How do I change accounts?

[AC Question]

My mom gave me her Alcetal one touch XL, I hard reset it, but its asking for an old account that was on there but my mom got a new account because she forgot her gmail and password, how do I change accounts?

 

[pkcable]

Your mom should be able to recover the password....

https://support.google.com/mail/answer/41078?hl=en

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You might also try a Master Reset on the One Touch....

https://support.t-mobile.com/docs/DOC-29491