Google takes no responsibility if OS updates cause Nexus 6P devices to randomly power off

[12321]

Update: A similar or the same issue has been fixed in 7.1.2 on the Pixel devices (wasn't aware they even had this); 6P does not have that fix yet. Seems to indicate that they are working on it, so hopefully we see that fix soon. In the mean time, customers who purchased from Google can call (855) 836-3987 to set up an RMA and customers who purchased from Huawei would still be working through Huawei. Google has confirmed that this is a Huawei issue and that they're waiting on Huawei to work with them on a fix.

Yes, the Pixel has had many of the same issues as the Nexus 6P, yet Google confirmed that this is a Huawei issue, LOL. It's a Google software issue. The common denominator with the majority experiencing these issues: Nexus 6P with Marshmallow 6.0 out of the box worked perfectly. As soon as Nougat 7.0 was installed, the issues poured in and haven't stopped with further updates, including the latest 7.1.2.

Read the comments at the end of this article. NOT FIXED.

Google posts 7.1.2 changelog, adds battery usage alerts and fixes serious bugs on Pixel and Nexus devices

The comments below by Middlefinger hit the nail on the head and resonated loudly with me:

Middlefinger • 18 hours ago
The number of bugs in Android just lately is unacceptable, and exactly why OEMs dont update as quickly as some would like. If this was pushed to all phones immediately there would be hundreds of millions all shutting down randomly.

Google puts out a half finished product, gets everyone else to fix it, then blames the OEMs for being 'slow' to update.

Francisco Franco • 16 hours ago
Every software on Earth has bugs. It gets worse when the entire phone has software from a dozen different vendors. Even the iPhone has weird bugs and Apple controls the device's hardware & software stack.

That generalization is stupid and uninformed.

Middlefinger • 9 hours ago
So why are OEM devices more reliable than googles own? I realise all software has bugs, but Google rushes out poor quality software, whereas the OEMs actually seem to spend time testing theirs.

Ive done the whole Nexus thing, and im never going back. The hardware was poor quality, the software buggy. Im sticking to slower updated, but reliable OEM devices now. I would rather be an entire version behind Googles latest if it actually worked properly.

You want to know what's really stupid and uninformed? That Google knows best, that AOSP based devices are the way to go and that having the latest version of Android instantly is desirable.

Felonious Monk • 8 hours ago
A big hearty amen to that.

 

[Aquila]

Middlefinger has a lot of misinformation there, hard to tell if they know anything other than now to complain and repeat things they heard. Either way, their nonsense isn't evidence of anything.

What are you getting at with this?

 

[neo905]

Well. My phone shut off tonight for the first time at 25%. I just installed 7.1.2 this week and never had this issue before that. I've had the phone for a year now. Not a happy camper.

 

[12321]

GOOGLE NEXUS 6P BATTERY EARLY SHUTOFF AND BOOTLOOPING – CLASS ACTION INVESTIGATION

I filled out the form at the first link below, and a few hours later I received a call from attorney Jessica L. Titler. Attorney Titler asked me to tell her about the issues I experienced with my Nexus 6P, and how Google and Huawei responded to my requests to get a satisfactory resolution. Attorney Titler then informed me that her law firm, Chimicles & Tikellis LLP, will be filing a class action lawsuit today before midnight or on Monday, naming Google and Huawei as defendants.

Any Nexus 6P owners who have experienced rapid battery discharge, random/early shutoff, or bootlooping, and have not received a satisfactory resolution from Google or Huawei are encouraged to fill out the form at this link:

https://chimicles.com/google-nexus-6p-battery-early-shutoff-bootlooping-class-action-investigation/

----------

Chimicles & Tikellis LLP is the same law firm that has filed a class action lawsuit against LG for how they responded to thousands of complaints regarding bootloop issues in certain LG devices:

https://chimicles.com/?s=LG

 

[12321]

Class Hits Google With Suit Over 'Defective' Nexus Phones

Law360, Dallas (April 17, 2017, 5:29 PM EDT) -- Google Inc. and Huawei Technologies USA Inc. were hit with a putative class action in Texas federal court Friday over an allegedly defective smartphone, the Nexus 6P, which the user claims suffers from premature battery drainage.

