- Nov 21, 2012
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OK... back when my wife had her S7, she kept running into a situation where she'd take some pictures, but some of them would not get saved. She'd take 10, only 8 files would exist. I fussed with this for a while and ended up doing a full factory reset... which helped things, I think, at least until I traded in the phone. Near as I can tell, something in the file system got screwed up.
Now she's been on an S7 Edge since last November, and everything's been running smooth... until yesterday. She took some pictures earlier in the day and when she went back and looked at them, they weren't anywhere on the phone (or on Photos). I saw it happen... she took two pictures and again, no files existed.

Has anyone run into this on theirs? I need to find a good resolution on this because, of course, as I apparently work for Samsung, Google, Microsoft, Apple, Tivo, Facebook and countless other companies that provide services that my wife uses... because it losing photos is somehow my fault.
Now she's been on an S7 Edge since last November, and everything's been running smooth... until yesterday. She took some pictures earlier in the day and when she went back and looked at them, they weren't anywhere on the phone (or on Photos). I saw it happen... she took two pictures and again, no files existed.

Has anyone run into this on theirs? I need to find a good resolution on this because, of course, as I apparently work for Samsung, Google, Microsoft, Apple, Tivo, Facebook and countless other companies that provide services that my wife uses... because it losing photos is somehow my fault.