- Jun 9, 2010
- 615
- 20
- 0
I officially hate VZW. I bought my wife D2. Had it for 30 days. The screen developed a line up and down on the right side. Waited 50 minutes for a lazy tech to wait on me. I was expecting them to replace the phone or screen. They say there is a crack under the screen, and the warranty won't cover it. Ridiculous. How does a phone less than 30 days old get a "tiny" crack? My wife barely uses it! Sits on a counter half the day. Their solution? Buy the insurance since 30 days isn't up and make a claim that will still cost me $90 for something they should replace that is defective. no way a screen gets a "tiny" crack under the screen with that little use.