Google Pixel XL - Preorder /order/shipping thread

[stockandroidguy]

Just checked my order and showing it switched to from "preordered" to "pending" so here's hoping shipment will be well before the 20th. Paid for expedite shipping as well 128GB XL Quite Black.

 

[Richard Servello]

Re: Preorder /order/shipping thread

Black 128 GB is now on "out of stock" as well.

Good thing I got in on time. I was at work and forgot it was going on sale. I was a couple hours late. But I got a black 128 xl. Nov 23 ship date tho.

 

[bhatech]

Can anyone tell me when does the pre-order starts in India?

October 13th is what I remember

 

[jumper809]

I've had an odd experience ordering with the financing option. I was approved and placed my order, but never received any confirmation email, nor does the order show up on my order history in the Google store. I also checked my balance with Synchrony (the company that does the financing) and, although there is no charge listed (not even pending), it shows that my remaining balance just happens to be the difference between what I was approved for and what I charged for the phone.

I called Google store support and they said there's no record of the order. I called Synchrony and was told that the purchase was approved but to wait 48-72 hours for it to show up on my Google account. Does this sound normal? There should at least be a record of the transaction with Google, shouldn't there? I don't want to just wait around for 72 hours while they all sell out.

This wouldn't normally be a big deal for me, but I'm out of the US right now and just so happen to have a relative coming to visit at the end of the month who can bring the phone to me, so I want to make sure it's delivered on time; otherwise it will sit in the States unused until I get back.

No that doesn't sound normal. I financed mine and was approved instantly and took me back to the order page. It showed up in history immediately and on the Synchrony page.

 

[logicalform]

No that doesn't sound normal. I financed mine and was approved instantly and took me back to the order page. It showed up in history immediately and on the Synchrony page.

Yeah, that's what I thought. I've been going back and forth with both Google and Synchrony all day, being told different things from each. Synchrony says it's been approved and to just wait 48-72 hours and it will show up (which doesn't make sense, as I should have a pending order with Google regardless), while Google says they have a record of the pending charge, but no order for it to correspond to. Google tells me to try to reorder, but a) My Synchrony balance has already been used on the first purchase (which Synchrony said was approved) and b) The one I ordered previously is now sold out. I could try to have Synchrony cancel out the whole thing and order a different one, but run the risk of them taking 48 hours to reset my balance, at which point they'll probably all be sold out anyway... Frustrating.

 

[Randy Spear]

Good news... sort of. After finally pestering the live chat agents for something other "soon", one told me there would be stock in a week.

 

[jamezr]

My estimated delivery date us 10/21. I wonder if Google will stick to that or deliver early?

 

[njgill05]

Mine did the same switch from pre-order to pending, here's hoping for early shipments!

 

[Delecron]

My Very Black (I feel ashamed as a white guy saying that) 128gb shows pending Oct 26-28. I ordered it about an hour after it went live from the Google Store, financed.. I've been on Fi for a year so I'm hoping for preferential treatment =.

I didn't know about the free VR until I saw this thread. Does anyone else's indicate something special on there order that you are definitely getting the promo or is it YMMV in four weeks?

 

[qnet]

Yeah, that's what I thought. I've been going back and forth with both Google and Synchrony all day, being told different things from each. Synchrony says it's been approved and to just wait 48-72 hours and it will show up (which doesn't make sense, as I should have a pending order with Google regardless), while Google says they have a record of the pending charge, but no order for it to correspond to. Google tells me to try to reorder, but a) My Synchrony balance has already been used on the first purchase (which Synchrony said was approved) and b) The one I ordered previously is now sold out. I could try to have Synchrony cancel out the whole thing and order a different one, but run the risk of them taking 48 hours to reset my balance, at which point they'll probably all be sold out anyway... Frustrating.

The new finance system has some bugs. I've searched and other people have had similar problems. When I tried to order the first time with the financing, it came back and said to call them in 24-48 hours. My credit is excellent so, I thought that was strange.

I ended up emptying my cart and not ordering that day. The next day I called the number they provided, and was approved over the phone. I then went back to the Google store and my new account showed up as one of my payment options, after I placed a order again for the phone.

I had a 128GB XL very silver in my cart the first time, but by the time the financing was straightened out they were no longer in stock, and I had to get a 32GB. I've read that they were overwhelmed and not ready. I usually buy my phones outright but I really wanted to take advantage of the no interest financing.

 

[PhiPsi32]

So I went back to the Google Store to see what is available etc. I ordered the Silver 128 on launch day with estimated delivery of November 23.

