Google Play store does not open

[intelarmamd]

I have Nexus 7 2012 version and it has Android KitKat 4.2.2 version. The problem I am facing is that I am unable to access Google Play store. Whenever I try to open it I see the message "Redeem your code", "Gift Card & Promotional Code". I have searched a lot but I am unable to find any solution. Also my tablet is quite slow and sometimes behaves strangely. Kindly guide me what should I do.

 

[skeetch79]

I have Nexus 7 2012 version and it has Android KitKat 4.2.2 version. The problem I am facing is that I am unable to access Google Play store. Whenever I try to open it I see the message "Redeem your code", "Gift Card & Promotional Code". I have searched a lot but I am unable to find any solution. Also my tablet is quite slow and sometimes behaves strangely. Kindly guide me what should I do.

Try to clear data and cache for the play store. You are also a few versions of android behind. The nexus 7 2012 is at android 4.4.3 now. You can check for updates or flash the full images from Google

Sent from my SCH-I545 using Tapatalk

 

[intelarmamd]

For your info my Nexus 7 is unrooted. I also posted my request on another forum. And sum it all I am said to do the following: 1- To clear cache and data. and 2- Boot to recovery, Clear Dalvik cache, Restart. I found a guide mentioned below:

http://forums.androidcentral.com/go...e-nexus-7-2012-2013-cache-partition-wipe.html

For boot to recovery I found:

How to boot into Recovery Mode Nexus 7 | Rob Schmuecker

But I can't find any guide to clear Dalvik cache and clear data. I asked about that from them but no one replied. Could you be kind enough to provide me some information about this?