Have you now sworn off pre-orders?

[LegalAmerican]

Pre-orders allow consumers to guarantee immediate shipment on release, manufacturers can gauge how much demand there will be and thus the size of initial production runs, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to increase sales further."

Seems as though I am not the only one to assume pre-order means priority in terms of the day in which it will SHOULD be received

You've confused "shipment on RELEASE"

with "RECEIVED"

 

[Eduardo Calderon1]

The problem with your claim is that if that truly was the whole point of a pre-order, what about people who "pre-ordered" yesterday? How can they logistically have the phone on release day today?

Like I mentioned, I understand that its unreasonable for companies to meet that expectation. Although that is what would be ideal, its expected that the later you order, you risk your order being delayed as I just mentioned, especially for a popular product. But that does not excuse their poor management or preorders that took place on 8/24. there is absolutely no excuse to ship out orders placed in September BEFORE those placed on the day pre-orders went live. THAT'S THE WHOLE POINT. if you are among the first people to order YOU SHOULD be guaranteed to receive the product before those who place the order a week later, and hopefully by the day that the product become available on shelves. With the exception of items that are delayed due to environmental reason or the like. But that is not what happened.

 

[Eduardo Calderon1]

You've confused "shipment on RELEASE"

with "RECEIVED"

Absolutely not, The shipments have been delayed. Heck if all shipments for those who ordered on 8/24 are made today, then bravo Samsung. You've done well, but we just received an email stating that won't be the case. Items won't be shipped until next week. and you are missing the overall picture in how Samsung has failed to honor it's customers. You can sit here and argue with me all day on why I'm not guaranteed delivery by today because I pre-ordered on sept 6 and I wouldn't argue much against it. But, the main reason why people pre-order, especially on the first day pre-orders went live was to be one of the first to receive the product. EVEN SAMSUNG PROMISED THIS. In their email to the Note 7 owners they clearly stated prior Note 7 owners were to be given priority. I didn't hold them to their word, but its seems many other customers did and that show they have managed to upset so many and what has resulted in various cancelled orders.

 

[LegalAmerican]

Like I mentioned, I understand that its unreasonable for companies to meet that expectation. Although that is what would be ideal, its expected that the later you order, you risk your order being delayed as I just mentioned, especially for a popular product. But that does not excuse their poor management or preorders that took place on 8/24. there is absolutely no excuse to ship out orders placed in September BEFORE those placed on the day pre-orders went live. THAT'S THE WHOLE POINT. if you are among the first people to order YOU SHOULD be guaranteed to receive the product before those who place the order a week later, and hopefully by the day that the product become available on shelves. With the exception of items that are delayed due to environmental reason or the like. But that is not what happened.

I agree with you that as a customer, you hope that it plays out this way. Especially because it is for so many others around you, so you tend to want that for yourself. I'd be annoyed as well if I was in your situation. But we can't change the definition of a pre-order just because ours didn't pan out the way we wanted it to. Like you said, it's unreasonable for companies to meet that expectation when they're pre-ordered the day before launch, therefore, NO company will define their pre-order as a guarantee on release day, because there would be no possible way for them to meet that guarantee for those who pre-order late but still expect it on launch.

It makes no sense for any company to do this. It does make sense for them to say that a pre-order is just a reservation of the product. For example: I'm not a gamer, but I wanted the Nintendo Classic mini console. I never had a chance to pre-order, and they were never on shelves anywhere near me so I never got one. Had I got my order in, I'd know that I was getting one eventually. Not that I was getting one on a specific day.

 

[Aquila]

Seems as though I am not the only one to assume pre-order means priority in terms of the day in which it will SHOULD be received (AGAIN especially for those who ordered within the first couple of days). If that was not the case, there would be no point to pre order. We could just go to the store today and buy it?

Pre-order is simply reserving a copy of a product that may be difficult to get due to popularity. It doesn't mean you'll get it first. Sometimes it works that way, but not always. It's still based on when they have the device available to ship and when they actually do so. Yes, of course if you find one in stock you could go purchase it. But in many areas, as an example Best Buy, they may only receive 4 phones the first day and 3 of those might already be reserved for people who pre-ordered. The next day they might receive 10 phones and all 10 are ALSO reserved by people who pre-ordered. Just an example, but the pre-order part of the equation is simply not taking as much of a risk on whether or not you'll receive a product and doesn't not imply anything about when you will receive it, other than the estimated ship date that is quoted when you purchase the product.

 

[Aquila]

THAT'S THE WHOLE POINT

But that's not the whole point. As we're trying to explain, that actually has nothing to do with the point. That's what some people assume, but that assumption is incorrect.

