HTC desire 500

[dhyey shah]

My back camera is not working please help please please please please

Posted via the Android Central App

 

[B. Diddy]

Welcome to Android Central! Do you get an error message? What happens when you open the Camera app? Does this persist after rebooting?

 

[dhyey shah]

Yes it comes I have factory reset my phone bu then also it comes

Posted via the Android Central App

 

[dhyey shah]

Screeneshot please see it

Posted via the Android Central App

 

[B. Diddy]

I'm confused. Is it working now or not? That's not an error message, so is there still a problem?

 

[dhyey shah]

No it's not working no option for back camera nd I have a back camera

Posted via the Android Central App

 

[B. Diddy]

So is that screenshot what you see when you open the Camera app? What's the image behind the settings window--is that a still image, or is it an active feed from the camera? What happens when you tap the Camera icon at the bottom?

 

[dhyey shah]

Active window when I touch the camera or takes selfie

Posted via the Android Central App

 

[B. Diddy]

Oh I see. So only the front-facing camera is working, and you don't have a button to switch to the rear-facing camera?

 

[dhyey shah]

Yes there u are it's the problem I m facing

Posted via the Android Central App

 

[B. Diddy]

Try booting into Safe Mode, which temporarily disables all 3rd party apps.

https://www.youtube.com/watch?v=yiTfllL_tvU

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem, in which case you'd probably have to send the phone to HTC or bring it to a local repair shop.

 

[dhyey shah]

But in local repair shop will the warranty of the phone will be gone

Posted via the Android Central App

 

[dhyey shah]

Thanks but can u send me the link of htc desire 500 then it will be much better please please please

Posted via the Android Central App

 

[B. Diddy]

If the phone is still under warranty, then contact HTC directly. If it isn't under warranty, then bring it to a local repair shop. I don't know what link you're asking for.

 

[dhyey shah]

Ohk no problem by the way thanks for your help thank u soooooo muvh