[HELP]S4 Backup using Smart Swith

[AC Question]

I was doing backup for my S4 using smart switch. I did everything as instructed, and it took forever to complete "Backing up Other Settings...".

Now one hour has passed, and it is still at 87 % where it says "Backing up Other settings"

Please Help!!!!!!!

Details of my phone
MOdel name: SGH-I337M
Android version5.0.1
Int. Memory 8.55/9.69G
Ext. Memory 1.44G/29.71G