How is t-mobile network the fastest ?

[Closingracer]

And how does AT&T's say they got the stat?

Idk but at least they put a disclaimer based on a claim . T-mobile does nothing of that sort on theirs .


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[Almeuit]

Idk but at least they put a disclaimer based on a claim . T-mobile does nothing of that sort on theirs .


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See you don't know. But you're okay with AT&T doing it and not T-Mobile? That isn't very fair.

Edit - And T-Mobile does claim it .. on Download Speed only.

 

[Closingracer]

See you don't know. But you're okay with AT&T doing it and not T-Mobile? That isn't very fair.

Edit - And T-Mobile does claim it .. on Download Speed only.

Claim what? Not even using a source or anything . They are claiming the fastest data network for downloads ? They don't disclaim it's an average or anything ....just they have The fastest data network. AT&T at very least claims it's an average . I have an issue with AT&T claiming that as well but they claim based on national average of signal . T-Mobile claims they are the fastest .


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[Almeuit]

Claim what? Not even using a source or anything . They are claiming the fastest data network for downloads ? They don't disclaim it's an average or anything ....just they have The fastest data network. AT&T at very least claims it's an average . I have an issue with AT&T claiming that as well but they claim based on national average of signal . T-Mobile claims they are the fastest .


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AT&T isn't claiming a source but says strongest LTE and you're okay with it.

T-Mobile isn't claiming a source but says fastest on download speeds only but you're not okay with it.

Sorry that .. just isn't fair.

 

[Closingracer]

AT&T isn't claiming a source but says strongest LTE and you're okay with it.

T-Mobile isn't claiming a source but says fastest on download speeds only but you're not okay with it.

Sorry that .. just isn't fair.

AT&T claims national average



T-Mobile claims point blank fastest data network on download speed .


I'm not ok with it but they claim national average . T-Mobile doesn't . AT&T also backs it up with their network .....t-Mobile it might be true if you happen to have service and even then you might not get high speeds ( Yankee stadium )


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[Almeuit]

I am done with this thread. I am one for discussing but .. I can point out other carriers do the exact thing you claim to hate .. and you are okay with it. That simply shows you're trying to make T-Mobile look bad only because you had a bad experience and you want everyone to think that is how it is for them .. even if we prove time and time again it isn't for everyone.

Have a good one.

 

[Closingracer]

I am done with this thread. I am one for discussing but .. I can point out other carriers do the exact thing you claim to hate .. and you are okay with it. That simply shows you're trying to make T-Mobile look badly only because you had a bad experience and you want everyone to think that is how it is for them .. even if we prove time and time again it isn't for everyone.

Have a good one.

I don't love any carrier but t-mobile is the worse ....hiding behind lies and lies and lies . Horrible customer service and if I have to call 30 times to fix one issue that's not good , claim highest data speeds yet I barely break 20 Mbps anywhere I went , claiming no contracts but hiding behind finance charges which btw it is cheaper to buy an iPhone 6 16gb on a 2 year contract and just pay the ETF since its $200 + $350 ETF( $550) vs $649.99 for full retail and hiding behind the we care about the consumer baloney they are selling people . If they were so pro consumer they would of solved my issue the first time not the 30th. They are just like any big company ....a greedy big company going after the dollar bill


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[anon(5719825)]

Here are two screen caps. Both are early morning hours when both carriers should have the best speeds. One is T-Mobile and the other AT&T. I had to cancel my phone service through AT&T because of dropped calls and this kind of data performance at my house. Only T-Mobile can get me LTE at my house and at these incredible speeds consistently. Verizon could get me the AT&T equivalent LTE but only at night so I dropped them as well.

 

[Closingracer]

Here are two screen caps. Both are early morning hours when both carriers should have the best speeds. One is T-Mobile and the other AT&T. I had to cancel my phone service through AT&T because of dropped calls and this kind of data performance at my house. Only T-Mobile can get me LTE at my house and at these incredible speeds consistently. Verizon could get me the AT&T equivalent LTE but only at night so I dropped them as well.View attachment 165393View attachment 165394

My only screen cap of data speed I have left from t-mobile is this at 4 Mbps and I was outside with full bars

My service with Verizon inside my apartment which isn't carrier friendly but I get a solid connection for calls with AT&T and Verizon. I averaged 14 Mbps with AT&T in my apartment. This is my Verizon speed test just taken inside

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[raino]

Frankly, if we are looking at RootMetrics for speed, we need to be looking at something similar for customer service (JD Power?) to rank TMO overall, nationwide.

 

[anon(5719825)]

It all depends on location. When AT&T first activated LTE here in Broomfield Colorado two summers ago, I would get about 40Mbps around town but near zero at my house. Their speed soon went down to about 10Mbps around my town and still near zero at my house.

T-Mobile has only gotten better. Places where I got no data, now have solid LTE, and my speeds keep getting faster.

And customer service is top notch on T-Mobile when I have post paid as I do. When I had prepaid it was just plain bad and it was outsourced.

 

[Closingracer]

It all depends on location. When AT&T first activated LTE here in Broomfield Colorado two summers ago, I would get about 40Mbps around town but near zero at my house. Their speed soon went down to about 10Mbps around my town and still near zero at my house.

T-Mobile has only gotten better. Places where I got no data, now have solid LTE, and my speeds keep getting faster.

And customer service is top notch on T-Mobile when I have post paid as I do. When I had prepaid it was just plain bad and it was outsourced.