Plaintiff Alex Gorbatchev wants to represent a class of consumers who bought the Google Nexus 6P phones, which he says also suffer from a problem that sends the phone into a “death spiral” in which the phones suddenly switch off and then restart in what is referred to as an...

https://www.law360.com/texas/articles/913933/class-hits-google-with-suit-over-defective-nexus-phones

https://www.courthousenews.com/wp-content/uploads/2017/04/Bad-Cellphones.pdf

 

[pheatton]

I filled out the form yesterday, I have not tried to get a replacement yet but I do have the issue. Mine will also stop charging even though it's not fully charged sometimes.

UPDATE - Contacted Google Support again. The agent was very helpful and immediately worked on getting an out of warranty replacement sent to me. Let's hope this one doesn't have the issue....

 

[12321]

Middlefinger has a lot of misinformation there, hard to tell if they know anything other than now to complain and repeat things they heard. Either way, their nonsense isn't evidence of anything.

What are you getting at with this?

I never replied to your question but this seems like a pretty good time to do so. What am I getting at with this? Exactly what the subject of my thread reads. That Google took no responsibility with the issues that affected thousands of Nexus 6P owners. Google never acknowledged the issues and never worked on or issued a fix. Yeah, you would have lost that bet.

Google took no responsibility that their OS updates caused Nexus 6P devices to randomly power off. The only customers Google took care of were those who purchased a Nexus 6P from it's Google store. Customers who purchased their device elsewhere were ignored by Google, and left with a defective device with absolutely no replacement, no reimbursement, no nothing.

It appears that Google could now be facing yet another class action lawsuit over the issues of the Pixel 2, and Pixel 2 XL. Why? Because apparently thousands of customers (not a tiny percentage as Google defenders try to suggest) feel as I do - that Google takes no responsibility when their software results in defective devices, or hardware they put their name ships with all sorts of defects.

Samsung is a perfect example of a company who takes responsibility when they put out a defective product. They did a recall, and they made things right with their customers. The success they've had this year is a reflection of good business.

Google instead makes every excuse they can think of in order to convince people that their device is not defective - even going so far as to make a claim that the Pixel 2 XL screen burn-in that thousands owners have experienced within a couple of days use is consistent with other premium OLED displays. They then try to make themselves look like heroes by extending their one year waranty to two years. Sounds great, but it's but it's far from great:

https://www.cnet.com/news/google-pixel-2-xl-warranty-screen/

Once again, what am I getting with all this? I'm sharing my personal experience with how Google took no responsibility when their OS update caused my Nexus 6P to become defective, and how Google continues to take no responsibility when thousands of Pixel 2 XL devices have defective screens.

 

[Aquila]

I never replied to your question but this seems like a pretty good time to do so. What am I getting at with this? Exactly what the subject of my thread reads. That Google took no responsibility with the issues that affected thousands of Nexus 6P owners. Google never acknowledged the issues and never worked on or issued a fix. Yeah, you would have lost that bet.

Google took no responsibility that their OS updates caused Nexus 6P devices to randomly power off. The only customers Google took care of were those who purchased a Nexus 6P from it's Google store. Customers who purchased their device elsewhere were ignored by Google, and left with a defective device with absolutely no replacement, no reimbursement, no nothing.

It appears that Google could now be facing yet another class action lawsuit over the issues of the Pixel 2, and Pixel 2 XL. Why? Because apparently thousands of customers (not a tiny percentage as Google defenders try to suggest) feel as I do - that Google takes no responsibility when their software results in defective devices, or hardware they put their name ships with all sorts of defects.

Samsung is a perfect example of a company who takes responsibility when they put out a defective product. They did a recall, and they made things right with their customers. The success they've had this year is a reflection of good business.

Google instead makes every excuse they can think of in order to convince people that their device is not defective - even going so far as to make a claim that the Pixel 2 XL screen burn-in that thousands owners have experienced within a couple of days use is consistent with other premium OLED displays. They then try to make themselves look like heroes by extending their one year waranty to two years. Sounds great, but it's but it's far from great:

https://www.cnet.com/news/google-pixel-2-xl-warranty-screen/

Once again, what am I getting with all this? I'm sharing my personal experience with how Google took no responsibility when their OS update caused my Nexus 6P to become defective, and how Google continues to take no responsibility when thousands of Pixel 2 XL devices have defective screens.

