Google play store keeps stopping in samsung j7 prime

[jaspreet singh18]

Pop up is coming on screen with this message "google play store keeps stopping". With an only option of restart app and close app. Please help.

 

[B. Diddy]

Welcome to Android Central! Moved from the Nougat forum to the J Series forum.

Try going to the App Manager, selecting Google Play Store, and clearing the cache/data from the app.

 

[jaspreet singh18]

Hi, i alredy cleared cache and app data from app manager, but it couldn't help. Thanks in advance.

 

[B. Diddy]

Does this still happen in Safe Mode? SAMSUNG Galaxy J7 Prime - Frequently Asked Questions about resetting your device - HardReset.info. Also try wiping the cache partition: SAMSUNG Galaxy J7 Prime - Recovery Mode - HardReset.info