Google Play I want the shipping amount back.

[jbc28]

Google Play is going to pay for my shipping both ways, because I am refusing shipment. Walked into a Gamestop today and bought one without a pre-order.

 

[keithz]

One group thinks that things declared or undeclared dictate our rights and benefits regardless of customer sentiment.

Sent from my Galaxy Nexus using Tapatalk 2

Actually, I'm of the opinion that retailers should follow established conventions for retail. If they can't follow norms, they shouldn't be in the retail business. Next time, f--k the Play store. Just leave the launch to Best Buy, Staples, Gamestop, etc. Clearly, they can do an infinitely better job than Google.

Hiding behind technicalities is just poor form. And saying that a pre-order is just an order in advance of general release, is exactly that, hiding behind a technicality. The vast majority of consumers pre-order because they expect a product to be delivered to them on release or shortly after. Ask any man on the street, and that's the definition you'll get. I challenge anybody here to ask of any of their family members what a pre-order means to them. Ask them when they expect any pre-ordered to be delivered.

It is particularly egregious in this case, because Play customers are paying clearly inflated shipping charges. And now there is absolutely zero value being given to Play store consumers right now.

I could have understood a day or two delay. But we are now talking about Play customers getting their device a week after retail buyers.

 

[keithz]

As I already said... a preorder simply means you reserve something before it is available.

I dare you to try this definition on your wife/gf for something they really want and see if it holds up.

 

[keithz]

Yeah just a few folks broke this supposed sales restriction. Just every Gamestop, Sam's Club and Office Depot that got stock across the country. Thats not many.

Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

+1

And Ebuyer in the UK. And Staples, Memory Express and NCIX in Canada.

It was "just a few folks" in every launch country.

But apparently that's not piss poor coordination on Google's part.

 

[Tom S.]

wow blows my mine reading this waste of 4pages, don't see how people don't get its not googles fault for stores releasing their product they had for months earlier then google wanted!

Call Google's Play Store number. It says contact the local retailers for availability. Doesn't sound like they prohibited ths release.

Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

 

[JHBThree]

Groan.

Horrible example.

A closer one is if you bought a ticket ahead of time for the first show, and paid a service fee. Upon arriving at the theater to collect your ticket and see the show, you learned that people who showed up were sold the ticket reserved for you (sans service fee), and the earliest show they could offer you was Monday.

Sent from my Galaxy Nexus using Tapatalk 2

Your example is worse. Why? Your pre ordered devices were never part of the stock available to retailers. They didn't 'take' your nexus.

Sent from my Galaxy Nexus using Tapatalk 2

 

[JHBThree]

The Kindle and Ipad were delivered generally on or before retail; they were certainly shipped beforehand. This is almost always the case for consumer electronics that are available to pre-order, including video games (disregarding individual stores breaking release--this is not a case of that). This is even the case with high-profile books such as the Harry Potter series.

Imagine if Google decided to ship pre-orders a month after street date... you'd be saying the same thing, "well, you merely ordered it before release, they didn't say anything about when they'd give it to you!"


It's good to see that Google is getting the same kind of fanboys Apple has, though, must mean they are becoming fashionable to some degree. That's good for the market place, I think.

Apple routinely ships pre orders a month after release day, especially for high demand devices.

Sent from my Galaxy Nexus using Tapatalk 2

 

[nwr2339]

Sorry I don't agree with your definition of a preorder. A preorder means you reserve a copy of said item. You did not order an ADVANCED copy & was not promised one.




Sent from my SPH-D710 using Android Central Forums

I half agree/disagree with you.

Correct- A preorder is not a "ADVANCE" on the bought item.
Incorrect- A preorder is a promise of a copy on release day.

Ever preordered anything before from Gamestop? I would be willing to bet that people who preordered a video game and then got told "Sorry but we don't have you're preorder" after the person in front of them buys the last copy, they would be extremely mad. I think the same principle stands here.
People who preordered through the Play Store bought a promise of merchandise on release day. They did not receive it and were more or less told "sorry...we just sold it to the person that came after you".

If anything there was a lack of communication on Google's part and I don't even personally believe a refund is nessicary. A simple, "Sorry we had some issues with shipping and we will learn from this on future hardware releases", would be enough for me. Or even on future preorder forms stating that it may come after release date or maybe even stating that buying said item wont guarantee you get it before retail stores.

As far as other companies go...I feel the same should apply to them. It makes no sense to offer pre-ordering if you don't plan on giving those people any type of special privlages. Once again like I stated above...same as ordering a game from Gamestop. Pretty sure you would never have to watch people walk out with the same item you ordered before they even knew it existed and not be able to get your copy.

 

[JHBThree]

I half agree/disagree with you.

Correct- A preorder is not a "ADVANCE" on the bought item.
Incorrect- A preorder is a promise of a copy on release day.

Ever preordered anything before from Gamestop? I would be willing to bet that people who preordered a video game and then got told "Sorry but we don't have you're preorder" after the person in front of them buys the last copy, they would be extremely mad. I think the same principle stands here.
People who preordered through the Play Store bought a promise of merchandise on release day. They did not receive it and were more or less told "sorry...we just sold it to the person that came after you".

If anything there was a lack of communication on Google's part and I don't even personally believe a refund is nessicary. A simple, "Sorry we had some issues with shipping and we will learn from this on future hardware releases", would be enough for me.

How do you figure they 'sold it to the person that came after you'?

Sent from my Galaxy Nexus using Tapatalk 2

 

[nwr2339]

How do you figure they 'sold it to the person that came after you'?

Sent from my Galaxy Nexus using Tapatalk 2

Because you already paid for the item...they just walked in and purchased it...several days later.