I think you're missing the larger point that with the Nexus program Google is not the manufacturer. Google is the software partner producing a Huawei phone in the case of the 6p and they are limited in their ability to remedy warrantied defects to the terms that Huawei provides them with. The terms of the Nexus program were consistent in that they were always allowing Google to be the point of contact for warranty services on all Nexus devices that were sold directly by Google and that they were unable to provide that service for all devices that were not sold by Google. The Nexus 6p is a Huawei phone and not a Google phone. I get that you disagree with that but that's disagreeing with a fact which is not something that's actually logically coherent.

Now on to trying to complete that with the pixel line and the threatened class action lawsuit in the news... As of today 100% of people who bought the pixel 2 or pixel 2 XL are still within their return period and so the idea of a class action lawsuit is ridiculous because there's no way anyone could actually have suffered damages at this point. Anyone who is unsatisfied could simply return the device for a full refund.

The display issues you're describing are largely overhyped and they have nothing whatsoever in common with the battery issues that Samsung experienced. Samsung's devices were a danger to their customers and the idea to recall it was pre-empting a mandatory recall which would have been forced upon them with less satisfactory terms for Samsung. There is a huge difference between a defect that endangers customers and a display that some uneducated Tech bloggers don't like looking at.

Anyways while it's very clear that you really want to hold Google accountable for actions that their company was not allowed to take I think it would be smarter for you to actually pin the tail on Huawei because that's the manufacturer of the device who according to you fail to support their device... Although I'm not sure if that actually ever happened because much of the seems to have taken place after the warranty period expired. For Pixel devices Google is the manufacturer. For Nexus devices the OEM partner is the manufacturer. It's a pretty simple relationship and a pretty simple concept.

 

[12321]

I think you're missing the larger point that with the Nexus program Google is not the manufacturer. Google is the software partner producing a Huawei phone in the case of the 6p and they are limited in their ability to remedy warrantied defects to the terms that Huawei provides them with. The terms of the Nexus program were consistent in that they were always allowing Google to be the point of contact for warranty services on all Nexus devices that were sold directly by Google and that they were unable to provide that service for all devices that were not sold by Google. The Nexus 6p is a Huawei phone and not a Google phone. I get that you disagree with that but that's disagreeing with a fact which is not something that's actually logically coherent.

Now on to trying to complete that with the pixel line and the threatened class action lawsuit in the news... As of today 100% of people who bought the pixel 2 or pixel 2 XL are still within their return period and so the idea of a class action lawsuit is ridiculous because there's no way anyone could actually have suffered damages at this point. Anyone who is unsatisfied could simply return the device for a full refund.

The display issues you're describing are largely overhyped and they have nothing whatsoever in common with the battery issues that Samsung experienced. Samsung's devices were a danger to their customers and the idea to recall it was pre-empting a mandatory recall which would have been forced upon them with less satisfactory terms for Samsung. There is a huge difference between a defect that endangers customers and a display that some uneducated Tech bloggers don't like looking at.

Anyways while it's very clear that you really want to hold Google accountable for actions that their company was not allowed to take I think it would be smarter for you to actually pin the tail on Huawei because that's the manufacturer of the device who according to you fail to support their device... Although I'm not sure if that actually ever happened because much of the seems to have taken place after the warranty period expired. For Pixel devices Google is the manufacturer. For Nexus devices the OEM partner is the manufacturer. It's a pretty simple relationship and a pretty simple concept.

Google is not the manufacturer of the Pixel 2 devices. HTC is the manufacturer of the Pixel 2 and LG is the manufacturer of the Pixel 2 XL.

Regardless, these devices are not sold as the HTC Pixel 2, or the LG Pixel 2 XL. Just as the Nexus 6P is not sold as the Huawei Nexus 6P. The Google store refers to these devices as the Google Pixel 2, Google Pixel 2 XL, and Google Nexus 6P and sells theese devices directly to consumers.

The potential Pixel 2 class action lawsuit refers to Google being named as the defendant. Not the manufacturer. Just as Google is named in the current class action lawsuit regarding the Google Nexus 6P.

While there was potential risk of injury regarding the Samsung Note 7, the fact that the Pixel 2 XL poses no risk of injury does not excuse Google from taking responsibility for selling defective hardware.

