Google Pixel XL - Preorder /order/shipping thread

[j_grouchy]

Store shows XL is out of stock in all sizes and colors now...for me, at least.

 

[archermoo]

The Project Fi store only has the 32gb versions available (both colors) for the XL. The regular Pixel is available in both colors at 32gb, but only in black for the 128gb.

 

[S3dition]

Yes, the verizon phone is confirmed to have bloatware.

 

[awinash]

Ordered my 128 GB Very Silver at 2:07 EST on Oct 04. Didn't choose expedited shipping. Expected delivery is Oct 26-28. Order status changed from pre-ordered to pending.

Can hardly sit still!

 

[archermoo]

Ordered my 128 GB Very Silver at 2:07 EST on Oct 04. Didn't choose expedited shipping. Expected delivery is Oct 26-28. Order status changed from pre-ordered to pending.

Can hardly sit still!

Don't get TOO excited. My 6P order sat in pending status for a few weeks before it shipped.

My 128GB Quite Black is also in pending. And yeah, I'm excited too.

 

[jephanie]

I couldn't resist and pre-ordered mine from the Google store. XL 32GB Very Silver. Shipping date is listed as Nov 23-25. Hopefully that will be in 2016.

 

[grob9642]

Re: Preorder /order/shipping thread

I have had something similar happen it's usually a web browser freeze. The transaction processed but your browser lost the confirmation web page. By all means ck cc online to make sure charge went through also should be link in email to ck order status. Hope that helps.

 

[Randy Spear]

Hey guys, for those of you on the wait list like me, I was subscribed to be notified by Google. I never heard anything but checked last night and it was available. Bought a quite black 128 xl. Delivery is Nov 25 in Canada.

 

[kholdstare254]

Preordered the Very Black 32GB with Protection Pan from the Google Store on 10/4 @ 10:36 AM PDT with Standard Shipping Estimated delivery date: 10/26-10/28.

 

[mzanette]

Ordered black, 32GB model. Phone is on Bell Canada, part of my corporate phone plan through work. Supposedly ships the 20th, have no idea when I'll actually get it.

 

[qfnol31]

I just ordered mine last night though Project Fi. I'm supposed to receive it by October 28 at the latest, so we'll see if that holds. I didn't pay for expedited shipping figuring I could wait the few extra days.

 

[jamezr]

My estimated delivery is 10/21....can't wait. Ordered this for the back.....


https://dbrand.com/shop/google-pixel-xl-phone-skins?utm_mnsid=UUacUvbUpU5478250

 

[logicalform]

An update on my situation, if anybody cares (I doubt it but I'm gonna vent anyway)... I was "assured" my order would be automatically regenerated and that I would receive my device by 10/21, as originally planned, and advised to wait through Friday (72 hours after my original order) to receive my confirmation email. At the end of Friday I still had not received an email and my Synchrony balance had gone back up to it's full amount (indicating that the whole transaction had been cancelled).

Upon calling support again, I was told basically "yeah, sorry, there were some errors, nothing I can do". I asked the rep to reference the notes of my previous calls to see where I was assured my order would be taken care of and she claimed there were no notes (and I know for a fact there had been notes before, as they had referenced them on previous calls). So it seems to me someone lied through their teeth to get me off the phone and then deleted any mention of the conversation... I asked for a supervisor and was told I would get a call within 24 hours. As the devices were selling out left and right, I decided to go ahead and place an order for the one I wanted with a later delivery date, in hopes that they'd be able to push me into the first batch if I at least had an order in. The next day I received an email with a code for a discount on the phone, which is great, but I had already placed the order. I called support YET AGAIN, to ask them to apply the discount, only to be told "sorry, we can't, you have to cancel and reorder, but also don't cancel because you'll get put on the waiting list"(!). On top of that, I was told by Synchrony that it would take ANOTHER 72 hours for my balance to go back to normal if I cancel, which essentially ensures that I'll be on an indefinite waiting list.

This has been the single most infuriating retail experience of my life. I know it's just a phone, but what makes me so angry is the lying, the inability to talk to anyone with any ability to do anything for a customer, and waiting 24-48 hours every time for a response from anyone with any authority. Google is obviously trying to emulate Apple these days, but they're failing miserably on the service front.

 

[soulglo]

Didn't order in time so now the only option is to join the wait list. Has anyone been notified that the phones are available again?

