GPS will not lock at all

[AC Question]

I recently bought a Samsung note 4 phone after I broke my previous one. GPS does not lock on it, continually searches and the faint circle will follow my location but the GPS does not lock. I tried two different GPS apps (Waze and Google Maps) both failed. My phone is not rooted.

 

[the tall guy]

Hi, is your cell signal fine when you are running those apps? have you spoken to the seller of the Note 4 encase they have sold you a lemon?