The simple concept that you seem to be missing (or likely understand but try to confuse the issue as a distraction) is that Google put their name on products that they sell from their store calling them the Google Pixel 2, Google Pixel 2 XL, and Google Nexus 6P - yet take no responsibility when their software renders them defective, or their hardware ships defective.

When Google is once again named as defendants in the potential Pixel 2 class action lawsuit (as they are currently named as defendants in the Nexus 6P class action lawsuit), maybe you'll realize who is liable -
although I suspect you already do.

The simple fact is that Google should take responsibility for selling defective Google devices from the Google Store to Google customers.

Feel free to reply with further paragraphs stating your belief that there are no Pixel 2 / XL defects, on how the average person doesn't understand technology, and that Google is not at fault or liable for any software or hardware that causes Google devices to become defective.

Just as you believe that Google is still working on a fix for the Nexus 6P.

The way you continually defend Google and instead blame manufacturers, or imply that customers are technologically challenged while inferring that their is no screen defect reminds me of this scene:

https://youtu.be/pdFl__NlOpA

 

[Aquila]

Google is not the manufacturer of the Pixel 2 devices. HTC is the manufacturer of the Pixel 2 and LG is the manufacturer of the Pixel 2 XL.

Regardless, these devices are not sold as the HTC Pixel 2, or the LG Pixel 2 XL. Just as the Nexus 6P is not sold as the Huawei Nexus 6P. The Google store refers to these devices as the Google Pixel 2, Google Pixel 2 XL, and Google Nexus 6P and sells theese devices directly to consumers.

The potential Pixel 2 class action lawsuit refers to Google being named as the defendant. Not the manufacturer. Just as Google is named in the current class action lawsuit regarding the Google Nexus 6P.

While there was potential risk of injury regarding the Samsung Note 7, the fact that the Pixel 2 XL poses no risk of injury does not excuse Google from taking responsibility for selling defective hardware.

The simple concept that you seem to be missing (or likely understand but try to confuse the issue as a distraction) is that Google put their name on products that they sell from their store calling them the Google Pixel 2, Google Pixel 2 XL, and Google Nexus 6P - yet take no responsibility when their software renders them defective, or their hardware ships defective.

When Google is once again named as defendants in the potential Pixel 2 class action lawsuit (as they are currently named as defendants in the Nexus 6P class action lawsuit), maybe you'll realize who is liable -
although I suspect you already do.

The simple fact is that Google should take responsibility for selling defective Google devices from the Google Store to Google customers.

Feel free to reply with further paragraphs stating your belief that there are no Pixel 2 / XL defects, on how the average person doesn't understand technology, and that Google is not at fault or liable for any software or hardware that causes Google devices to become defective.

Just as you believe that Google is still working on a fix for the Nexus 6P.

The way you continually defend Google and instead blame manufacturers, or imply that customers are technologically challenged while inferring that their is no screen defect reminds me of this scene:

https://youtu.be/pdFl__NlOpA

HTC and LG are not the manufacturers they are the contracted factories where the devices are produced. In the pixel relationship the role of HTC and LG is the same of that as Foxconn to Apple. Foxconn is not the manufacturer, apple is. The relationship is identical and therefore HTC and LG have a roll of putting the devices together on behalf of Google who owns the devices Cradle to grave. This is different from the Nexus relationship in which Google was partnering with a manufacturer who would Supply Hardware to meet with Google software to create a joint device that was owned cradle-to-grave by the manufacturer. In your case that is Huawei. There was one exception to that relationship with the Nexus devices which was that if Google sold the device the manufacturer would allow Google to provide warranty support for the device. That part of the contract does not transfer ownership of the device what it does is allow Google to provide better customer service for its own store customers.

There are no excuses being made in anything I said, I'm not sure where you're getting that. I am not misunderstanding your position in fact I'm able to restate it quite clearly in a way that I think you would agree is what your position is. The issue is that you are deliberately misrepresenting the facts and misrepresenting what you believe my argument to be, which means that we have a disingenuous conversation.

