Google Play I want the shipping amount back.

[Edgong]

Ordered June 27th around 330 ET. No charge, no shipping info either. This launch is right up there with the Verizon galaxy nexus back in December

 

[Hawkmoon230]

Nope. The term preorder has always meant one would get an item on release date. Not just media but phones, consoles, etc. Otherwise nobody would ever preorder anything.

Sent from my Nexus 7 using Tapatalk 2

Nope the term preorder has always and will always mean you are ordering something that is not currently available nothing more, hence 'pre' or it would just be an order. There have been advance orders and same day as in store launches but this was not one and whatever you assumed does not alter the fact that Google said delivery in 2-3 weeks and that is what you will get.

 

[bmatt0516]

Nope the term preorder has always and will always mean you are ordering something that is not currently available nothing more, hence 'pre' or it would just be an order. There have been advance orders and same day as in store launches but this was not one and whatever you assumed does not alter the fact that Google said delivery in 2-3 weeks and that is what you will get.

Yes, but if you pre order something and have to wait it is generally due to limited supply and the order in which you made your pre order, first ones get them first. For this launch that was not the case, it seems they went first in last out.


Sent from my EVO using Tapatalk 2

 

[Jedi Neo]

Nobody was forced to preorder from they play store. People did so with the terms that there would be a 2-3 week window with S&H + taxes.

Some waited and found and different alternative without those terms. From what I recall GS wave 1 preorders didn't even have a release date. All they got was TBD with no official release date.

google went ahead and sent retail outlets their orders to satisfy their customers. With an early release date for them.

The other side of the coin? Play customers are not happy google is meeting their agreement (2-3 weeks) because less loyal customers who didn't jump the gun got theirs first without paying s&h.

It was never implied the play store was going to be the only outlet or the first outlet. Otherwise they would have stated exclusive to the pay store.

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[KJD209]

It may not have been stated, but it was certainly implied that the Play Store would be the point of sale for the Nexus 7. I am tired of hearing that Google fulfilled their agreement by shipping within the 2 to 3 week window. I spoke with a CSR and that rep told me that he thought the whole process was a mess and that Google did intend for Play Store preorders to be received prior to retail sales. If that was the intent, Google (a multi-billion dollar company) could have insured that it happened. The tablets were manufactured and ready to ship as evidence by the retail store stock. Google could have shipped to preorder customers last Wednesday with deliveries occuring on Friday, alongside retail sales. Don't tell me that the shipping arrangements were difficult with tens of thousands of orders. UPS, FedEx, USPS...they ship and deliver millions of products a day. I preordered an Iphone 4 and received it the day before it was sold at retail. I guarantee that Apple shipped "a few more iphones" than Google shipped Nexus 7 tablets. By a few, I mean millions...

 

[droidfroid]

A pre-order is an order placed for an item which has not yet been released. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate delivery on release

 

[bmatt0516]

Not arguing the 2 to 3 weeks, but the fact that google satisfied later orders first, that is the reason people are upset. Rightfully so as well. Sure it happens elsewhere and sure they are delivering in their window. But that doesn't necessarily mean it is right, it just means they covered their ass. Do they owe us anything, not necessarily. However, if they want people to do business with the in the future it is in their best interest to offer at least an explanation, if not some kind of compensation.

Sent from my EVO using Tapatalk 2

 

[KJD209]

THen stop looking in the mirror.

 

[steve dave]

Nope the term preorder has always and will always mean you are ordering something that is not currently available nothing more, hence 'pre' or it would just be an order. There have been advance orders and same day as in store launches but this was not one and whatever you assumed does not alter the fact that Google said delivery in 2-3 weeks and that is what you will get.

Wrong again. By your logic any time someone orders something that isn't available then you consider it a preorder. This is simply not true. If they were just taking orders to ship whenever they felt like it then they should have stated these were just regular orders but they chose to use use preorder because it is understood to mean release day availability. And the fact they continued to use the term preorder as late as yesterday shows that they were willingly choosing to mislead.

Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

 

[Drapetomania]

As I already said... a preorder simply means you reserve something before it is available.

And since no specific delivery date or release date was listed, that means you get it when it is available. The only reason you preorder is so that in case there is a limited quantity, you know you're going to get one. It has nothing to do with getting it before everyone else or getting it on a certain day (UNLESS SPECIFIED UP FRONT).

If Amazon holds a preorder for a movie or game and tells you that it will be at your door the day it is released, then you can expect to have it THAT DAY. Google did nothing of the sort. You preorded and they said it would ship in 2-3 weeks. Well guess what... they are shipping within 2-3 weeks.

If people can't understand this concept, I give up. You people are insane.

And for pre-orderers it's not available until after launch. Yes, it really is that simple. Availability starts launch day. Yes, it really is that simple!

 

[Drapetomania]

Nobody was forced to preorder from they play store. People did so with the terms that there would be a 2-3 week window with S&H + taxes.

Some waited and found and different alternative without those terms. From what I recall GS wave 1 preorders didn't even have a release date. All they got was TBD with no official release date.

google went ahead and sent retail outlets their orders to satisfy their customers. With an early release date for them.

