We would really like to know how they can get away with this. In January of 2013 our service went to complete crap. It wasn?t the greatest before this happened but it was at least manageable. We called customer service religiously for around 14 months complaining about drop calls; slow to nonexistent data coverage; and about a hotspot that never worked correctly. It isn?t like we were not productive about the situation but at the end we had to leave because it started becoming a problem. Please someone help us out. I have received a notice that my past due balance will be sent to collections and frankly I am going to lose my sh%# if that happens. We really felt like hostages and still sort of do.