If you modified your position from pretending that the existing relationship between Google and Huawei doesn't exist to saying that you don't like that relationship yet to acknowledge that it is the way things are, then you just be stating your opinion and not lying about what is actually the case. Nobody's going to say that you can't say you don't like the way the arrangement is. The only reason that we're having an argument at all is because in the face of facts about how the relationship works, you're putting your fingers in your ears and then just saying again that you don't care how the relationship is but Google should break the terms of their contract in order to support customers that were never theirs just because you want them to. And it is almost understandable that you would have emotionally think that they could do so but intellectually there's no defense for that argument. The terms of the deal are the terms of the deal and those terms are agreed upon by not only Google and Huawei but also by every single customer who used the Huawei device and agreed to the terms of the warranty for the device that they purchased. Those terms clearly spell out what is covered by the warranty and how to go about making a claim under that warranty protection. Have you read the warranty for my Huawei Nexus 6p? If so you perhaps noticed that at no point in the warranty process does it say that you can circumvent going through the warranty process by appealing to Google instead.

 

[Aquila]

Here's a much more simple way to look at. If you wanted to buy a Samsung TV you could go to Best Buy or to Costco and get the same TV for the same price. Both offer different return policies and both will be willing to sell you a extended warranty through whatever program they use. If you buy from Best Buy and decline the SquareTrade coverage, then any issues that you encounter that are warranty related you would handle by dealing with Samsung directly because Samsung is the manufacturer of that device. You would probably not go into Costco and demand that Costco honor the square trade policies that Best Buy offered, witch you declined, because in the relationship of you and Best Buy and Samsung Costco has nothing to do with it. In that case they just happened to be another retail location that also happens to sell the same thing.

The scenario above is the same situation as your issue. If you bought a Huawei phone from Huawei or Best Buy or from a carrier in Canada or anywhere that's not Google, then Google just happens to be a different place that sells the same phone you bought from someone else and they are Costco in the example. They have nothing whatsoever to do with the warranty of device that they didn't sell because their contract with the manufacturer says that they cannot get involved in that process. So with the example above Google is Costco Best Buy is whoever you happen to buy your 6p from and Samsung is Huawei. The relationships exist in the exact same way.

 

[12321]

Here's a much more simple way to look at. If you wanted to buy a Samsung TV you could go to Best Buy or to Costco and get the same TV for the same price. Both offer different return policies and both will be willing to sell you a extended warranty through whatever program they use. If you buy from Best Buy and decline the SquareTrade coverage, then any issues that you encounter that are warranty related you would handle by dealing with Samsung directly because Samsung is the manufacturer of that device. You would probably not go into Costco and demand that Costco honor the square trade policies that Best Buy offered, witch you declined, because in the relationship of you and Best Buy and Samsung Costco has nothing to do with it. In that case they just happened to be another retail location that also happens to sell the same thing.

The scenario above is the same situation as your issue. If you bought a Huawei phone from Huawei or Best Buy or from a carrier in Canada or anywhere that's not Google, then Google just happens to be a different place that sells the same phone you bought from someone else and they are Costco in the example. They have nothing whatsoever to do with the warranty of device that they didn't sell because their contract with the manufacturer says that they cannot get involved in that process. So with the example above Google is Costco Best Buy is whoever you happen to buy your 6p from and Samsung is Huawei. The relationships exist in the exact same way.

Google is not just a different place that sells the phone... it's Google's phone. It's the Google Nexus 6P.

For your example to be valid it would have to be Best Buy's TV or Costco's TV (e.g. Best Buy Model XYZ TV). It's not. It's a Samsung TV.

Further, I got this reply from you in my email, which differs from what you wrote above??

Dear 12321,

Aquila has quoted you!

-----------

HTC and LG are not the manufacturers they are the contracted factories where the devices are produced. In the pixel relationship the role of HTC and LG is the same of that as Foxconn to Apple. Foxconn is not the manufacturer, apple is. The relationship is identical and therefore HTC and LG have a roll of putting the devices together on behalf of Google who owns the devices Cradle to grave. This is different from the Nexus relationship in which Google was partnering with a manufacturer who would Supply Hardware to meet with Google software to create a joint device that was owned cradle-to-grave by the manufacturer. In your case that is Huawei. There was one exception to that relationship with the Nexus devices which was that if Google sold the device the manufacturer would allow Google to provide warranty support for the device. That part of the contract does not transfer ownership of the device what it does is allow Google to provide better customer service for its own store customers.

There are no excuses being made in anything I said, I'm not sure where you're getting that. I am not misunderstanding your position in fact I'm able to restate it quite clearly in a way that I think you would agree is what your position is. The issue is that you are deliberately misrepresenting the facts and misrepresenting what you believe my argument to be, which means that we have a disingenuous conversation.

