Google Restore fail

[Sheryl John]

I reset the device yesterday. Now I reset the device again for Google to ask to install all the apps that were installed before the first reset during the setup process. But it didn't even list S7's backup among my devices (pic attached). I had originally checked every option to backup all data to Google. What could be the problem? How can I get the S7 listed among my devices during setup process?

 

[B. Diddy]

Sorry for the basic question, but are you certain all of these devices are associated with the same Google account? Do you have multiple Google accounts?