Google Play I want the shipping amount back.

[Drapetomania]

How is it a fact that Friday was launch day when google never stated a launch day? They only stated 2-3 weeks for delivery and that has not expired yet.

This is rather incredible--all retailers sell on the same day and it's not a launch day? As long as you don't call it anything, it's fine, right?

The same time they first stated 2-3 weeks shipping they never said anything about retailers getting it; but I know you're going to defend Google with what they said on at launch and then turn around and defend them for not saying a word. Anything they do is a win for them.

You're using Google's own incredible opaqueness as a defense? Hell, Google doesn't need to try PR at this point, they let the fanboys write it for them.

Please explain the point of two-day shipping on a pre-order if Google controls when it ships at their leisure and there is no launch day. If all that matters is 2-3 weeks then why bother with two-day shipping at all?

Also, please explain why people that have ordered cases didn't get theirs to ship out yet, or why a lot of newer orders shipped out before older ones.

 

[crackberrytraitor]

How is it a fact that Friday was launch day when google never stated a launch day? They only stated 2-3 weeks for delivery and that has not expired yet. You did not pay extra for 2 day shipping. It was the only option.

Call them and they'll tell you so. I did. It's a fact, it's that simple.

I challenge you to name a SINGLE company who didn't ship out ANY of their pre-orders until three days after launch day, when the item was in stock on the shelf. Anybody? That's what I thought.

 

[mc511]

I hope google doesnt refund any shipping money over a disgruntled time table

 

[zedorda]

Call them and they'll tell you so. I did. It's a fact, it's that simple.

I challenge you to name a SINGLE company who didn't ship out ANY of their pre-orders until three days after launch day, when the item was in stock on the shelf. Anybody? That's what I thought.

Those companies you point out also made it clear that they were to receive their orders on a date that would be clearly announced well before launch date. I have participated in hundreds of pre-order programs even those with "head-start bonus" for early access. But sorry to burst your bubble but Google never made any promises about how pre-orders were in any way connected to a launch date.

I agree Google messed up this product release real bad but I don't think they made promises they didn't keep "yet". And yes I am still waiting on my pre-order but I am buying them locally and selling them on eBay for profit in the mean time. I am making a killing with their mess up.

 

[Jedi Neo]

The people that say Google did nothing wrong are pretty remarkable.

Launch day was Friday. That is a fact.

We paid for two-day shipping.

How is it any different if Google had just shipped via ground 3-4 days earlier? Exact same outcome.

People pay for two-day shipping on preorders to get it at launch. Otherwise, Google could just ship earlier. Saying Google gets to ship preorders at their leisure defeats the purpose of paying extra for two-day shipping since you don't know when they are gonna ship anyway (since it's entirely up to them).

If that was a fact then explain why 3 GS & 2 Sam's in my area not release their inventory? If it was a fact why did staples have to call Google requesting permission to sell?

You paid for shipping to have the product delivered to you. All you have to do it wait.

 

[JHBThree]

Call them and they'll tell you so. I did. It's a fact, it's that simple.

I challenge you to name a SINGLE company who didn't ship out ANY of their pre-orders until three days after launch day, when the item was in stock on the shelf. Anybody? That's what I thought.

Its not a fact. Its what some rep told you over the phone, probably to get you off the line. Until (and unless) Google announces a date, then nothing is official and nothing is fact.

Sent from my Galaxy Nexus using Tapatalk 2

 

[nwr2339]

People, pay attention closely:

The stock for Play store orders and the stock for retailers are two different channels that are fulfilled separately. Google has no control over the stock retailers hold because they do not 'own' that product. Further, the preorders are fulfilled through a separate channel and through separate warehouses.

You are attempting to say that Google chose to release stock to buyers that bought later, when that is not remotely the case.

Now please don't flip out and get all pissy, because I feel that is where this is going but...Even if the stock for each is fulfilled by 2 different suppliers doesn't Google still control when they are allowed to be sold? I don't find it that crazy of a an idea but can understand if you can support the claim that a developer has no say in when stock is release for sale.

For the lake of wanting to argue more I want to remind you my original post was made to maybe help see both sides.

Google didn't promise anything - True (other than letting you order it)
Majority of preorders deliver the product on release day (I'm sure even if fulfilled by separate channels) - True

Goggle intentionally held back preorders from shipping before retail stores - False (But that doesn't mean they didn't have some type of control or should have been more specific)

I really don't know how else to say this. I am not even really arguing with you just trying to say people have a right to be upset. Not to demand money back but to have a legitimate complaint about how the release was handled.

I surely would never preorder anything again if it would go like this. You would have no idea if you would get you're preorder in or would be better off standing in line. Kind of silly isnt it?

 

[nwr2339]

retail did not take inventory from play orders. If that was the case you'd have a valid argument.

LOL it was an analogy, not a factual statement. They didn't steal anything. It was a mismanaged situation. Pretty sure there isn't a single person that pre-ordered from the Play store and thought they would get their N7 after it was available in retail stores.

 

[JHBThree]

Now please don't flip out and get all pissy, because I feel that is where this is going but...Even if the stock for each is fulfilled by 2 different suppliers doesn't Google still control when they are allowed to be sold? I don't find it that crazy of a an idea but can understand if you can support the claim that a developer has no say in when stock is release for sale.

For the lake of wanting to argue more I want to remind you my original post was made to maybe help see both sides.

