How do I know if my phone is using HD calling?

[mustang7757]

What did you upgrade?

 

[suzolin13]

Several times...my daughter just upgraded also and her service got worse, too. I was thinking it may be a SIM problem but they told us not to use our old ones.

 

[Laura Knotek]

Verizon pretty good coverage , have you tried calling them?

Yes, it sounds like there might be tower maintenance.

 

[mustang7757]

Yes, it sounds like there might be tower maintenance.

Yeah possible could be

 

[suzolin13]

I went from s9+ to s21 ultra. She went from iPhone xr to iPhone 12

 

[mustang7757]

I went from s9+ to s21 ultra. She went from iPhone xr to iPhone 12

Yeah something off shouldn't get worse reception with newer devices, may i ask what state your from ?

 

[suzolin13]

Yeah something off shouldn't get worse reception with newer devices, may i ask what state your from ?

Connecticut, on the border near NY

 

[mustang7757]

Connecticut, on the border near NY

You should see great coverage from Verizon there , im in NJ /NY border most people i know have Verizon and great coverage, ask Verizon if they have any towers down or doing maintenance on them .

 

[suzolin13]

You should see great coverage from Verizon there , im in NJ /NY border most people i know have Verizon and great coverage, ask Verizon if they have any towers down or doing maintenance on them .

It's not just where I live, it seems to be happening no matter where I am. Unless I'm in a major city, my signal is very weak.

In my town, I used to have decent coverage for the most part (lots of back roads & tall trees) but now I drop calls all the time where I never used to. It's really annoying.

It's been happening every since I got my new phone. And happened to my daughter as soon as she got her new phone. So it's hard to believe it's the towers...

 

[mustang7757]

It's not just where I live, it seems to be happening no matter where I am. Unless I'm in a major city, my signal is very weak.

In my town, I used to have decent coverage for the most part (lots of back roads & tall trees) but now I drop calls all the time where I never used to. It's really annoying.

It's been happening every since I got my new phone. And happened to my daughter as soon as she got her new phone. So it's hard to believe it's the towers...

So you never experience with the older devices?
Talk to a supervisor at Verizon and explain this.

 

[Laura Knotek]

So you never experience with the older devices?
Talk to a supervisor at Verizon and explain this.

I agree. Something is amiss if both new devices from different manufacturers both have connectivity problems.

 

[J Dubbs]

I agree. Something is amiss if both new devices from different manufacturers both have connectivity problems.

Yep it's kinda hard to blame that on the phones. Sounds like it could be a provisioning problem with the new sim cards.

 

[suzolin13]

So you never experience with the older devices?
Talk to a supervisor at Verizon and explain this.

Not to this extent... I'll have to call again & get higher up. I really thought it might be the new SIM because of the 5G & the new manufacturer...that's really the only thing that's changed. The fact that it also happened to my daughter made me think it has to be with the phone & not the towers. I'll update you this week after I talk to someone else. Thanks again!

 

[mustang7757]

Not to this extent... I'll have to call again & get higher up. I really thought it might be the new SIM because of the 5G & the new manufacturer...that's really the only thing that's changed. The fact that it also happened to my daughter made me think it has to be with the phone & not the towers. I'll update you this week after I talk to someone else. Thanks again!

You can ask for new sim cards or make sure it provision correctly, but never settle on one customer care representative if issue not resolved keep on with higher up until it gets resolved .

 

[Laura Knotek]

Not to this extent... I'll have to call again & get higher up. I really thought it might be the new SIM because of the 5G & the new manufacturer...that's really the only thing that's changed. The fact that it also happened to my daughter made me think it has to be with the phone & not the towers. I'll update you this week after I talk to someone else. Thanks again!

The fact that it happens with both a new Samsung and a new iPhone is why I suspect it is either the SIM provisioning or the towers, not the phones themselves.

 

[suzolin13]

According to Verizon, my phone says exactly what it should...Is it possible a tower is damaged & they don't know? Someone else in one of my community groups just posted the same problem with her signal in the exact same areas & she has a different carrier... There are several responses from others with the same problem...!