 

[eshropshire]

I had a great pre-order experience with Best Buy. I have had my phone since September 6th and received a great discount.

I had always said I would pre-order a phone, but after my Best Buy Note 8 experience I may pre-order in the future.

 

[Aquila]

I agree with you that as a customer, you hope that it plays out this way. Especially because it is for so many others around you, so you tend to want that for yourself. I'd be annoyed as well if I was in your situation. But we can't change the definition of a pre-order just because ours didn't pan out the way we wanted it to. Like you said, it's unreasonable for companies to meet that expectation when they're pre-ordered the day before launch, therefore, NO company will define their pre-order as a guarantee on release day, because there would be no possible way for them to meet that guarantee for those who pre-order late but still expect it on launch.

It makes no sense for any company to do this. It does make sense for them to say that a pre-order is just a reservation of the product. For example: I'm not a gamer, but I wanted the Nintendo Classic mini console. I never had a chance to pre-order, and they were never on shelves anywhere near me so I never got one. Had I got my order in, I'd know that I was getting one eventually. Not that I was getting one on a specific day.

Hope is the operative word. Samsung did not guarantee any delivery dates to anyone. A pre-order is not a TIME concept, but a RESERVE concept. You get it, just pointing out that what consumers think and what is real don't always line up.

 

[Eduardo Calderon1]

I agree with you that as a customer, you hope that it plays out this way. Especially because it is for so many others around you, so you tend to want that for yourself. I'd be annoyed as well if I was in your situation. But we can't change the definition of a pre-order just because ours didn't pan out the way we wanted it to. Like you said, it's unreasonable for companies to meet that expectation when they're pre-ordered the day before launch, therefore, NO company will define their pre-order as a guarantee on release day, because there would be no possible way for them to meet that guarantee for those who pre-order late but still expect it on launch.

It makes no sense for any company to do this. It does make sense for them to say that a pre-order is just a reservation of the product. For example: I'm not a gamer, but I wanted the Nintendo Classic mini console. I never had a chance to pre-order, and they were never on shelves anywhere near me so I never got one. Had I got my order in, I'd know that I was getting one eventually. Not that I was getting one on a specific day.

I'm not upset at all, I do not mind waiting for mine, My preorder was made quite late and their promotion was far too good pass up. My point is that Samsung didn't honor what it promised its customers would receive by pre-ordering. They stated note 7 customers would be given priority. FALSE. they stated pre-orders would be fulfilled in the order they were received. FALSE. According to them, and in an ideal situation, in which a company meets its pre-order demands then yes, all pre orders would at least be shipped out on release day. Although Samsung had the phones in stock it didn't prioritize as they stated they would. Which was the MAIN REASON so many previous Note 7 buyers opted to buy from them. Otherwise, I find it hard to believe they wouldn't have opted to purchase from their carrier (unless they really wanted the unlocked version). Again, they hooked many in promising first dibs on the item if we pre-ordered, AND the $400+ discount and then failed to meet that.

 

[crackercraig]

If when the preorders were placed we were given realistic ship dates this wouldn't even be a conversation. When placing a preorder whether it be on 8/24 or 9/7 like I did, we were all given ship dates in our order confirmation. This is what set the expectation for me. I realized that I'd probably already have my phone if I ordered on 8/24 but I didn't so I can't be pissed about that. But what I can be pissed at is that Samsung set the expectation that my phone would ship today 9/15 when they sent my order confirmation. They are the ones responsible for so many people being pissed off.
In fact while placing my order I originally wanted an unlocked unit but they said ship date would be 10/1. When I changed it to the AT&T version my ship date changed to 9/15. They never even had the decency to offer me any updates on my order. The order page still says preorder. It should say shipped or at the very least preparing to ship. If it doesn't ship for another 2 weeks I'll be even more pissed because at that point I could have just often the unlocked version like I originally wanted.
This **** show would never happen with Apple. Just sayin.

 

[Eduardo Calderon1]

Hope is the operative word. Samsung did not guarantee any delivery dates to anyone. A pre-order is not a TIME concept, but a RESERVE concept. You get it, just pointing out that what consumers think and what is real don't always line up.

let me explain this in layman terms. Pre-orders for this particular product were in fact promoted to be a TIME concept not only a RESERVE concept. ESPECIALLY when told directly by them that ORDERS WOULD BE FULLFILLED in the order they were received. I understand what you are saying and for any other item. cool, but don't PROMOTE something say that all who ordered on the first day and were note 7 owners would "be the first" and have "priority shipping" and then fail to meet that promise.

