HTC Hero and Windows 7?

spatel9114

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Oct 23, 2009
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How can I get my HTC Hero to sync with Windows 7? I tried the following method at this site:

Workaround for HTC Hero Sync Problem in Windows 7 ? My Digital Life

but it doesn't seem to work.. when I go to the Device Manager and try to update (both Automatically and Manually), all it says is that my driver is up to date. While the phone does read on my computer, the link says it should show up as My Hero and that definitely doesn't happen. I only bring this up now because I downloaded the app PDAnet and it doesn't seem to be working correctly so I'm assuming that it's the problem with the Hero syncing with Windows 7. Anyone know how to fix this? I downloaded the latest HTC Sync as well, and it still doesn't seem to want to read..
 

g.711

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are you using the HTC USB cable?
have you tried another USB port.
have you mounted the card?
have you reset your phone?
 

spatel9114

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are you using the HTC USB cable?
have you tried another USB port.
have you mounted the card?
have you reset your phone?

1.) I'm actually not using the HTC USB cable, does that make a difference?
2.) I doubt it's my USB port.. but I'll give that a shot as well
3.) Yes, the card is mounted
4.) Since when?
 

Andrew Ruffolo

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1.) I'm actually not using the HTC USB cable, does that make a difference?
2.) I doubt it's my USB port.. but I'll give that a shot as well
3.) Yes, the card is mounted
4.) Since when?

Try installing PDANet for the computer... no not for tethering, but actually it installs the proper drivers. The ones on the phone don't work. Install the latest software from HTC and give it another try. Also, this is only for contacts and exchange. If you want to just transfer files, you don't even need the HTC software. Let us know how this works for you. It synced with my macbook running parallels win 7 Experimental.
 

spatel9114

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Try installing PDANet for the computer... no not for tethering, but actually it installs the proper drivers. The ones on the phone don't work. Install the latest software from HTC and give it another try. Also, this is only for contacts and exchange. If you want to just transfer files, you don't even need the HTC software. Let us know how this works for you. It synced with my macbook running parallels win 7 Experimental.

Good call, the app works like a charm now. Yeah, I just deleted HTC Sync and installed the PDAnet Windows 7 app and now it works perfectly. Thanks man.
 

Jerry Hildenbrand

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Try installing PDANet for the computer... no not for tethering, but actually it installs the proper drivers. The ones on the phone don't work. Install the latest software from HTC and give it another try. Also, this is only for contacts and exchange. If you want to just transfer files, you don't even need the HTC software. Let us know how this works for you. It synced with my macbook running parallels win 7 Experimental.

Nice. This needs crammed into the Hero sticky.
 

spatel9114

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I still don't understand why HTC hasn't released Windows 7 drivers yet.. Maybe they're waiting until they're done with 2.1 update to start doing PC software related things?
 

techgeek32#WN

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Windows 7 Drivers=YES

I was having the same problem with HTC Sync installing on my Windows 7 64-Bit machine. I finally found the source of the problem. You need to go into System>Advanced System Settings>Hardware>Device Installation Settings>select "No, let me choose what to do">select "Never install driver software from Windows Update. Once you turn that off you need to download the new version of HTC Sync which is 2.0.18 and only available on HTC which is their worldwide site. It is not available on the US site. After you download this just run it and it installs all of the appropriate Windows 7 drivers so you don't even need to use any of the driver workarounds as before. After setting up HTC Sync you can go back into System settings above and change back to Automatic Install of Drivers by Windows if you want to.

I wouldn't recommend the PDAnet option unless you actually plan on using it.

Cheers!
 
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