Google Play shows my device twice. Why?

[Mihail_Lazarev]

Hi. I am faced with an incomprehensible problem. In Google Play Library/Devices, my phone appears twice. If uncheck or tick one device, the other is automatically checked/unchecked as well.

Could you explain why there are two identical devices, not one? This has never happened before. It starts appeared as I bought S22 ULTRA.

P.S. I use only one sim card.

Here is a screenshot of what it looks like. The interface is in Russian, but everything should be clear there. It can be seen that the Samsung SM-S908B is displayed twice.

 

[mustang7757]

Hi welcome to AC!
You bought 2 Samsung s22 ultras?

 

[mustang7757]

[I moved your question to s22 Forum]

 

[fuzzylumpkin]

It can happen when you update your device. Maybe if you factory reset too.

 

[B. Diddy]

Welcome to Android Central! As fuzzylumpkin said, it can definitely happen if you do a factory reset. When you set the phone up again, it's a new "instance" of that phone, but the old instance still exists (even though you can't install anything on it). But in that case, unchecking the old instance shouldn't cause the current one to uncheck as well.

If you go to myaccount.google.com/security and then Manage All Devices, do you see that phone listed there more than once?

 

[Mihail_Lazarev]

Welcome to Android Central! As fuzzylumpkin said, it can definitely happen if you do a factory reset. When you set the phone up again, it's a new "instance" of that phone, but the old instance still exists (even though you can't install anything on it). But in that case, unchecking the old instance shouldn't cause the current one to uncheck as well.

If you go to myaccount.google.com/security and then Manage All Devices, do you see that phone listed there more than once?

Yes, I see two devices there.
I also did (4 months ago) a hard reset.
I also bought this phone on the second try. The first one is exactly the same, I bought it in February of this year (and use it few weeks), but it was defective. I returned the phone back and bought the one I have now.

But this was all in February and March, and the dates in the Google Play library, as well as in myaccount.google.com/security and then Manage All Devices, are today.

Here you can see in the screenshot that I used it today (the date is 11 of July).

Are there any ideas on how to get rid of this?

 

[mustang7757]

If you had bought this device twice and log in with same account then u will be seeing this , if you see both devices on my Google account try deleting one but it will take time to see it removed, in short this would be normal to see.

 

[B. Diddy]

That is pretty weird, and I'm guessing it's a glitch. I doubt it will have any significant impact on your account or usage, but if it bothers you enough, you could try signing out of your Google account on one of those listings (in the Manage My Devices menu of your Google account). It sounds like this will sign out of both instances, since the two listings seem linked, so you'll have to sign back into your Google account on the phone. To ensure you don't lose any data, make sure everything is backed up beforehand.

 

[B. Diddy]

If you had bought this device twice and log in with same account then u will be seeing this , if you see both devices on my Google account try deleting one but it will take time to see it removed, in short this would be normal to see.

The weird thing is that if one of the listings represents a previous instance of the phone, whether it's physically another phone, or the same phone before a factory reset, you should be able to uncheck one of them while the other one remains checked. I've never seen two instances be linked together, where unchecking one automatically unchecks the other.

 

[mustang7757]

The weird thing is that if one of the listings represents a previous instance of the phone, whether it's physically another phone, or the same phone before a factory reset, you should be able to uncheck one of them while the other one remains checked. I've never seen two instances be linked together, where unchecking one automatically unchecks the other.

Yeah that scenario is kinda strange