 

[Almeuit]

let me explain this in layman terms. Pre-orders for this particular product were in fact promoted to be a TIME concept not only a RESERVE concept. ESPECIALLY when told directly by them that ORDERS WOULD BE FULLFILLED in the order they were received. I understand what you are saying and for any other item. cool, but don't PROMOTE something say that all who ordered on the first day and were note 7 owners would "be the first" and have "priority shipping" and then fail to meet that promise.View attachment 268457

Yeah they said that ... Then see the * next to it where it says "Terms apply"? I guarantee down in those terms they say they don't guarantee anything. There is a reason they pay lawyers .

 

[Eduardo Calderon1]

Yeah they said that ... Then see the * next to it where it says "Terms apply"? I guarantee down in those terms they say they don't guarantee anything. There is a reason they pay lawyers .

terms apply are about the trade-in

 

[Almeuit]

terms apply are about the trade-in

I guarantee if you go through the whole thing there is something there about it. Just like people who say things like "The carrier said I have fully unlimited data! No throttle!" and then I say "Did you read the terms?" and they didn't.. so they miss the parts they say "lol jk you don't have true unlimited".

 

[Eduardo Calderon1]

I guarantee if you go through the whole thing there is something there about it. Just like people who say things like "The carrier said I have fully unlimited data! No throttle!" and then I say "Did you read the terms?" and they didn't.. so they miss the parts they say "lol jk you don't have true unlimited".

I used Ctrl + F to find anything related to the shipment or arrival and nothing came up the vast majority is about you abusing the promotion for resale or about the trade-in.

 

[Eduardo Calderon1]

in fact, this is what they are called, "SAMSUNG TRADE-IN PROGRAM TERMS
These Samsung Trade-In Program Terms (“Terms”) are an agreement between you and Samsung Electronics America, Inc. (“Samsung”). By participating in the Trade-In Program, you accept these Terms."

absolutely nothing on the shipment not being prioritized. The language is very vague and I can see how they can find loopholes, but we can all see what they at least falsely promised.

 

[Eduardo Calderon1]

On the upside, it seems most, except those who ordered unlocked versions, were offered an apology for the misinformation and inaccurate information Samsung shared with us and all ordered are finally changing from pre-order to confirmed as many customers, begin to be charged.

 

[Almeuit]

I used Ctrl + F to find anything related to the shipment or arrival and nothing came up the vast majority is about you abusing the promotion for resale or about the trade-in.

I meant the terms on Samsung.com for buying from them. Such as I found on their FAQ for many places.

5. Delivery timescales in relation to pre-order items are estimated and may be subject to change as a result of manufacturing delays. Any delay to your delivery of pre-ordered products will be communicated to you in advance.

That is what I am talking about. No company is ever going to guarantee you a date on a pre-order because if they fail (for any reason) they owe you in some form or fashion. What you pointed out earlier was a simple advertisement -- businesses do that all the time. Once you get into the terms and check before just believing that is where you see the actual truth.

 

[Eduardo Calderon1]

I meant the terms on Samsung.com for buying from them. Such as I found on their FAQ for many places.



That is what I am talking about. No company is ever going to guarantee you a date on a pre-order because if they fail (for any reason) they owe you in some form or fashion. What you pointed out earlier was a simple advertisement -- businesses do that all the time. Once you get into the terms and check before just believing that is where you see the actual truth.

Oh sure, the language they used was so loose they could get out of it even without those terms, which is why I didn't hold them to it. Although, it seems so many others did and that's what has been causing so many to feel deceived. Although one could argue that they failed to communicate with the customers on a timely manner, since most stated "will be delivered by September 14th" and so many reps insisted this was the case up untill it hit 12:00 AM on the 14th. They did it a day after ETA but, at least they did do it on the day the product was release.

 

[Aquila]

let me explain this in layman terms. Pre-orders for this particular product were in fact promoted to be a TIME concept not only a RESERVE concept. ESPECIALLY when told directly by them that ORDERS WOULD BE FULLFILLED in the order they were received. I understand what you are saying and for any other item. cool, but don't PROMOTE something say that all who ordered on the first day and were note 7 owners would "be the first" and have "priority shipping" and then fail to meet that promise.View attachment 268457

Free priority shipping means that they're not charging for shipping priority with FedEx or whatever service they choose to use. It doesn't mean prioritized over other orders. I see how you're reading it, but they mean that the shipping is free. They should have said amongst the first rather than the first. That'd clean up the misreading.