Just now I put another Silver 128 in my cart and it shows delivery of Oct. 20. Checked my order status to see if shipping estimate updated. Nope.

I go back to Google Store and now this model configuration is showing out of stock. It's weird for sure.

I recall the 6P pre-orders last year. There was a lot of frustration with people ordering days or weeks later getting their phones before launch day preorders. I'm really not sure what to make of this.

 

[logicalform]

The new finance system has some bugs. I've searched and other people have had similar problems. When I tried to order the first time with the financing, it came back and said to call them in 24-48 hours. My credit is excellent so, I thought that was strange.

I ended up emptying my cart and not ordering that day. The next day I called the number they provided, and was approved over the phone. I then went back to the Google store and my new account showed up as one of my payment options, after I placed a order again for the phone.

I had a 128GB XL very silver in my cart the first time, but by the time the financing was straightened out they were no longer in stock, and I had to get a 32GB. I've read that they were overwhelmed and not ready. I usually buy my phones outright but I really wanted to take advantage of the no interest financing.

Definitely some problems. One of the Google support staff told me people were being approved for amounts less than enough to cover their phone and so couldn't order due to Google's policy of only accepting one form of payment.

As for my situation, I eventually realized I could look in my browser history to find my order confirmation with the order number. Upon looking it up, the order said "cancelled", even though I had done no such thing. Google support was eventually able to "find my order" and assured me that I would receive the device I had ordered within the previously promised date-range. They said something about some transactions involving Synchrony being delayed and that I should receive a confirmation email once everything cleared up, but it still makes zero sense to me that my order obviously exists somewhere in the ether (I can look it up by going into my history and clicking on the "review/edit order" button on the confirmation page) but that I never received any confirmation of my order one way or another (no pending, cancelled, accepted, anything). As of now I'm still waiting for the confirmation email they assured me I would eventually receive.

 

[weiny]

Bought mine Tuesday night. Pixel XL 32gb with insurance. It now says pending Oct 26-28. I'm really hoping it's sooner.

 

[bhatech]

Bought mine Tuesday night. Pixel XL 32gb with insurance. It now says pending Oct 26-28. I'm really hoping it's sooner.

Everyone's is the same, you are in the first batch. Free shipping says 26-28, expedited shipping says Oct 21-24. Phone is supposed to start shipping from 20th.

 

[klau25]

mine say 26 - 28. I wouldn't pay for expedited shipping. last year there were ppl who paid for expedited shipping, but still got their phones 1 day after those who didn't pay for expedited shipping.

 

[strykerpks]

My Very Black (I feel ashamed as a white guy saying that) 128gb shows pending Oct 26-28. I ordered it about an hour after it went live from the Google Store, financed.. I've been on Fi for a year so I'm hoping for preferential treatment =.

I didn't know about the free VR until I saw this thread. Does anyone else's indicate something special on there order that you are definitely getting the promo or is it YMMV in four weeks?

I don't recall anything on the order. But I just received an email a few minutes ago after reading through this thread that stated they would be sending me the redemption code within 4 weeks of the phone shipping. (I pre-ordered around 10pm CDT on the 4th if the timing matters)

 

[weiny]

I don't recall anything on the order. But I just received an email a few minutes ago after reading through this thread that stated they would be sending me the redemption code within 4 weeks of the phone shipping. (I pre-ordered around 10pm CDT on the 4th if the timing matters)

i got that email as well.

 

[Lilybell2]

My Very Black (I feel ashamed as a white guy saying that) 128gb shows pending Oct 26-28. I ordered it about an hour after it went live from the Google Store, financed.. I've been on Fi for a year so I'm hoping for preferential treatment =.

I didn't know about the free VR until I saw this thread. Does anyone else's indicate something special on there order that you are definitely getting the promo or is it YMMV in four weeks?

I ordered in the morning on launch day. The 128 GB Very Silver was no longer available, and that's the one I really wanted. While I was debating what to do, it became available again, and so I grabbed it before it could vanish again. Shortly afterward, I received a confirmation email with a shipping date.

Fast forward to today: I received an email from Google just a couple of hours ago, informing me that I am eligible to receive the new Daydream View virtual reality headset. I should receive a promotional code via email approximately four weeks after my phone ships.

 

[the tall guy]

Oct 21st for me. Time can't come quick enough!

 

[Delecron]

I just got my e-mail so I guess it's pretty random how they are assigning it. Wish they would surprise everyone, my 6p screen has so many cracks in the glass I don't know how I haven't nicked an artery in my hand yet.