How long does it take?

[Lucy Davies]

Last night I payed for free adds in one of my games but I'm still getting adds in the game. I can see money has been taken but nothing in the game has changed. I've contacted the developer twice but how long do I have to wait for no adds? Is there anything I can do to get the no adds? On Google's troubleshooting it says to force stop the app & close the app & re open it. I've done this & the adds are still there.

The developer is CanadaDroid. Any help would be appreciated.

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[ratsttam]

Generally speaking, it's almost instant. Occationally you would have to exit the game or restart the phone. If you've already done that, you may need to file a complaint with Google (or your payment processor) if the developer isn't responding.

 

[Lucy Davies]

Just tried restarting the phone & the add still popped up. May try clearing the cache. Do you think that would work?

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[doogald]

One thing you can try, if you have not already, is uninstall the game, and then reinstall it. The in-app purchase is still tied to your account.

If you don't get this worked out, add a one star review for the game to the Play Store entry, explaining why. People should know about this.

 

[Lucy Davies]

If I uninstall it won't all my data get deleted too? Can't back it up to Google play games or the cloud anywhere.

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[Javier P]

If I uninstall it won't all my data get deleted too? Can't back it up to Google play games or the cloud anywhere.

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Yeah, it will. Try first clearing cache, as you said. Go to settings - apps - select the game - force stop - clear cache - restart your phone and hope for the best If no go, a quick answer from the devs is your best chance.

 

[Hgouck]

Contact the developer and let them know.

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[Lucy Davies]

I've contacted the developer & left a one star review explaining why it's only 1 star. They haven't contacted me at all. The company is in Hong Kong so I no there awake when I'm asleep seems I'm in Europe. Hopefully I'll wake up tomorrow with an email from them. Fingers crossed.

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[Lucy Davies]

No email this morning. How long can developers take to respond to emails?

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[Lucy Davies]

Still nothing & it's been about a week now. Looks like I'll be asking Google for a refund.

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[Lucy Davies]

Contacted Google & they said they can't refund me coz it's over the allotted time for them to refund. They asked me to contact the developer for a refund but I've done that & they haven't replied to any of my messages at all. What else can I do? Seem to be stuck here.

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[strawbee]

Contacted Google & they said they can't refund me coz it's over the allotted time for them to refund. They asked me to contact the developer for a refund but I've done that & they haven't replied to any of my messages at all. What else can I do? Seem to be stuck here.

Posted via the Android Central App

Urk, the refund window is 15 minutes after purchase.

You might just be out of luck.

 

[doogald]

Google really should have some sort of mediation for issues like this.

 

[Lucy Davies]

Yeah I think I am out of luck unfortunately. Pretty bad that the developer hasn't replied to any of my emails.

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