 

[JHBThree]

Because you already paid for the item...they just walked in and purchased it...several days later.

Separate stock and separate channels. They no more stole your nexus than you stole theirs by pre ordering.

Sent from my Galaxy Nexus using Tapatalk 2

 

[nwr2339]

Separate stock and separate channels. They no more stole your nexus than you stole theirs by pre ordering.

Sent from my Galaxy Nexus using Tapatalk 2

Given the several screen shots of emails from Google to Gamestop telling them to hold off on the release date shows that Google still had control over when the tablets would be sold. Regardless of the different stock orders they still had control and chose to release the people who order later (and those who never ordered) instead of those who ordered earlier.

 

[Jedi Neo]

I half agree/disagree with you.

Correct- A preorder is not a "ADVANCE" on the bought item.
Incorrect- A preorder is a promise of a copy on release day.

"Sorry People who preordered through the Play Store bought a promise of merchandise on release day. They did not receive it and were more or less told "sorry...we just sold it to the person that came after you".

retail did not take inventory from play orders. If that was the case you'd have a valid argument.

 

[qnet]

This is my first time pre-ordering anything. I thought with the 2-day shipping I would get the tablet at the lastest, 2 business days after they decided to release it. I never knew anything about a release date or Gamestop having them.

I like the idea of having it delivered to me but, if I could have bought it straight from Gamestop I probably would have. I thought about checking with them tomorrow but, I have a feeling I'll hear something form Google by then. If not, I may just go ahead and try to get one and not accept the Google play order.

I like the idea of ordering straight from Google but, I don't see the purpose or advantage of it this time. When I bought the Nexus One, at the time, online was the only place you could get it.

 

[Jedi Neo]

Given the several screen shots of emails from Google to Gamestop telling them to hold off on the release date shows that Google still had control over when the tablets would be sold. Regardless of the different stock orders they still had control and chose to release the people who order later (and those who never ordered) instead of those who ordered earlier.

How many times are you told not to do something yet continue to do it? You do not have your tablet because it was sold to someone else, you do not have it because it has not been delivered.

I preordered but was told I'd get it on 8/7. Where's my compensation because preodered but don't have my N7 yet?

 

[JHBThree]

Given the several screen shots of emails from Google to Gamestop telling them to hold off on the release date shows that Google still had control over when the tablets would be sold. Regardless of the different stock orders they still had control and chose to release the people who order later (and those who never ordered) instead of those who ordered earlier.

People, pay attention closely:

The stock for Play store orders and the stock for retailers are two different channels that are fulfilled separately. Google has no control over the stock retailers hold because they do not 'own' that product. Further, the preorders are fulfilled through a separate channel and through separate warehouses.

You are attempting to say that Google chose to release stock to buyers that bought later, when that is not remotely the case.

 

[Yamagushi]

What happened to all pre-orders shipped in the next 3 days? Its now day 3, not even a charge to my account yet. Let me guess 3 business days? Announce that on a Friday to push it all off? It's quite obvious what they did. And I'm seeing a lot of BS with the "2-day shipping" we were charged for as well, a lot of people who are getting processed are getting stuck waiting for a tracking number or the tracking number is listed as having gone no where. By their claims if so much as one preorder is delivered after Thursday they lied and screwed people, That's 3 business days to ship as they claimed, plus 2 days for the shipping. No more if, ands, or buts about it, They said Friday all orders would be shipped within 3 days, and they said it was 2 day shipping. Now a lot of us wait for Monday or Tuesday, just to start processing the order, wait another 12-24 hours for a tracking number that says its gone nowhere yet, then another 2 days after whenever it decides to leave the warehouse. All this wouldn't bother me quite as much if the 25$ credit was only for play people as the play store makes it seem by saying "order from Google and get..." , at least then it would somewhat balance out, but with that added on as well as the fact selling thru the play store makes google more money than sales in retail as play gets the profits and not a 3rd party I feel like they really screwed their loyalist customers. I'm really hoping their just waiting for the things to get out the door then announcing some kinda amends for play customers. It would be a terrible business move to ignore this very obvious negative light on them.

 

[Drapetomania]

The people that say Google did nothing wrong are pretty remarkable.

Launch day was Friday. That is a fact.

We paid for two-day shipping.

How is it any different if Google had just shipped via ground 3-4 days earlier? Exact same outcome.

People pay for two-day shipping on preorders to get it at launch. Otherwise, Google could just ship earlier. Saying Google gets to ship preorders at their leisure defeats the purpose of paying extra for two-day shipping since you don't know when they are gonna ship anyway (since it's entirely up to them).

 

[zedorda]

The people that say Google did nothing wrong are pretty remarkable.

Launch day was Friday. That is a fact.

We paid for two-day shipping.

How is it any different if Google had just shipped via ground 3-4 days earlier? Exact same outcome.

People pay for two-day shipping on preorders to get it at launch. Otherwise, Google could just ship earlier. Saying Google gets to ship preorders at their leisure defeats the purpose of paying extra for two-day shipping since you don't know when they are gonna ship anyway (since it's entirely up to them).

How is it a fact that Friday was launch day when google never stated a launch day? They only stated 2-3 weeks for delivery and that has not expired yet. You did not pay extra for 2 day shipping. It was the only option.

 

[Yamagushi]

How is it a fact that Friday was launch day when google never stated a launch day? They only stated 2-3 weeks for delivery and that has not expired yet.

https://plus.google.com/106886664866983861036/posts/cjhEZ3DihLP
Google Play
Jul 13, 2012 - Public
Locked and loaded, ready to play: we?ve started shipping +Nexus 7 pre-orders today! google.com/nexus/#/7