How do you do a factory reset on the R11

[Android Central Question]

Recently purchased, but needed to do a factory reset following an issue with the Chromebook password. Did the recommended ctrl+alt+shift+r, but got no response. Where is the restart button?

 

[B. Diddy]

Welcome to Android Central! What screen are you currently stuck on? How long are you holding Ctrl/Alt/Shift/r?