I was on post paid and I had to call them at least 30 times for one issue and spoken to over 40-50 people for the life of being on t-mobile for only 8 months.

Outside I typically averaged 4 Mbps to around 20 Mbps tops . The highest I've seen was 39 Mbps but far beyond the average. At home I got zero.

Frankly, if we are looking at RootMetrics for speed, we need to be looking at something similar for customer service (JD Power?) to rank TMO overall, nationwide.

I had to call them 30 times and talked to 30 different reps about one issue .. Took them 2 months to figure out I returned a device 2 months ago. I wonder if that warrants great customer service



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[anon(5719825)]

I was on post paid and I had to call them at least 30 times for one issue and spoken to over 40-50 people for the life of being on t-mobile for only 8 months.

Outside I typically averaged 4 Mbps to around 20 Mbps tops . The highest I've seen was 39 Mbps but far beyond the average. At home I got zero.







I had to call them 30 times and talked to 30 different reps about one issue .. Took them 2 months to figure out I returned a device 2 months ago. I wonder if that warrants great customer service



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Maybe the T-Mobile CS reps just didn't like you or your attitude?

Last time I called T-Mobile was two weeks ago after buying my Gear S watch at my local T-Mobile store. The watch wasn't displaying it's phone number in the about section. The guy asked how long ago it was activated and I told him an hour. He said just wait a little while and it will eventually show up and it did, Saying thank you and please go a long way. You can't call while you are upset.

 

[Closingracer]

Maybe the T-Mobile CS reps just didn't like you or your attitude?

Last time I called T-Mobile was two weeks ago after buying my Gear S watch at my local T-Mobile store. The watch wasn't displaying it's phone number in the about section. The guy asked how long ago it was activated and I told him an hour. He said just wait a little while and it will eventually show up and it did, Saying thank you and please go a long way. You can't call while you are upset.

Lol I didn't show them a rude attitude at all . Got frustrated toward the end but I know how the system works ...being rude to them they have little incentive to actually help you . These people were nice but said they would do something and nothing actually happened or outright lied to me. I've actually had a fantastic customer service experience so far with Verizon and I've heard horror stories about them


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[anon(5719825)]

Lol I didn't show them a rude attitude at all . Got frustrated toward the end but I know how the system works ...being rude to them they have little incentive to actually help you . These people were nice but said they would do something and nothing actually happened or outright lied to me. I've actually had a fantastic customer service experience so far with Verizon and I've heard horror stories about them


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Enjoy Verizon. They got where they are from being good. I just couldn't get LTE at my house which makes a carrier worthless to me.

You had a bad experience with T-Mobile, others don't. Except that and move on. Do you really have to keep insisting that they are bad for everyone when many people have excellent service? Stop wasting a part of your day today talking about something that no longer has a part in your life. Your experience isn't mine or many others.

 

[raino]

I had to call them 30 times and talked to 30 different reps about one issue .. Took them 2 months to figure out I returned a device 2 months ago. I wonder if that warrants great customer service

Right, I've read some of what you've been through, and you got a raw deal. And "attitude" may be a factor in a single interaction, but when you're getting the same result over and over with different reps at different levels, it's hard to blame "attitude." That being said, if we look at TMO as a whole, if I'm not mistaken, they rank high for CS among the big four.

 

[Closingracer]

Right, I've read some of what you've been through, and you got a raw deal. And "attitude" may be a factor in a single interaction, but when you're getting the same result over and over with different reps at different levels, it's hard to blame "attitude."

Lol my attitude? I was polite to them 99% of the time .....toward the end I just got frustrated . I know people who done this kind of stuff and it gets you nowhere being rude to a customer service rep. These people while nice were clearly clueless in what they were doing


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[raino]

Lol my attitude? I was polite to them 99% of the time .....toward the end I just got frustrated . I know people who done this kind of stuff and it gets you nowhere being rude to a customer service rep. These people while nice were clearly clueless in what they were doing

Right, that's what I'm saying too: you had multiple interactions, so one can't say it was because of "bad attitude" that you're owed money, or whatever your current situation is.

 

[Closingracer]

Enjoy Verizon. They got where they are from being good. I just couldn't get LTE at my house which makes a carrier worthless to me.

You had a bad experience with T-Mobile, others don't. Except that and move on. Do you really have to keep insisting that they are bad for everyone when many people have excellent service? Stop wasting a part of your day today talking about something that no longer has a part in your life. Your experience isn't mine or many others.

Yeah but in my opinion they are like car salesmen ....,they lie , lie and lie. They have said they have been nominated for 2nd best customer service in the wireless industry ? The amount of different reps I've spoken to makes be beg to defer on that . Fastest network ? Never really got higher then 20 Mbps . Got rid of contracts ? Yeah for people who don't upgrade every 2 years perhaps but if you upgrade yearly or every 24 months like I guess most people here do and even a lot of the average joes do as well it's finance charges they are hiding behind and calling contract free.


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[anon(5719825)]

Yeah but in my opinion they are like car salesmen ....,they lie , lie and lie. They have said they have been nominated for 2nd best customer service in the wireless industry ? The amount of different reps I've spoken to makes be beg to defer on that . Fastest network ? Never really got higher then 20 Mbps . Got rid of contracts ? Yeah for people who don't upgrade every 2 years perhaps but if you upgrade yearly or every 24 months like I guess most people here do and even a lot of the average joes do as well it's finance charges they are hiding behind and calling contract free.


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Ok, please move on. Enough already.