I bought my G2 last week, and I immediately noticed that the hinge was really loose, I exchanged it and just got the new one yesterday and that one was loose. I called T-mobile, and the person I talked to said that It was made to be easier to open than the G2, and it may seem really loose, but that's how it's supposed to be. My question is how tight or loose is yours, because if it's too lose I'm going to have to exchange it again.
How loose is your hinge?
- Thread starter Frank_45
- Start date
Mine is pretty lose if I hold it in that weird upside down way. I noticed it did get loser after using for two weeks. But it stays closed in any other position. I think its just the z-hinge. Doesn't bother me. What exactly is yours doing to make you say it is lose.
It just dangles if I hold it by the back, and when I'm holding it closed the screen wiggles.
Understandable, Personally I like the phone too much to dump it, and I think I can get used to it, gladly I still have the fourteen days, if I can't. Although, I have lost some respect for t-mobile, for not addressing the problem directly, and saying it's supposed to be like that.
I am having the same problem. Call T-mo and am trying to arrange an exchange but haven't been able to because their system won't let them process an exchange until 14 days after the official release date.
If this is in fact a "feature" of the hinge, then I don't want it. I love this phone otherwise and the first week it was nice and tight and felt great, but I will would rather wait for a different phone without hinge.
It would be nice if T-Mo would fess up to this issue, but they are trying to sweep it under the rug. Anyway, here's the deal...
If you open the device, hold it by the keyboard section and *carefully* position the G2 to have its screen facing the floor, it should stay open. If the hinge just flops to gravity, you have a defect. Momentum and inertia will still move the screen about, but it should be able tho hold itself open or closed without provocation. However, NONE of T-Mobile's reps seem to know this.
The first G2 I received from T-Mobile literally fell out of my hand when I pulled it out of the box because the screen unexpectedly flopped open. To make quite a long story short, I was able to get it exchanged and actually got one with a good hinge.
I ordered the G2 from customer loyalty because I was hanging by a thread as it is, but the way they are handling this is unprofessional. Even though the tracking on my original G2 return has been marked as Delivered for weeks, I'm still being charged for two G2s on my bill. They promise me that'll get fixed before the bill is due, but I am wondering what in blazes they are waiting for.
I eventually went through about a dozen stores including T-Mobile, Best Buy and Radio Shack and about half the G2s I looked at had the floppy hinges. After hearing the Android Central podcast that mentioned the HTC knew about this issue and actually fixed it before release, then thinking about how T-Mobile is handling this whole thing... I was livid.
Sorry about my inability to hide my frustration, but I'm about one straw removed from switching to Verizon on this one.
The only thing keeping me in for now is that I have a functioning G2 and this phone is admittedly pretty killer.
If you open the device, hold it by the keyboard section and *carefully* position the G2 to have its screen facing the floor, it should stay open. If the hinge just flops to gravity, you have a defect. Momentum and inertia will still move the screen about, but it should be able tho hold itself open or closed without provocation. However, NONE of T-Mobile's reps seem to know this.
The first G2 I received from T-Mobile literally fell out of my hand when I pulled it out of the box because the screen unexpectedly flopped open. To make quite a long story short, I was able to get it exchanged and actually got one with a good hinge.
I ordered the G2 from customer loyalty because I was hanging by a thread as it is, but the way they are handling this is unprofessional. Even though the tracking on my original G2 return has been marked as Delivered for weeks, I'm still being charged for two G2s on my bill. They promise me that'll get fixed before the bill is due, but I am wondering what in blazes they are waiting for.
I eventually went through about a dozen stores including T-Mobile, Best Buy and Radio Shack and about half the G2s I looked at had the floppy hinges. After hearing the Android Central podcast that mentioned the HTC knew about this issue and actually fixed it before release, then thinking about how T-Mobile is handling this whole thing... I was livid.
Sorry about my inability to hide my frustration, but I'm about one straw removed from switching to Verizon on this one.
The only thing keeping me in for now is that I have a functioning G2 and this phone is admittedly pretty killer.
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The first G2 I got was so loose, that if I would hold it by the keyboard upside down the screen would flop open. I brought it back to T-mo and the employee told me that its supposed to be lose, but then I had him play with it and he went and grabbed me a new one. This one is solid, however it feel like that with repeated use it might end up getting loose over time. I think the hinge design is faulty on the G2...
I emailed fullbarscellrepair, and they said that they could tighten the hinge for free, but I have to mail it in, since there isn't one in my area, so somewhere down the line, I think I'm going to send it in to them, and see what they can do. Because I seriously love the phone, but the hinge is still bugging me.
I'm well aware of that, but there is not much to be done, unless you would like to join me in a united offensive against T-mobile. Personally I am debating whether to return it again and get a replacement.
This is great info. If the hinge can be tightened that would be fantastic. I'm with you I love the phone too, though there are a few quirks to work out still....
When I originally exchanged my first phone, my plan was to just outright return the second one if it also turned out to be faulty. I was lucky enough to not have that happen, but I personally see no reason to extend my contract with anyone who treats me like that. You can always rebuy the G2 later, but a contract means you're stuck for two years. While it's an appealing option, I wouldn't want to have to send my brand new G2 to be taken apart/voided just to defend a contract.
In my particular case, I had a problem and T-Mobile did ultimately fix it. It wasn't graceful, but they fixed it. In your case they have yet to even do that much for you. Take it for what it's worth.
The problem is that we have no idea how tight or loose the hinge should be. Mine is not really tight, nor is it very loose. The open action is very smooth and I use and play with the keyboard all the time. Until I flip it open, my G2 stays closed. I'm pretty happy with this being my first Android.
My G2's hinge is loose enough to fall victim to gravity if held upside down. I don't consider this a major problem though and don't see a need to return it. I never see myself in a position to use my phone upside down so this problem isn't an issue. The phone stays shut when I need it to and opens when I want. If HTC or T-Mobile offer an exchange with a known batch of stronger hinges then I'll go for it but I won't go back to the store and play "find a strong hinge."
In the past few days I have come to basically the same conclusion, I am used to the hinge and it really doesn't bother me, and the rest of the phone works fine.
Your unit is fine. People talk about "tight" or "strong" hinges, but I don't think they literally mean tight/strong. I've only seen G2s that flopped to gravity and ones that didn't. According to the folks of Android Central who talked to HTC about the hinge, it was an issue that has since been fixed.
For those who don't mind the loose hinges, if it doesn't bother you then it doesn't bother you. It'll effect people who hold their phones by the ends of their digits more than those who clutch them.
My hinge is look, but I simply notice it is unusual, but not really a problem. I have since seen the fake demo unit in Walmart, and the hinge seems slicker. In my normal use, the phone does not flop around. I find opening and closing the keyboard feels awkward, but it is not a big deal.
The one thing that will not work is something like the Body Glove case, where the G2 base clicks to one's belt. In that case the screen flops all over the place.
I use a vertical leather case for the G2. This secures the flopping keyboard and it works well.
The one thing that will not work is something like the Body Glove case, where the G2 base clicks to one's belt. In that case the screen flops all over the place.
I use a vertical leather case for the G2. This secures the flopping keyboard and it works well.
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