gmail, Google Music, Maps, Keep, Google Voice, Google Photos, etc. The first thing you need to do before taking the SIM out of your iPhone is disable iMessage by removing your phone number from iMessage and turning it off. Not doing this caused me a lot of headache and a call to Apple.

Outside of that it was very simple and seamless. I'm still downloading all the same apps from the Google Play store and it takes some getting used to having been on iOS for 8 years but so far I like it. I did get a message to my iPhone from AT&T stating "Your new device requires a new SIM card to give you access to all services. Please visit your local AT&T store to get a new SIM." I am not sure what that's about because everything seems to be working fine but I may go there just in case. I believe SIM swaps are free.

Good luck.

 

[Slicktune]

This is just ridiculous, i feel like just canceling at this point, this is so stupid...im getting upset and the hype inside me is dying down... One plus 3T with nougat is about to be announced and released and 6p is about to have sales... I mean come on google... I literally ordered same date as some that are getting them early..and still could it be something with synchrony bank?????? I havent looked at the synchrony bank account...maybe theres something i have to do like make the first payment? Idk...but im just livid im about to smash my g5 against the wall...i hate this g5 it dies 3 times a day..its slow and it heats up!!!

Edit

So i just checked and there is no google account on here? All i have is my Dental Care Credit and PC Richards accounts.... Nothing from Google financing...nothing..

Anyone can please tell me what they think is going on or if this is normal?

Thanks in advance!

 

[RCube123]

UPDATE:

• Device shipped on 11/09/2016 and is expected to arrive today! (via Free Shipping)
• Device Specs: Pixel, Quite Black, 128 GB

RECAP:

• 10/07/2016 - Pre-ordered around 6:30pm PST via Google Store
• 11/03/2016 - Went into "Pending"
• 11/08/2016 - Went into "Processing"
• 11/09/2016 - Shipped (expected to arrive today, 11/11/2016)

Btw, for those of you who received your Pixel devices, did you also get a code to redeem for a free DayDream VR headset? This was one of the perks of pre-ordering via the Google Store.

 

[Nesquik]

//uploads.tapatalk-cdn.com/20161111/a481ad87f0b4c409ef2552fa788096ff.jpg

This is just ridiculous, i feel like just canceling at this point, this is so stupid...im getting upset and the hype inside me is dying down... One plus 3T with nougat is about to be announced and released and 6p is about to have sales... I mean come on google... I literally ordered same date as some that are getting them early..and still could it be something with synchrony bank?????? I havent looked at the synchrony bank account...maybe theres something i have to do like make the first payment? Idk...but im just livid im about to smash my g5 against the wall...i hate this g5 it dies 3 times a day..its slow and it heats up!!!

Edit
//uploads.tapatalk-cdn.com/20161111/4e86f54dfcc4adcba15bacbed21eb133.jpg

So i just checked and there is no google account on here? All i have is my Dental Care Credit and PC Richards accounts.... Nothing from Google financing...nothing..

Anyone can please tell me what they think is going on or if this is normal?

Thanks in advance!

You should call Google and check on your order first to make sure nothing was canceled due to bad payments. Then you should use this link to see if google synchrony has a different portal than your other cards:

https://credit.syf.com/consumergen2/login.do?subActionId=1000&clientId=google&accountType=plcc

 

[tcatnat]

Btw, for those of you who received your Pixel devices, did you also get a code to redeem for a free DayDream VR headset? This was one of the perks of pre-ordering via the Google Store.

I received an email right after I ordered that stated this:

"Within approximately four weeks of your phone shipping, you will receive a promo code via email which you can use to redeem your Daydream View on Google Store, as long as you didn't cancel your order or return your Pixel phone."

 

[eloist2]

I ordered my 128gb Pixel in silver from Project Fi on 11/7 with 2 sims.
I financed it through them.
Just got a shipment notification about an hour ago, scheduled delivery date is 11/15.

Not bad!

