Help my phone is locked from a virus, how do I reset it?

[Theresa6684]

Help my phone is locked from a virus

My phone needs a master reset ti get rid if avirus how do i reset it

 

[Morty2264]

Re: Help my phone is locked from a virus

Are you talking about a factory reset (wiping the phone clean, to factory settings)? You should have that option in your "Settings" app.

 

[N4Newbie]

Re: Help my phone is locked from a virus

Why not tell us more about the problem? It's possible that whatever is wrong can be cleared up without a total loss of data.

If you really want to hard rest it, follow along starting at about the 1:18 mark: