Google Pixel XL - Preorder /order/shipping thread

[jamezr]

Does Google use Fedex or UPS or both?

 

[qfnol31]

Does Google use Fedex or UPS or both?

According to the store website, FedEx. https://support.google.com/store/answer/6380752?hl=en&ref_topic=3245086&authuser=0

 

[glcej1]

Just received tracking for pixel xl black from verizon. I ordered over night shipping as well

When did you order your phone?

 

[SlappyMcgee]

Still scratching my head over me ordering 2 hrs after they went up for sale, from the Google store, but still given a date of Nov 23 - 25 Probably b/c I went with the XL Black 128GB. I hope I do not have to wait till last week of November b/c I am itching to get this phone

 

[jhnnyblze2000]

During last year's release a forum member discovered that you can search FedEx shipping manager by using your order# as the FedEx shipping reference#. Hope it still works that way.

I'm in the US and I guess it's shipping FedEx here in the states. Tried putting the order number in and got an error.

 

[duratime]

Yeah, I agree with that head scratching. I'm not exactly sure when it went live, but as soon as the press conference was over, I pull my car over and made the order for the same phone, but my ship date is a month sooner. Was the first batch only like 500 phones or something? I think I would be a little pissed if I was you. Seems odd.

 

[jhnnyblze2000]

According to the store website, FedEx. https://support.google.com/store/answer/6380752?hl=en&ref_topic=3245086&authuser=0

Depends on country. US looks like FedEx and Canada looks like UPS.

 

[jhnnyblze2000]

Yeah, I agree with that head scratching. I'm not exactly sure when it went live, but as soon as the press conference was over, I pull my car over and made the order for the same phone, but my ship date is a month sooner. Was the first batch only like 500 phones or something? I think I would be a little pissed if I was you. Seems odd.

When I went on to preorder mine I was gonna get the xl in 128gb but it said shipping in 6-7 weeks. So I ordered the 32gb and got an estimated delivery date of the 21st-24th.

 

[SlappyMcgee]

Yeah but I ordered mine 2 hrs after they went live on the google store. makes me a sad Panda that i have to wait so long

 

[forbesgmail]

Ordered mine on 5 Oct, Pixel 128GB Silver. Ordered one for me mum Pixel 32gb black the other day.

Did you notice there were 2 different protection plans? 5/month if you placed your order on the project fi site, 99 if ordered from the google store site.

 

[PhiPsi32]

Yeah but I ordered mine 2 hrs after they went live on the google store. makes me a sad Panda that i have to wait so long

Same here . . . It is what it is . . .

 

[SlappyMcgee]

Same here . . . It is what it is . . .

Yeah good news is, I will have a Google Home the first week of November so that should hold me off on new tech to play with until I get the phone LOL

 

[Lilybell2]

Still scratching my head over me ordering 2 hrs after they went up for sale, from the Google store, but still given a date of Nov 23 - 25 Probably b/c I went with the XL Black 128GB. I hope I do not have to wait till last week of November b/c I am itching to get this phone

Don't feel like the Lone Ranger. Like you, I ordered soon after the phones became available, and I have a date of November 23 - 25. The only difference is that I ordered the XL Very Silver, 128 GB.

 

[noordzy77]

I wonder if Verizon contract as sole provider stipulated that their pre-orders need to be honored first?

 

[Ryan Monaghan]

Ordered from Verizon a week ago and still processing. When I ordered my Note 7 I had a shipping number almost immediately. Kind of worried right now.

 

[Ryan Monaghan]

I am in the same boat. Called Verizon and the guy had no idea what he was talking about. Will probably call again.

 

[jhnnyblze2000]

Emailed Google support earlier in the day. They just got back to me with this email.

Thanks for contacting Google support. Hope you're doing well!

My name is Stella and I am happy to be your support agent to assist you with the concern. I understand that you'd like to know the status of your order. Firstly, I'd like to*Thank you for your interest in Google products. We really value you as a customer.*Your order must be delivered by Est. delivery date:*Oct 21, 2016 - Oct 24, 2016. As these devices are pre-ordered they are in queue for delivery. I see that you've paid for the expedited shipping, you'll be receiving the device earlier than other customers. I understand that you're*super excited to have a hands on experience of the device. Be rest assured, you'll receive your order on or before 24th.

Please feel free to respond to this email in case you have any further issues or concerns and I'd be more than happy to assist you.

Thanks!

Stella V
The Google Support Team


Fingers crossed for the 21st lol.

 

[duratime]

Emailed Google support earlier in the day. They just got back to me with this email.

Thanks for contacting Google support. Hope you're doing well!

My name is Stella and I am happy to be your support agent to assist you with the concern. I understand that you'd like to know the status of your order. Firstly, I'd like to*Thank you for your interest in Google products. We really value you as a customer.*Your order must be delivered by Est. delivery date:*Oct 21, 2016 - Oct 24, 2016. As these devices are pre-ordered they are in queue for delivery. I see that you've paid for the expedited shipping, you'll be receiving the device earlier than other customers. I understand that you're*super excited to have a hands on experience of the device. Be rest assured, you'll receive your order on or before 24th.

Please feel free to respond to this email in case you have any further issues or concerns and I'd be more than happy to assist you.

Thanks!

Stella V
The Google Support Team


Fingers crossed for the 21st lol.

Wow, she is very confident. FedEx often has issues in my area because of "fog" at the airport (I can see the runway from my office, and there is almost never fog). It must already be at your house! On the 21st they are going to send you a shipping confirmation stating that it is behind the shrub to the left of your front door where they placed it last week. I would start looking now!

 

[jhnnyblze2000]

Wow, she is very confident. FedEx often has issues in my area because of "fog" at the airport (I can see the runway from my office, and there is almost never fog). It must already be at your house! On the 21st they are going to send you a shipping confirmation stating that it is behind the shrub to the left of your front door where they placed it last week. I would start looking now!

Well FedEx doesn't have issues in my area and really what purpose does this response have other than to make you sound like a troll? I'm not saying she's 100% accurate I was just sharing a response I got from Google support.

 

[opd302]

I was at a Verizon store in Ocala, Fl on Saturday and they received a shipment of pixel phones that day. I was able to hold an XL. Very nice. Now to wait for my pre order from google.