TennisGuy45
Active member
- Sep 20, 2017
- 36
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Honestly, exploring legal options is going to cost you more than the accessories are worth, it doesn't pay. Fight with CS more if you want, but how valuable is your time? Yes, everyone wants to "stick it to 'the man'" or in this case a large corporation.
Yes, you may be owed the refund. However, if you had followed the process provided instead of trying to be cute "to save them money" by combining the shipment, you may not be in this predicament.
I think you misunderstood: Samsung has my Note 8 as well as the charging pad and SD card. They have not refunded me anything. They owe me >$1k, and have since I sent everything back in October.
I would do that but I've paid $1000 for a phone i haven't owned in three months, a phone that will be outdated in six months. What if in 3 months they tell me that they are not going to refund me but send the phone back instead? I'm not going to take that risk after there has been no movement and escalation for such a long time.
Samsung would probably simply ignore a small claims court summons and not even show up. If the judge rules a default judgement, good luck trying to collect it imo.
On XDA forums there is one user who was blocked from calling Samsung from their home number. Something about his s8 Plus order not being shipped out despite calling early or something and getting run around with backorder or the like.
Regardless of what they suggested, the point is that you returned the device, and they should sort out their inefficiencies and get you your money back. If this was Apple, you'd have your money back. I'd strongly encourage you to go on Twitter, and call them (@SamsungMobileUS) out. Specifically just asking for help for an issue that hasn't been resolved for 3 months - stick to facts - don't exaggerate, be polite, but ask for help. That should generate a direct message from their twitter team asking for more details, and they're much more likely to resolve this for you quickly.
This. Not that it hasn't already been said here, but the items are tied to each shipping label. Putting all 3 in 1 package throws the whole system out of whack.And this kids, is why it is important to follow directions.