help! quick charge not working

walterkurtz

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verizon sent me a replacement V20 after 2 out of 3 cameras stopped working on my previous phone. after two days of reinstalling apps i’ve come to realize that this new V20 will not quick charge. i have tried both batteries and combinations of two LG quick chargers and 3rd party cables. nothing works. any other suggestions? or do i have to get a 3rd V20??

thank you!
 

Mooncatt

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Welcome to the world of refurbish roulette.

When you plug in, does it show the Quick Charge icon in the battery (a lighting bolt with a circle around it) but still charges slowly, or is it the regular charge icon (lighting bolt with no circle around it)?
 

flyingkytez

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verizon sent me a replacement V20 after 2 out of 3 cameras stopped working on my previous phone. after two days of reinstalling apps i’ve come to realize that this new V20 will not quick charge. i have tried both batteries and combinations of two LG quick chargers and 3rd party cables. nothing works. any other suggestions? or do i have to get a 3rd V20??

thank you!

It's possible that the charging brick they gave you is not a quick charging one. Buy a Quick Charge 3.0 certified charger block, I believe Anker has one.
 

walterkurtz

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Welcome to the world of refurbish roulette.

When you plug in, does it show the Quick Charge icon in the battery (a lighting bolt with a circle around it) but still charges slowly, or is it the regular charge icon (lighting bolt with no circle around it)?

wait they sent me a refurbished phone?.

it is the regular charging icon and a window pops up to tell me i am slow charging.
 

flyingkytez

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wait they sent me a refurbished phone?.

it is the regular charging icon and a window pops up to tell me i am slow charging.

Update: did you update the phone to Android 8.0 Oreo? Because I've heard from someone after updating to Android Oreo, fast charging no longer works..
 

walterkurtz

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It's possible that the charging brick they gave you is not a quick charging one. Buy a Quick Charge 3.0 certified charger block, I believe Anker has one.


i ordered a new charger from amazon that should arrive soon. but amazon only sent me the replacement phone, no accessories or charger. ??????
 

Mooncatt

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Yes, it's standard practice to send out refurbished phones for warranty claims. The only exception is if there are no refurbs, and then they will either send a new replacement or "equivalent" (a highly subjective term) phone. You can tell if it's a refurb if it came without a battery or accessories.

Either way, I suspect it's a problem with the new phone itself.
 

walterkurtz

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Yes, it's standard practice to send out refurbished phones for warranty claims. The only exception is if there are no refurbs, and then they will either send a new replacement or "equivalent" (a highly subjective term) phone. You can tell if it's a refurb if it came without a battery or accessories.

Either way, I suspect it's a problem with the new phone itself.

bummer considering i am paying them for a new phone. is it worth sending back? as stated in another thread i HATE restoring android phones. the reinstallation of apps and reconfiguring of preferences does my head in.
 

Mooncatt

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bummer considering i am paying them for a new phone. is it worth sending back? as stated in another thread i HATE restoring android phones. the reinstallation of apps and reconfiguring of preferences does my head in.
If it were me? I may just deal with it. Taking longer to charge isn't going to be the end of the world, and the next one may have a different problem.
 

walterkurtz

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If it were me? I may just deal with it. Taking longer to charge isn't going to be the end of the world, and the next one may have a different problem.

true that. i do have a backup battery and charging cables galore so it'd be nearly impossible to run out of juice. thanks for the advice!
 

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