How do I get alternative password for my Samsung S5?

[AC Question]

How do I get alternative password for my Samsung s5?

My phone wants an alternative password, which I don't remember because I was using a fingerprint to unlock. I can't do a thing on the phone even if I reset it using press of volume, central button and on button.

 

[Almeuit]

Re: How do I get alternative password for my Samsung s5?

Hello!
I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.