The other side of the coin? Play customers are not happy google is meeting their agreement (2-3 weeks) because less loyal customers who didn't jump the gun got theirs first without paying s&h.

It was never implied the play store was going to be the only outlet or the first outlet. Otherwise they would have stated exclusive to the pay store.

Sent from my SPH-D710 using Android Central Forums

It was implied the play store was going to be the outlet or the first outlet. Otherwise they would have stated not exclusive to the pay store.

See how easy that is?

 

[Jedi Neo]

It was implied the play store was going to be the outlet or the first outlet. Otherwise they would have stated not exclusive to the pay store.

See how easy that is?

And they were the first to accept accept orders. Now where is it implied those orders would be the first to receive the tablet?

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[crackberrytraitor]

As I already said... a preorder simply means you reserve something before it is available.

And since no specific delivery date or release date was listed, that means you get it when it is available. The only reason you preorder is so that in case there is a limited quantity, you know you're going to get one. It has nothing to do with getting it before everyone else or getting it on a certain day (UNLESS SPECIFIED UP FRONT).

If Amazon holds a preorder for a movie or game and tells you that it will be at your door the day it is released, then you can expect to have it THAT DAY. Google did nothing of the sort. You preorded and they said it would ship in 2-3 weeks. Well guess what... they are shipping within 2-3 weeks.

If people can't understand this concept, I give up. You people are insane.

"A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate delivery on release"

That's the DEFINITION of a preorder. So no, you guys are wrong. Stop being ridiculous. Oh wait, nevermind, I'm insane. We're all insane. WIKIPEDIA IS INSANE!

The couple people trying to argue that a pre-order isn't really a pre-order, are the only sane people in the world.

 

[Jedi Neo]

"A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate delivery on release"

That's the DEFINITION of a preorder. So no you guys are wrong. Stop being ridiculous. Oh wait, nevermind, I'm insane. We're all insane. WIKIPEDIA IS INSANE!

The couple people trying to argue that a pre-order isn't really a pre-order, are the only sane people in the world.

By this definition the system worked. Retail stores placed orders months in advanced. They received first and their customers benefited.

Preordering and delivery time are two separate actions.

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[crackberrytraitor]

By this definition the system worked. Retail stores placed orders months in advanced. They received first and their customers benefited.

Preordering and delivery time are two separate actions.

Sent from my SPH-D710 using Android Central Forums

Apparently you didn't read the last line of the definition, which says:

Pre-orders allow consumers to guarantee immediate delivery on release

Please read before you post, so next time you won't look so silly. Kthanx.

 

[Necrocis]

Lesson being NEVER preorder from Google.

I preodered my S3 from VzW June 10th, received it July 6th. No promises or anything, but I'm sure most of those that preodered received theirs on or before July 12th.

Sent from my SCH-I535 using Tapatalk 2

 

[theduder]

Lesson being NEVER preorder from Google.

I preodered my S3 from VzW June 10th, received it July 6th. No promises or anything, but I'm sure most of those that preodered received theirs on or before July 12th.

Sent from my SCH-I535 using Tapatalk 2

We clearly have folks in two camps here.

One group thinks that things declared or undeclared dictate our rights and benefits regardless of customer sentiment.

Others like me believe that in the absence of clear declarations it is safe to make assumptions based on industry norms and that these expectations supercede any and all interpretations of omissions. It's fair and reasonable to expect order fulfillment that mimicks long-standing industry practice.

I don't expect to convince anyone to change their position or that we'll meet halfway. There will always be folks in both camps. If Google wants to keep both groups happy, they'll need to change tactics.

Sent from my Galaxy Nexus using Tapatalk 2

 

[Jedi Neo]

Hey google,

I know when I preordered they told me 8/7, but we both know that's how preordered work. Since I didn't receive my tablet on the unofficial release day of 7/13/12 . Can you give me $10 in store credits? I did preorder it after all so that guaranteed me a launch day item even though I agreed to different terms.

Thanks

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[Drapetomania]

And they were the first to accept accept orders. Now where is it implied those orders would be the first to receive the tablet?

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So it was basically an "order" and not a "pre-order," right?

 

[Necrocis]

We clearly have folks in two camps here.

One group thinks that things declared or undeclared dictate our rights and benefits regardless of customer sentiment.

Others like me believe that in the absence of clear declarations it is safe to make assumptions based on industry norms and that these expectations supercede any and all interpretations of omissions. It's fair and reasonable to expect order fulfillment that mimicks long-standing industry practice.

I don't expect to convince anyone to change their position or that we'll meet halfway. There will always be folks in both camps. If Google wants to keep both groups happy, they'll need to change tactics.

Sent from my Galaxy Nexus using Tapatalk 2

I'm not trying to convince anyone of my position; my position is now somewhere in the middle.

I'm only basing my opinion from my experience with other retailers.

I now know w/o a firm release date or notice of exclusivity from Google I will not preorder from them.

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