I returned my Note 8 to Samsung in mid October. To save them money, I put the phone, as well as the promotional SD card and charging pad in the same box and returned them together. This apparently generated confusion because they only saw one tracking number and thought I had forgotten to return the SD card and charging pad. They have not refunded me my money, almost three months later. In early November, when I called them first to inquire about this, they told me they'd launch an investigation. When I didn't hear back from them I called again in late November, and again in early December. Each time they told me they would escalate it. When I asked to speak to a supervisor, I was simply told there was none available to speak to me. One time I spoke to an alleged supervisor, and they told me it was already escalated to the highest team responsible for this. I called again in late December and twice in January, each time with the same non-result. Basically, there appears to be no-one who can resolve this issue, and it is with some escalation team that's not doing their job.
Now that I haven't had the phone in 3 months I am starting to be quite confused. This borders on theft or at least fraud.
What legal or other means to I have to pressure them to return my money?
Now that I haven't had the phone in 3 months I am starting to be quite confused. This borders on theft or at least fraud.
What legal or other means to I have to pressure them to return my money?