Hello i have been having trouble installing this app from google play store

[Tech user 88]

was trying to install an app on my android phones both phones are running on oreo and the requriemnets to install this app in android 5.0 and the Api level has to be 21 i have an api level of 27 on both of my phones why cant i install this app? heres the photo and heres the other photo why cant i install this on my phone? and heres one more photo of the api level

 

[mustang7757]

Which phone ?
Does it atempt to download then stops?

 

[Tech user 88]

i have tried it on my lG rebel 4 LTE that is running android 8.0 oreo i have tested the api and have a 27

Yes it says it says my device is not compatiable with this version i dont see how though it is for android 5.0 and up
the api level of the phone is 27

 

[mustang7757]

Yes it says it says my device is not compatiable with this version i dont see how though it is for android 5.0 and up
the api level of the phone is 27

Maybe due to region?

 

[Tech user 88]

no i checked my device and it is not due to region it says your device is not compatiable with this app version

 

[mustang7757]

no i checked my device and it is not due to region it says your device is not compatiable with this app version

Maybe contact the developer of the app

 

[Tech user 88]

i tried to contact the devloper through email i got no replay

i tried the old version it installed i have that version but i would like to get this app compatiable with my phone so i can update it

 

[mustang7757]

i tried the old version it installed i have that version but i would like to get this app compatiable with my phone so i can update it

I'm not sure other then try sending emails out until they respond

 

[mustang7757]

Try their website also

 

[Tech user 88]

is there an easy way to get them to respond?

 

[mustang7757]

is there an easy way to get them to respond?

Not really

 

[Tech user 88]

i dont think they will respond i sent them an email 2days ago about this problem

 

[mustang7757]

i dont think they will respond i sent them an email 2days ago about this problem

Take into account everthing happening in the world so who knows their situation

 

[Tech user 88]

i found the website

 

[mustang7757]

i found the website View attachment 320105

Ok try get see if u can get in contact

 

[Tech user 88]

i dont have a data plan so i cant call them

 

[B. Diddy]

There can be various reasons why an app isn't available for a specific device -- it might be something to do with the hardware, software, or region, as previously mentioned. The Android version and API levels aren't all that's necessary. Unfortunately, there's usually no way for any of us to know for sure why this is the case. Only the developer (and possibly those who supervise the Play Store) could tell you.

One thing to consider -- if you're using a VPN, try turning that off and see if you can install then.

 

[Tech user 88]

iam not using a vpn

heres what i found on the support page website

 

[B. Diddy]

Ah, poor kid.:'( I think you'll just have to wait a little longer, sorry.

 

[Tech user 88]

i wonder how long

maybe when they come back they will update this to support my android device