If you modified your position from pretending that the existing relationship between Google and Huawei doesn't exist to saying that you don't like that relationship yet to acknowledge that it is the way things are, then you just be stating your opinion and not lying about what is actually the case. Nobody's going to say that you can't say you don't like the way the arrangement is. The only reason that we're having an argument at all is because in the face of facts about how the relationship works, you're putting your fingers in your ears and then just saying again that you don't care how the relationship is but Google should break the terms of their contract in order to support customers that were never theirs just because you want them to. And it is almost understandable that you would have emotionally think that they could do so but intellectually there's no defense for that argument. The terms of the deal are the terms of the deal and those terms are agreed upon by not only Google and Huawei but also by every single customer who used the Huawei device and agreed to the terms of the warranty for the device that they purchased. Those terms clearly spell out what is covered by the warranty and how to go about making a claim under that warranty protection. Have you read the warranty for my Huawei Nexus 6p? If so you perhaps noticed that at no point in the warranty process does it say that you can circumvent going through the warranty process by appealing to Google instead.
-----------

Once again...

https://youtu.be/pdFl__NlOpA

 

[Aquila]

Google is not just a different place that sells the phone... it's Google's phone. It's the Google Nexus 6P.

This is the part that is false. It isn't Google's phone, it is Huawei's phone, Google is the software partner for the Nexus program. If you look at the back of the phone, it says "Huawei" on it. Pixel phones say "G".

If you look at the listing specs:
Codename Angler
Developer Google, Huawei
Manufacturer Huawei
Series Google Nexus



The "Manufacturer" piece is the important part here. It says, "Huawei". If you google, "Nexus 6P" the first link is this: https://www.gsmarena.com/huawei_nexus_6p-7588.php it details the specs of the Huawei Nexus 6P. It says Huawei in the the link title. Shop for it on Amazon, https://www.amazon.com/Huawei-Nexus...ag=hawk-future-20&ascsubtag=UUacUvbUpU6052406 - it's a Huawei phone. Wikipedia backs this up as well, "Nexus 6P (codenamed Angler) is an Android smartphone developed and marketed by Google and manufactured by Huawei." Google marketed it, Huawei made it. The Android Central entry on the 6P https://www.androidcentral.com/nexus-6p begins with the sentence, "Announced on September 29, 2015, the Nexus 6P is a pure Android device from Huawei."

But I get how you could think that is all circumstantial evidence. So let's take it directly from the source: https://support.google.com/store/answer/6301411?hl=en


Nexus 6P warranty
This information applies to devices and accessories purchased in the United States.
Contact information
Manufacturer: Huawei Technologies Co. Ltd. ("Huawei")

If you didn’t buy your Nexus 6P on the Google Store, visit the Huawei website at consumer.huawei.com/us/support/. You may be covered by Huawei's limited manufacturer's warranty.

If you bought your Nexus 6P on the Google Store, contact us for information about refunds, exchanges, or repairs. Your satisfaction is important to us and we want to help.

If you bought your phone directly from Project Fi, call 1-844-Talk-2-Fi for information about refunds, exchanges, or repairs.

Warranty
Huawei provides a limited manufacturer's warranty for the Nexus 6P. To find out what is and isn’t covered by the warranty, refer to the warranty information in the Nexus 6P package or contact Huawei. This additional warranty does not affect your legal rights.

This says, in plain english, that the manufacturer is Huawei and that, "If you didn’t buy your Nexus 6P on the Google Store, visit the Huawei website at consumer.huawei.com/us/support/. You may be covered by Huawei's limited manufacturer's warranty." It also says that if you did buy it at the Google Store, that you may contact Google for support.

Also, if you wanted to read your warranty policy, here it is: Huawei - Support - Warranty Policy You may note the lack of the word "Google" anywhere in it.

So, now that we have that cleared up, can we stop saying false things?