Google didn't promise anything - True (other than letting you order it)
Majority of preorders deliver the product on release day (I'm sure even if fulfilled by separate channels) - True

Goggle intentionally held back preorders from shipping before retail stores - False (But that doesn't mean they didn't have some type of control or should have been more specific)

I really don't know how else to say this. I am not even really arguing with you just trying to say people have a right to be upset. Not to demand money back but to have a legitimate complaint about how the release was handled.

I surely would never preorder anything again if it would go like this. You would have no idea if you would get you're preorder in or would be better off standing in line. Kind of silly isnt it?

Won't get pissy, because you have a valid question and point there.

My response to it is that once the stock is received at a retailer, Google can only do so much to stop it from being sold. Most of that burden sits with the retailer itself to control its staff and location to prevent early sales. Even then, the prospect of $250 a pop sales for a hot new item might be enough to tempt an overzealous manager.

From my personal experience, the retailer I work for was selling the new Nike NFL jerseys, and that launch was the most tightly controlled I've ever seen. Stock had to be kept in a locked room until the night before launch, we received company wide emails if even one unit was sold, and we had to notify our DM whenever we got more launch product in.

One would hope gamestop and other retailers take launches as seriously, but who knows.

Sent from my Galaxy Nexus using Tapatalk 2

 

[crackberrytraitor]

Its not a fact. Its what some rep told you over the phone, probably to get you off the line. Until (and unless) Google announces a date, then nothing is official and nothing is fact.

Sent from my Galaxy Nexus using Tapatalk 2

Ah yes. It went on sale at 8 retailers and Google reps are telling customers that 7/13 was the launch day, as well as being happy to inform people which retailers they had sent shipments to and had them available for purchase.

You know gravity's not a fact either. For all we know there are little invisible elves holding everything down. Until (and unless) you prove it to be untrue, then nothing is official and nothing is fact.

 

[keithz]

Its not a fact. Its what some rep told you over the phone, probably to get you off the line. Until (and unless) Google announces a date, then nothing is official and nothing is fact.

Sent from my Galaxy Nexus using Tapatalk 2

Care to explain the Google+ post announcing the launch on Friday?

 

[JHBThree]

Care to explain the Google+ post announcing the launch on Friday?

There was no such post. The only post on the 7 is announcing that pre orders have started shipping. That's it.

Sent from my Galaxy Nexus using Tapatalk 2

 

[crackberrytraitor]

There was no such post. The only post on the 7 is announcing that pre orders have started shipping. That's it.

Sent from my Galaxy Nexus using Tapatalk 2

You're in some serious crazy out-of-this-world denial. And I mean that in the most polite way possible.

 

[JHBThree]

You're in some serious crazy out-of-this-world denial. And I mean that in the most polite way possible.

Go look on their Google plus page. The ONLY announcement from the android team dealing with the 7 says:

That's it. No 'on sale across the us' no nothing, except saying that pre orders are shipping.

Sent from my Galaxy Nexus using Tapatalk 2

 

[crackberrytraitor]

Go look on their Google plus page. The ONLY announcement from the android team dealing with the 7 says:

Click to view quoted image


That's it. No 'on sale across the us' no nothing, except saying that pre orders are shipping.

Sent from my Galaxy Nexus using Tapatalk 2

I wasn't referring to that. See the post above I made with the picture of the guy who's losing his **** over how silly it is for someone not to admit that 7/13 was launch day.

 

[theduder]

The real question I'd like answered is why labels were created and show in the UPS tracking as early as 7/10 (mine is 7/11). In both cases, these labels didn't get "origin scans" until this morning.

I would also love to know what 7/14 had to do with orders shipping, which was when Google sent people tracking numbers with notes that our tablets had shipped. This date is clearly meaningless since nothing happened.

Getting mine tomorrow "by end of the day". The 7/10 and 7/11 labels suggest that at one point, Google intended for buyers to receive units on or before 7/13.

Sent from my Galaxy Nexus using Tapatalk 2

 

[KJD209]

JHBthree, you've got to be kidding. Do you believe there will still be some special launch event. The Nexus 7 launched on Friday July 13, 2012. NO question about it. Please move on. If it makes you feel better, I will have a special launch event tomorrow when I finally receive my tablet. It will feel a bit anticlimactic since the Nexus 7 was RELEASED 4 days ago; but I'm game if you are!

 

[JHBThree]

JHBthree, you've got to be kidding. Do you believe there will still be some special launch event. The Nexus 7 launched on Friday July 13, 2012. NO question about it. Please move on. If it makes you feel better, I will have a special launch event tomorrow when I finally receive my tablet. It will feel a bit anticlimactic since the Nexus 7 was RELEASED 4 days ago; but I'm game if you are!

I don't believe there will be a special launch event, but I also don't believe, based on Google's own statement, etc. that Friday was launch day. All you have to do is look at Google's statement from Friday for proof of that.

Sent from my Galaxy Nexus using Tapatalk 2

 

[sirheck]

Easy killers, you bunch of impatient psycho's
You guys are going to have a heart attack or stroke.

You should all be heavily medicated and supervised at all times.

 

[zedorda]

Why does there have to be a launch day? Can no one wrap their brain around the fact that there never was and there never will be a launch day for the Nexus 7? It is the habit to release the Nexus product line with no release dates. Why expect something new now?