 

[Impulses]

Guess I spoke too soon, mine went into processing late on Thursday and there's an 'in process' charge on my card. They tend to ship next day or 2-day FedEx to Puerto Rico even when I pick free shipping (one of the very rare instances where this works in my favor), but it's highly unlikely it'll make it here tomorrow if it hasn't even gotten a tracking #... So I guess Monday at best.

Aaaand it got auto cancelled. I'm now the proud owner of two different Pixel orders (launch day - the 4th and Oct 24th) that got auto cancelled for an unknown address error that no one at Google can figure out, plus a few lovely hours on the phone with support to go along with them.

My four other orders for Home, a base, a charger, and some cables have all shipped out just fine in the interim; same address and same payment method.

@$&)+?#!

The shipping department, which isn't even supposed to be emailing me apparently, is now trying to get to the bottom of it... And if they do figure it out I then get to place a third order and wait some more until December... Joy of joys. This is turning into quite the nightmare.

If anyone knows of a contact at Google, an advocate, a G+ account to complain to, ANYTHING that's better equipped to handle a completely FUBAR order(s), I'd be most thankful. Their CS is super friendly but the tools they have to work it are utterly useless and this policy of auto canceling orders over processing errors is absolutely inane and a terrible way to treat customers.

It's starting to seriously make me reconsider this after three or four happy years with my Nexus 5 & 7. I thought they were stepping their service and support game up and that was part of the flagship pricing justification, so far I'm seeing 0 evidence of that.

 

[JBettyJ]

I ordered my 32GB QB through Project Fi on 11/9 with 2 day shipping and received it yesterday. I was hesitating a bit due to price but seeing I am leaving Verizon it will be worth it in the long run. I did try the Nexus 5X for two weeks but decided to go all in with the Pixel instead. No regrets. I am coming from IPhone/IOS so there is a bit of a learning curve for me.

 

[kgbkny]

I got my Pixel yesterday and set it up as new. Keep in mind I am already heavily vested in the Google ecosystem using Gmail, Google Music, Maps, Keep, Google Voice, Google Photos, etc. The first thing you need to do before taking the SIM out of your iPhone is disable iMessage by removing your phone number from iMessage and turning it off. Not doing this caused me a lot of headache and a call to Apple.

Outside of that it was very simple and seamless. I'm still downloading all the same apps from the Google Play store and it takes some getting used to having been on iOS for 8 years but so far I like it. I did get a message to my iPhone from AT&T stating "Your new device requires a new SIM card to give you access to all services. Please visit your local AT&T store to get a new SIM." I am not sure what that's about because everything seems to be working fine but I may go there just in case. I believe SIM swaps are free.

Good luck.

Thank you for the heads-up on the iMessage issue, I'll make sure to disable it first when I finalize the setup tonight. Having used Android previously, I'm invested in the Google ecosystem as well, so it shouldn't be too much of a pain to transition back.

 

[Impulses]

PSA: If you live in PUERTO RICO and possibly other U.S. territories DON'T add the free PROJECT Fi SIM to your order, it's gonna screw it up and will end up CANCELED - but you won't know so for weeks (or even why unless you spend roughly six hours on the phone over a three week span talking to eight different support reps until a clever guy in shipping figures it out, thx Rob).

It doesn't matter that the zip code check comes out ok or that you know people in your area using Fi, apparently their distributor (Ingram) is somehow under orders not to ship those SIM out of the CONUS so they just mark the whole order undeliverable and it's absolutely impossible to restore it. I could have two Pixels by now if they hadn't cancelled my orders at the last stage...

My order from launch day was auto cancelled a couple weeks later as it entered processing, and so was my order from Oct 24 which entered processing on Nov 11. Now waiting on a THIRD order, placed today with an ETA of Dec 15-19, sigh. Hopefully it only takes about two weeks like my previous orders (all for a Silver Pixel 128GB).

