How can I get into my phone?

[AC Question]

how can i get into my phone?

I have the original Galaxy Note edge and my finger print recognition doesnt come up anymore and now i have to use a backup password. i tried to relock it with a new password but i was told because there already is a backup password that i can not do that. i also tried putting in the wrong password 5 times but it never gave me the option to verify with my google account. how can i get in?

 

[B. Diddy]

Re: how can i get into my phone?

Welcome to Android Central! Did you forget your backup password? Since the fingerprint sensor is not foolproof, it's very important to remember this password.

You might have to fail the password more times before it asks you for your Google account.