Got my s6 active wet

[sspryte1]

I got my s6 active wet. It has been sitting in a bag of rice for a day. It acts like it is trying to come on but there is nothing on the screen. The blue led is flashing and I keep hearing music from it but the screen is dead. I tried shutting it off but since the screen is black I have no idea if it is off or on. Can anyone help?!?!? It is my husbands phone and he never backed anything up and has all his videos and photos for a year on it.
Help!!!
Michelle

 

[cajun456]

To force reboot your*device, press and hold theVolume*down*and*Power/Lock*keys on the device for 10-20 seconds. This performs a simulated battery disconnect.

 

[Phoneguy108]

Sorry to hear.
A lot of Actives act up after getting submerged in water but eventually come around.
Keep us posted

 

[sspryte1]

I was able to turn it off. It came back on but the screen is dead. I hooked it up the my laptop and was able to at least save the pics off it. He wants the contacts but I can not see those. The screen stays black. I can hear when it makes noises and tunes play on it. But other than that it is no joy! Hahaha
Michelle

 

[cajun456]

The contacts should be synced with the his Google account. He can log into his Gmail account online to check them. Other than that, you can install Samsung Smart Switch on a PC and backup the phone to restore onto a new or replacement phone.

 

[sspryte1]

Yeah, if he had EVER set up his google account! I have told him many times over the years back up back up! No, he does not listen to me....a computer tech! Hahaha oh well.

 

[Phoneguy108]

Dang. Sorry to hear

 

[jake14mw]

Since it's water resistant, what did he do to get it so wet to ruin it?

 

[lafountain]

Yeah, if he had EVER set up his google account! I have told him many times over the years back up back up! No, he does not listen to me....a computer tech! Hahaha oh well.

In order to access the Play Store, the phone has to have had a google account on it, so if the Play Store is used, then he can log onto GMAIL still and check to see if his contacts are there.

 

[cajun456]

Since it's water resistant, what did he do to get it so wet to ruin it?

I wondered this also. Unless the SIM tray was open or it is cracked somewhere, it should've been OK just getting wet.

 

[Hurtzher]

Quick story. My son was playing on my GS6A. He managed to drop it in a crock pot FULL of BBQ sauce! I quickly rinsed it off in warm water and then took a hair dryer to the usb port on the bottom. The phone was just fine....but for some reason I had to get a new SIM card after that, LOL!

 

[Law2138]

Quick story. My son was playing on my GS6A. He managed to drop it in a crock pot FULL of BBQ sauce! I quickly rinsed it off in warm water and then took a hair dryer to the usb port on the bottom. The phone was just fine....but for some reason I had to get a new SIM card after that, LOL!

BBQ sauce is a SIM card killer...