 

[12321]

This is the part that is false. It isn't Google's phone, it is Huawei's phone, Google is the software partner for the Nexus program. If you look at the back of the phone, it says "Huawei" on it. Pixel phones say "G".

https://upload.wikimedia.org/wikipedia/commons/6/6b/Nexus_6P.png
If you look at the listing specs:
Codename Angler
Developer Google, Huawei
Manufacturer Huawei
Series Google Nexus



The "Manufacturer" piece is the important part here. It says, "Huawei". If you google, "Nexus 6P" the first link is this: https://www.gsmarena.com/huawei_nexus_6p-7588.php it details the specs of the Huawei Nexus 6P. It says Huawei in the the link title. Shop for it on Amazon, https://www.amazon.com/Huawei-Nexus...ag=hawk-future-20&ascsubtag=UUacUvbUpU6052432 - it's a Huawei phone. Wikipedia backs this up as well, "Nexus 6P (codenamed Angler) is an Android smartphone developed and marketed by Google and manufactured by Huawei." Google marketed it, Huawei made it. The Android Central entry on the 6P https://www.androidcentral.com/nexus-6p begins with the sentence, "Announced on September 29, 2015, the Nexus 6P is a pure Android device from Huawei."

But I get how you could think that is all circumstantial evidence. So let's take it directly from the source: https://support.google.com/store/answer/6301411?hl=en


Nexus 6P warranty
This information applies to devices and accessories purchased in the United States.
Contact information
Manufacturer: Huawei Technologies Co. Ltd. ("Huawei")

If you didn’t buy your Nexus 6P on the Google Store, visit the Huawei website at consumer.huawei.com/us/support/. You may be covered by Huawei's limited manufacturer's warranty.

If you bought your Nexus 6P on the Google Store, contact us for information about refunds, exchanges, or repairs. Your satisfaction is important to us and we want to help.

If you bought your phone directly from Project Fi, call 1-844-Talk-2-Fi for information about refunds, exchanges, or repairs.

Warranty
Huawei provides a limited manufacturer's warranty for the Nexus 6P. To find out what is and isn’t covered by the warranty, refer to the warranty information in the Nexus 6P package or contact Huawei. This additional warranty does not affect your legal rights.

This says, in plain english, that the manufacturer is Huawei and that, "If you didn’t buy your Nexus 6P on the Google Store, visit the Huawei website at consumer.huawei.com/us/support/. You may be covered by Huawei's limited manufacturer's warranty." It also says that if you did buy it at the Google Store, that you may contact Google for support.

Also, if you wanted to read your warranty policy, here it is: Huawei - Support - Warranty Policy You may note the lack of the word "Google" anywhere in it.

So, now that we have that cleared up, can we stop saying false things?

https://chimicles.com/google-nexus-6p-battery-early-shutoff-bootlooping-class-action-investigation/

https://chimicles.com/ct-files-firs...tloop-defects-certain-google-nexus-6p-phones/

What was that you were saying about me saying false things?

https://youtu.be/pdFl__NlOpA

 

[Almeuit]

https://chimicles.com/google-nexus-6p-battery-early-shutoff-bootlooping-class-action-investigation/

https://chimicles.com/ct-files-firs...tloop-defects-certain-google-nexus-6p-phones/

What was that you were saying about me saying false things?

https://youtu.be/pdFl__NlOpA

Just because a news article put "Google Nexus 6P" doesn't make it correct. It is very well known that Huawei made the phone -- and it even says so on the back. Google supports the phone but definitely didn't make it.

 

[Aquila]

Simple logic: If Google didn't sell the Nexus phone, they are prohibited by contract from providing warranty services. Therefore, any and all Nexus phones sold by any entity other than Google are ineligible to be warrantied by Google. Therefore, it is unreasonable to be upset when they do not provide said services, because it is plainly stated by both Google and Huawei that Huawei provides warranty services, with the exception of if Google sold the device, in which case it is plainly stated that in that case they will provide warranty services.

This is DIFFERENT from the Pixel program, for which Google does provide ALL warranty service, because it is THEIR phone. Here is the Pixel warranty (1st gen): https://support.google.com/store/answer/7169154?hl=en&ref_topic=7168941 This includes phrases like, "This Limited Warranty is given by Google Inc., a Delaware corporation whose principal place of business is at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States." and "Google warrants that a new Phone (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date of original retail purchase in its original packaging by you." These are statements you make when you are providing a warranty.

The big difference between this one and what was quoted, verbatim, above for the Nexus 6P is that this is a Warranty that explicitly says the warranty is provided by Google, whereas for the Nexus 6P it specifically states that Huawei provides warranty UNLESS you bought it from the Google Store. "If you didn’t buy your Nexus 6P on the Google Store, visit the Huawei website at consumer.huawei.com/us/support/. You may be covered by Huawei's limited manufacturer's warranty." That's the statement you make when you are NOT providing warranty, except for in a specific set of circumstances.

