took back my first one, defective ear-piece/speaker. Slight squelching on the end of all words, like the speaker was loose/blown (in dire need of some dynamat).
I had left BB already and did not make a call in-store. Came back to the store about an hour later after thoroughly testing at all levels, different voices (male/female/Claire many times) and finding it un-acceptable. Store folks did as well. Swapped out & everything is good to go now. Finding the phone quite lovely, coming from a TP2 & WM6.5 ... I'm versed with Android though as I work with it daily @ work--can't wait for a perm root and hopefully Cyanogen