GS7 bootloop issue - problem fixed

[Raul Huber]

Hi. I had my GS7 for a while and started to get a lot of bootloops and restarts to the point when I had to hard reset the phone. Decided to send it to warranty service. Got it back with software reinstalled. Started to get same issues.

I decided to keep a log of the restarts and bootloops. Identified Facebook as the app to cause the crash.

I have used the pre-installed link of Facebook, so I saw no issue at the time.

After the log, I've uninstalled the app and reinstalled it from Google Play.

Everything was fine afterwards. Samsung needs to look into this, really.

(The title should say GS7 bootloop issue - got autocorrected, dunno how to edit the title)

 

[B. Diddy]

Thanks for the tip! I corrected the thread title for you.

I had asked this in another thread--when you tap the preinstalled link to install Facebook, where does it install from? The Galaxy Apps Store?

 

[Raul Huber]

Dunno really. Samsung should know.