 

[qfnol31]

I bought mine through Project Fi where they're still listed as available last I checked. I believe they're supposed to ship October 20/21.

 

[Delecron]

If this was the most frustrating retail experience of your life, you must be 18

 

[Delecron]

If this was the most frustrating retail experience of your life, you must be 18

An update on my situation, if anybody cares (I doubt it but I'm gonna vent anyway)... I was "assured" my order would be automatically regenerated and that I would receive my device by 10/21, as originally planned, and advised to wait through Friday (72 hours after my original order) to receive my confirmation email. At the end of Friday I still had not received an email and my Synchrony balance had gone back up to it's full amount (indicating that the whole transaction had been cancelled).

Upon calling support again, I was told basically "yeah, sorry, there were some errors, nothing I can do". I asked the rep to reference the notes of my previous calls to see where I was assured my order would be taken care of and she claimed there were no notes (and I know for a fact there had been notes before, as they had referenced them on previous calls). So it seems to me someone lied through their teeth to get me off the phone and then deleted any mention of the conversation... I asked for a supervisor and was told I would get a call within 24 hours. As the devices were selling out left and right, I decided to go ahead and place an order for the one I wanted with a later delivery date, in hopes that they'd be able to push me into the first batch if I at least had an order in. The next day I received an email with a code for a discount on the phone, which is great, but I had already placed the order. I called support YET AGAIN, to ask them to apply the discount, only to be told "sorry, we can't, you have to cancel and reorder, but also don't cancel because you'll get put on the waiting list"(!). On top of that, I was told by Synchrony that it would take ANOTHER 72 hours for my balance to go back to normal if I cancel, which essentially ensures that I'll be on an indefinite waiting list.

This has been the single most infuriating retail experience of my life. I know it's just a phone, but what makes me so angry is the lying, the inability to talk to anyone with any ability to do anything for a customer, and waiting 24-48 hours every time for a response from anyone with any authority. Google is obviously trying to emulate Apple these days, but they're failing miserably on the service front.

 

[logicalform]

If this was the most frustrating retail experience of your life, you must be 18

Lol, no, far from 18. It's just frustrating that they screwed up, lied, failed to call back when they said they would, and will do nothing about it. As a result, it's going on a week now that I've been trying to get it figured out. It's also worse for me because I had many years experience as a manager, so I know how customers should be treated, especially when the problem is the company's fault. If I had pulled something like this on anyone, I would've been sacked by corporate in a heartbeat. And like I said earlier, I'd be fine waiting in a normal situation, but it just so happens that their mistake basically makes it impossible for me to get the phone until almost January, unless they want to pay out their butts for international shipping and duties... But something tells me that's not gonna happen

 

[duratime]

Did I mess up? When I ordered my Pixel XL, I opted for the free Project Fi sim card because at some point I want to give that service a try. My plan was to use it in my 6p and keep the Pixel on AT&T. If I like it, then move it to the Pixel and cancel AT&T and transfer my number to Project Fi. I didn't plan on doing it as soon as I got my Pixel, just at some point between now an April since that is the end of my AT&T contract. Does anyone see any issues with doing that? I wanted to make sure that I didn't obligate my Pixel to Project Fi as soon as I get it.
Thanks in advance.

 

[logicalform]

Did I mess up? When I ordered my Pixel XL, I opted for the free Project Fi sim card because at some point I want to give that service a try. My plan was to use it in my 6p and keep the Pixel on AT&T. If I like it, then move it to the Pixel and cancel AT&T and transfer my number to Project Fi. I didn't plan on doing it as soon as I got my Pixel, just at some point between now an April since that is the end of my AT&T contract. Does anyone see any issues with doing that? I wanted to make sure that I didn't obligate my Pixel to Project Fi as soon as I get it.
Thanks in advance.

I think it's only a problem if you ordered it through Fi on their payment plan. IIRC, using the Fi payment plan you have to activate Fi service within 30 days of receiving your order or you'll be required to pay off the remaining balance (this also applies if you sign up and then cancel at any time before you're done paying off your phone). That said, I don't know if it would present any problem to activate and use Fi on your 6P exclusively. If you're paying outright and not doing Fi's payment plan, I don't think it matters (the phone is not locked to Fi). You might want to clarify with a Fi rep.