HELP! How do I stop error message popup?

rikskie

Active member
Sep 29, 2016
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I need help badly!!!!! I got the replacement phone for the note 7 yesterday and had to go home and finish transferring files. Plugged the phone at around 8:30pm with 8% battery life, went to sleep at 2am with battery life at 24% (it was plugged the whole night). When i woke up, it was barely 75%. And there's the update, i can't get rid of the message that keeps popping up....unfortunately, ims service has stopped. Tried wiping cache twice, just did a factory reset but its stl there. Any help would be appreciated.
 
Re: HELP!!!!!

Plugged into an outlet. Was charging the whole time but battery percentage is very slow
 
Re: HELP!!!!!

I'm using the cord that came with the unit and i'm also charging here at the ofc. it's a very big difference from the original note 7 that i've had, that one charges really fast.
 
Re: HELP!!!!!

also, anyone having problems with the latest update? like "unfortunately, IMS service has stopped" keeps popping up every 5 sec. i did the factory reset but it's stl there and you can't do anything until you press the ok button for it.
 
Re: HELP!!!!!

Doesn't sound right. You should take it back to the store. Also verify that the IMEI is actually from the replacement batch. I didn't have any issue like this
 
Re: HELP!!!!!

I'm using the cord that came with the unit and i'm also charging here at the ofc. it's a very big difference from the original note 7 that i've had, that one charges really fast.

Sorry, just one more question. you are using the samsung provided cord, but are you using the samsung provided wallwart charger?
 
Re: HELP!!!!!

It's possible the cable or the power adapter are bad. I would test both. Also check that fast charging is enabled under Settings > Accessories.
 
Re: HELP!!!!!

Who is your carrier? Thay issue came on my old Verizon s6 edge and i did what you did back then yet issue was not fixed. I was told it has to do with visual voicemail and some integrated message app.
 
Re: HELP!!!!!

also, anyone having problems with the latest update? like "unfortunately, IMS service has stopped" keeps popping up every 5 sec. i did the factory reset but it's stl there and you can't do anything until you press the ok button for it.
I experienced that same message every 5 seconds but it was with the samsung keyboard. I tried numerous ways to make it stop but the only thing that worked was I had to go deep into the settings and find Samsung keyboard to force stop it. This was on my old note7.
 
Re: HELP!!!!!

also, anyone having problems with the latest update? like "unfortunately, IMS service has stopped" keeps popping up every 5 sec. i did the factory reset but it's stl there and you can't do anything until you press the ok button for it.

At&t? Disable advanced messaging.
 

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