How to fix Note9 - "Empty DCIM Folders" when plugged into PC

[Android Central Question]

Hi everyone,

When I would transfer files from my Note9 to my Windows PC everything always worked fine and then all of a sudden about 2-3 weeks ago I connected my phone to my pc with the USB cable and when I go into "Internal Storage" and click on the DCIM folder to transfer photos from the Facebook & Screenshot folders it keeps saying the folder is empty which I know it is not empty because when I go into the folder on my phone all of the files are there.

When I go to transfer files from my SDcard everything works fine it is just from certain Internal Storage folders that it shows as them being empty

Does anyone know of a fix to this problem? My computer is running Windows 10 and as I said before it has never had this problem until now.

 

[mustang7757]

Maybe try with your SD card out see if finds it ?

I'll leave a link to register so you can communicate here , as a guest account you can't.https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Just to be sure -- the phone screen is unlocked when you connect, and your USB connection is set to MTP (and not Charge Only)?

 

[truckjunkie16]

B. Diddy, Yes it is always unlocked and on transfer files or transfer pictures. Like I said it worked forever and now all of a sudden it isn't working. I'm wondering if a recent Windows 10 update or update on my phone caused this problem

 

[truckjunkie16]

Mustang, It does find my SD card no problem

 

[mustang7757]

Mustang, It does find my SD card no problem

I understand , but take it out see if SD card possible interfering.

 

[B. Diddy]

You're using Windows File Explorer, right?

 

[truckjunkie16]

B.Diddy, Yes I am using Windows File Explorer.
I went into my app's list through "Settings" and then into "Media Storage" and cleared out the cache & data and then connected my phone to my computer and then all of a sudden it worked. I had tried that before but it didn't work, so I'm not sure what yesterday had to do with anything but I got it to work