How to decrypt password on a samsung j7 phone if the keyboard is not working properly

[Android Central Question]

cannot open phone Samsung j7 pro phone, needs to enter password, keyboard is not currently working

 

[belodion]

Try first a Power Off and Restart. Tell us what happens.

 

[B. Diddy]

Welcome to Android Central! Or try it in Safe Mode: https://support.t-mobile.com/docs/DOC-30290