How can I receive a text message notifications while on a phone call?

[enthused91]

How can I receive a text message notification while being on a phone call

I have a brand new Moto X 2nd Gen, running Lollipop, and I am not too familiar with 'Interruptions' and how they work and whether that is how I can make it so when I'm on a phone call, I can still receive text message notifications so that I don't miss a text because I'm on the phone -- any suggestions, or is it more of a setting I'll have to make in a texting app?

 

[B. Diddy]

Re: How can I receive a text message notification while being on a phone call

They ought to come through. Go to Settings>Sound & Notification>App Notifications, and see if the Messaging is set to be blocked. Also make sure you're not on Priority Interruptions Only (you'd see a star in the status bar) or No Interruptions (you'd see a circle with a line through it in the status bar).

 

[enthused91]

Re: How can I receive a text message notification while being on a phone call

I went to check and when I was trying to figure this out yesterday, I set the messaging app to 'priority' even though it was set to nothing originally... so it isn't set to 'block' that's for sure...but I am not sure about my 'Priority Interruptions' settings... when I go to settings>sound & notification>interruptions I have it set to 'always interrupt' and 'events and reminders', 'calls', and 'messages' are clicked on.... is that incorrect? should I have them marked off, so that they are just regular interruptions, not 'Priority Interruptions'? I think I had this set before changing my messaging app to be 'priority', so maybe the settings in here are what is wrong?

 

[B. Diddy]

Re: How can I receive a text message notification while being on a phone call

Always Interrupt should override any priority setting. Nothing is coming through with that setting?

 

[enthused91]

Nope it still does not work...and I tested it extensively...what am I doing wrong? It's just not making any audible warning for texts when I'm on the phone!

 

[B. Diddy]

I'm not sure what else to try. What happens if you turn off the Priority setting for Messaging, but keep the general setting to Always Interrupt?

 

[enthused91]

That is one of the things I tried -- didn't help... would calling Motorola customer service be an option? Does it matter what cell phone provider I have, or can I just call them? I know calling Verizon would be less than helpful, probably more frustrating, so don't really want to go that route...

 

[B. Diddy]

Actually, a couple of other general things to try:

1. Wipe the cache partition, which won't erase any personal data: https://motorola-global-portal.cust...prod_answer_detail/a_id/101078/p/30,6720,9197

2. Safe Mode: https://motorola-global-portal.cust...wer_detail/a_id/101070/p/30,6720,9197/kw/safe