Home screen has apps, time and notifications that can not be removed

[Android Central Question]

My mom downloaded an app that changed the background on her home and lock screen. Now there are apps, time and notifications that are under her regular apps, time and notifications. It disappears when other apps are opened, but remains when she is on her home screen. I have tried restarting the device, virus scan, cleaned the device and still nothing has worked.

 

[B. Diddy]

Welcome to Android Central! Which phone? Does this persist in Safe Mode? Have you already tried uninstalling that app, if possible?

Show us a screenshot of how the homescreen looks now: http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html. You'll have to register on this forum first. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html