Everyone can see how those types of statements are different. So the reason they're different? It's the second and last sentence of this post. "If Google didn't sell the Nexus phone, they are prohibited by contract from providing warranty services".

 

[PGrey]

+AC Gonfaloniere, I'm with your 100% on the whole manufacturer/OEM thing (I've worked in the OEM/IHV space for a long time).
That said, it's getting a bit "weird" with the 6P right now. Google "appears" to not be servicing the devices at the previous level (pre-Pixel, mostly), and certainly Huawei isn't about to insert themselves to fix things (s/w-wise).
My camera refuses to focus about 75% of the time anymore, and I'm unable to disable "Ok Google", the second of which is undoubtedly a s/w issue (really prevalent across more devices).
Accordingly, if you call your s/w support people about either (Google), they re-direct to Huawei. Huawei support says "those are Google s/w issues that we (purportedly) know about", you need to talk to them about it.

So then where are you, exactly?

 

[12321]

Just because a news article put "Google Nexus 6P" doesn't make it correct. It is very well known that Huawei made the phone -- and it even says so on the back. Google supports the phone but definitely didn't make it.

I replied to this quote earlier but I don't see my reply so here is my reply once again...

News article? LOL try clicking the links...

No one's arguing who manufactured the phone.

I'll await your next post where you school everyone as to why a law firm wrongly named Google and wrongly named the device the Google Nexus 6P in their class action lawsuit.

 

[Almeuit]

No one's arguing who manufactured the phone.

Ah well .. then good. That is all I was saying. Glad we can agree .

 

[12321]

Simple logic: If Google didn't sell the Nexus phone, they are prohibited by contract from providing warranty services. Therefore, any and all Nexus phones sold by any entity other than Google are ineligible to be warrantied by Google. Therefore, it is unreasonable to be upset when they do not provide said services, because it is plainly stated by both Google and Huawei that Huawei provides warranty services, with the exception of if Google sold the device, in which case it is plainly stated that in that case they will provide warranty services.

This is DIFFERENT from the Pixel program, for which Google does provide ALL warranty service, because it is THEIR phone. Here is the Pixel warranty (1st gen): https://support.google.com/store/answer/7169154?hl=en&ref_topic=7168941 This includes phrases like, "This Limited Warranty is given by Google Inc., a Delaware corporation whose principal place of business is at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States." and "Google warrants that a new Phone (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date of original retail purchase in its original packaging by you." These are statements you make when you are providing a warranty.

The big difference between this one and what was quoted, verbatim, above for the Nexus 6P is that this is a Warranty that explicitly says the warranty is provided by Google, whereas for the Nexus 6P it specifically states that Huawei provides warranty UNLESS you bought it from the Google Store. "If you didn’t buy your Nexus 6P on the Google Store, visit the Huawei website at consumer.huawei.com/us/support/. You may be covered by Huawei's limited manufacturer's warranty." That's the statement you make when you are NOT providing warranty, except for in a specific set of circumstances.

Everyone can see how those types of statements are different. So the reason they're different? It's the second and last sentence of this post. "If Google didn't sell the Nexus phone, they are prohibited by contract from providing warranty services".

Not being a lawyer, I don't know whether or not what you are say has any merit or would hold up in a court of law. I do find it interesting however that a law firm is filing a class action lawsuit against Google in spite of everything you said.

Also consider the fact that Google themselves could have caused the issue. Many including myself feel that their software update is exactly what caused it. Therefore they are liable to repair or replace the device.

Let's forget legalities for one second. How about this angle: So many people experienced issues with their Nexus 6P device. Most who went through Huawei got nowhere. Google was surely aware of this. I'm sure they still are. Since Google's manufacturer / partner chose not to honor their warranty with so many customers, and using your example that Google cannot warranty devices they didn't sell, wouldn't Google want to do the right thing by their customers who were screwed over by their partner and replace those defective devices? Not repair, but replaced. Surely they can replace a device should they choose to. Nothing prevents them from sending it out a device which they call the Google Nexus 6P.

Yes they choose not to. That's a pretty strong message to send regarding how they feel about their customers.