 

[ezeuzo1]

PSA: If you live in PUERTO RICO and possibly other U.S. territories DON'T add the free PROJECT Fi SIM to your order, it's gonna screw it up and will end up CANCELED - but you won't know so for weeks (or even why unless you spend roughly six hours on the phone over a three week span talking to eight different support reps until a clever guy in shipping figures it out, thx Rob).

It doesn't matter that the zip code check comes out ok or that you know people in your area using Fi, apparently their distributor (Ingram) is somehow under orders not to ship those SIM out of the CONUS so they just mark the whole order undeliverable and it's absolutely impossible to restore it. I could have two Pixels by now if they hadn't cancelled my orders at the last stage...

My order from launch day was auto cancelled a couple weeks later as it entered processing, and so was my order from Oct 24 which entered processing on Nov 11. Now waiting on a THIRD order, placed today with an ETA of Dec 15-19, sigh. Hopefully it only takes about two weeks like my previous orders (all for a Silver Pixel 128GB).

Wow. That's rough.

 

[vlok16]

Seriously, when are they going to get more in stock???????????????????? I've been on the wait list for the XL for so long now... how could they have had such a small supply?

 

[Nesquik]

Seriously, when are they going to get more in stock???????????????????? I've been on the wait list for the XL for so long now... how could they have had such a small supply?

I know it sucks -- but don't rely on Google to notify you -- sometimes their notifications go out minutes after it goes back out of stock (if at all). Best bet is to either check on Reddit ( https://www.reddit.com/r/GooglePixel/ ) or periodically check the Google Store.

 

[wordfool]

Anyone know when the 128GB black 5" Pixel was last in stock at the Google Store? I'm trying to decide whether to wait for the next batch or go with another phone

 

[tcatnat]

Anyone know when the 128GB black 5" Pixel was last in stock at the Google Store? I'm trying to decide whether to wait for the next batch or go with another phone

Do you mean in stock to order? I don't think it's ever been in stock. I pre-ordered mine 10/15 and received it 11/10.

 

[rslifkin]

Anyone know when the 128GB black 5" Pixel was last in stock at the Google Store? I'm trying to decide whether to wait for the next batch or go with another phone

I ordered one on 10/23, arrived 11/11.

 

[Impulses]

Do you mean in stock to order? I don't think it's ever been in stock. I pre-ordered mine 10/15 and received it 11/10.

I think he meant available for pre order, for some reason the 5"/black/128GB combo has been listed out of stock several times just like any combination of the XL, with no option for pre order. I'm only aware of this because I've had to re order my silver one three times already (whole other story, see earlier posts) and out of curiosity I'd tap thru the options to look at the ETAs.

Someone called b.s. when I mentioned it in the past but my guess is it either just happened to be in stock when he checked, or he only checked 32GB. Seems like black might be more popular than silver. Shortest ETA (and only one under several weeks) is the 32GB silver which as of last night was still saying it'd ship out Nov 22 (tho it'd been saying that for several days).

They're basically having serious stock issues with anything that isn't a silver 5" Pixel. Blue was a limited edition do you could excuse that, and maybe XL orders were swamped by Note refugees, but the small black Pixel still being in short supply over a month after launch is kinda inexcusable IMO. Rather glad I decided to go silver for the first time ever...

 

[garak0410]

My Verizon PIXEL XL ordered on 10/2 still shows AWAITING INVENTORY but when I called, it said preparing shipment. Was originally said to ship by 11/18.

 

[wordfool]

Do you mean in stock to order? I don't think it's ever been in stock. I pre-ordered mine 10/15 and received it 11/10.

Yes, in stock to order... ie available to backorder

Might consider buying through Fi instead.

 

[garak0410]

My Verizon PIXEL XL ordered on 10/2 still shows AWAITING INVENTORY but when I called, it said preparing shipment. Was originally said to ship by 11/18.

Still shows awaiting inventory today on ship date, so best guess, I'll get this Monday.