Has Anyone Sent in their Frontier for Service?

[richv77]

I have been having battery drain issues on my Gear S3 and Samsung Support just gave me a service number so I can send in my watch. Oddly, the watch is acting normal today - so far.

The support person said the turnaround time is 9 to 11 days. I did a Factory reset twice in the last week which I thought would fix any software issues. I purchased the watch last March, so my 1 year Warranty will expire soon.

Does anyone here have their watch connected to a Pixel 2?

Thanks for your comments.

-Rich

 

[Ca_lvn]

My watch was connected to a pixel 2 but the phone won't allow you to use the watch as a phone without creating issues on the phone loosing sound during calls.
My experience with extreme battery drain were fixed with a reset ,there is actually a update out after tizen 3 to correct this be sure to go into the gear app manually and check for software updates my watch is about a year old now not sure of the exact date .
I wouldn't let your warranty expire without sending the watch in but if you can try to check for update first. Or just monitor watch to see how it's performing now.
Good luck

 

[richv77]

My watch was connected to a pixel 2 but the phone won't allow you to use the watch as a phone without creating issues on the phone loosing sound during calls.
My experience with extreme battery drain were fixed with a reset ,there is actually a update out after tizen 3 to correct this be sure to go into the gear app manually and check for software updates my watch is about a year old now not sure of the exact date .
I wouldn't let your warranty expire without sending the watch in but if you can try to check for update first. Or just monitor watch to see how it's performing now.
Good luck

Yes, that's why I stopped using the Pixel 2 for taking calls. When I purchased the Gear S3 I was using a Samsung S8 and phone calls (make or take) worked great. I did check for Updates using the Gear app on my phone but I am running the latest software.

Thanks.

-Rich

 

[nobrakes]

I have been having battery drain issues on my Gear S3 and Samsung Support just gave me a service number so I can send in my watch. Oddly, the watch is acting normal today - so far.

The support person said the turnaround time is 9 to 11 days. I did a Factory reset twice in the last week which I thought would fix any software issues. I purchased the watch last March, so my 1 year Warranty will expire soon.

Does anyone here have their watch connected to a Pixel 2?

Thanks for your comments.

-Rich

I had battery drain so I flashed a tizen 2 rom but it messed up my watch. I sent it to Samsung under warranty and got the watch back in a week. It has tizen 3 on it but the battery is back to normal. It lasts like it did when I first bought the watch a year ago. All is good

 

[bandofbrothers2112]

Hi.

Your manufacturing warranty will be 24 months.

If this was my situation i would consider approaching a Samsung Experience Store or Samsung Service Centre location who can run a diagnostic on the watch and the turn around time this way may be shorter.

Apprecaite if you do not have one local.

 

[jgreg02]

I have sent my S3 in twice. turn around was fast. got it back in less than a week both times.