How do i get my money back?

[anon(5719825)]

Thanks. I have Android File Transfer and I also use AirDroid, but I was just looking for a direct connection I guess. It's just weird my M9 says MTP device connected, but I can't find it on my Mac. No way I'm switching to Windows. Haha! Heck, I'm surprised I've stuck with Android this time around. Never made it more than 2 weeks with Android in the past.

These restrictions though are the reasons why so many people hate Apple. There should be no reason why a person can't drag and drop music to a phone without having to resort to software to do the job,

 

[msm0511]

These restrictions though are the reasons why so many people hate Apple. There should be no reason why a person can't drag and drop music to a phone without having to resort to software to do the job,

That's what I find so strange. That my M8 showed up, but my M9 doesn't. Same computer. No major OSX updates since I had the M8 either. The only change is the M8 had KitKat w/ Sense 6 and the M9 has Lollipop w/ Sense 7.

 

[Paul Van-Ostayen]

Thanks to all of you for making good suggestions but I can faithfully report that as of today 19th May 2015 I have now used 1) HTC sync Manager 2) Realplayer Cloud (to some reasonable use) and 3) Airdroid (which doesn't recognise my 128GB memory card. After scores of hours working these programs in unison and imaginatively separately I was able to load some songs and their respective playlists. The photos loaded by groups and then over several days the count dropped and the remaining files were displayed chopped in half or corrupt. Videos said no way and the Playlists evaporated to now showing 30 listed playlists with no contents. The music files are however resident on the mem card but its colossal. The Software managers wont talk anymore to the device and the HTC excuse for a program is still orbiting the Earth from last launch. I tried loading things onto the internal memory but with the same probs.

Then I simply looked at using Windows explorer with drag n drop. Looked easy but again, files went missing in the transfer, photos cut in half, music files not recognised as playable, corrupt files and the list goes on. I recommissioned the external mem card 4 times now to no avail. The internal memory was wiped of my files and started again.

After extensive research, time and effort - I can only conclude my earlier finding. This New HTC one M9 is the biggest steaming pile of over rubbish ever offered on the Australian market. I only hope I never meet face to face with a HTC executive - it wouldn't be pretty !!!!

Honestly I really wanted to love this new technology in the M9 but their is nothing to love as its all marketing show and no go.

 

[fernandezhjr]

Thanks to all of you for making good suggestions but I can faithfully report that as of today 19th May 2015 I have now used 1) HTC sync Manager 2) Realplayer Cloud (to some reasonable use) and 3) Airdroid (which doesn't recognise my 128GB memory card. After scores of hours working these programs in unison and imaginatively separately I was able to load some songs and their respective playlists. The photos loaded by groups and then over several days the count dropped and the remaining files were displayed chopped in half or corrupt. Videos said no way and the Playlists evaporated to now showing 30 listed playlists with no contents. The music files are however resident on the mem card but its colossal. The Software managers wont talk anymore to the device and the HTC excuse for a program is still orbiting the Earth from last launch. I tried loading things onto the internal memory but with the same probs.

Then I simply looked at using Windows explorer with drag n drop. Looked easy but again, files went missing in the transfer, photos cut in half, music files not recognised as playable, corrupt files and the list goes on. I recommissioned the external mem card 4 times now to no avail. The internal memory was wiped of my files and started again.

After extensive research, time and effort - I can only conclude my earlier finding. This New HTC one M9 is the biggest steaming pile of over rubbish ever offered on the Australian market. I only hope I never meet face to face with a HTC executive - it wouldn't be pretty !!!!

Honestly I really wanted to love this new technology in the M9 but their is nothing to love as its all marketing show and no go.

Ok, so this is happening with everyone's phone. That is why we all still have it. Did you even try a different SD card? If that makes no difference and a hard reset doesn't fix it, then you got a defective unit. Exchange it. This happens with all brands and manufacturers. I have had to exchange other phones before, not just HTC phones.

 

[anon(21022)]

Thanks. I have Android File Transfer and I also use AirDroid, but I was just looking for a direct connection I guess. It's just weird my M9 says MTP device connected, but I can't find it on my Mac. No way I'm switching to Windows. Haha! Heck, I'm surprised I've stuck with Android this time around. Never made it more than 2 weeks with Android in the past.

MTP is a protocol, not a mounted disk like the old phones used to do with the SD Card, where the card would get unmounted from the phone and used as USB storage on the Mac or PC.

This of course can interrupt operations on the phone - it also prevents accessing the internal storage (non SD card), since that would prevent the phone accessing it and would be quite inconvenient.

So MTP (which I believe is a prototocol that was invented or acquired by Microsoft) allows the computer to access the files while avoiding the need to unmount it from the phone itself. At some point Google decided it was a better deal than interrupting phone functionality with the old method.

Windows Explorer supports MTP out of the box, the Finder doesn't. That's why you need an extra app (Android File Transfer) to browse the content of a phone using MTP.

Patrix.

 

[neo905]

Thanks to all of you for making good suggestions but I can faithfully report that as of today 19th May 2015 I have now used 1) HTC sync Manager 2) Realplayer Cloud (to some reasonable use) and 3) Airdroid (which doesn't recognise my 128GB memory card. After scores of hours working these programs in unison and imaginatively separately I was able to load some songs and their respective playlists. The photos loaded by groups and then over several days the count dropped and the remaining files were displayed chopped in half or corrupt. Videos said no way and the Playlists evaporated to now showing 30 listed playlists with no contents. The music files are however resident on the mem card but its colossal. The Software managers wont talk anymore to the device and the HTC excuse for a program is still orbiting the Earth from last launch. I tried loading things onto the internal memory but with the same probs.

Then I simply looked at using Windows explorer with drag n drop. Looked easy but again, files went missing in the transfer, photos cut in half, music files not recognised as playable, corrupt files and the list goes on. I recommissioned the external mem card 4 times now to no avail. The internal memory was wiped of my files and started again.

After extensive research, time and effort - I can only conclude my earlier finding. This New HTC one M9 is the biggest steaming pile of over rubbish ever offered on the Australian market. I only hope I never meet face to face with a HTC executive - it wouldn't be pretty !!!!

Honestly I really wanted to love this new technology in the M9 but their is nothing to love as its all marketing show and no go.

I don't see iSyncr listed as something you tried? Any reason why?

 

[msm0511]

MTP is a protocol, not a mounted disk like the old phones used to do with the SD Card, where the card would get unmounted from the phone and used as USB storage on the Mac or PC.

This of course can interrupt operations on the phone - it also prevents accessing the internal storage (non SD card), since that would prevent the phone accessing it and would be quite inconvenient.

So MTP (which I believe is a prototocol that was invented or acquired by Microsoft) allows the computer to access the files while avoiding the need to unmount it from the phone itself. At some point Google decided it was a better deal than interrupting phone functionality with the old method.

Windows Explorer supports MTP out of the box, the Finder doesn't. That's why you need an extra app (Android File Transfer) to browse the content of a phone using MTP.

Patrix.

Oh ok. That makes sense. Thanks!