Re: htc one battery problem
I tried to get a replacement phone today and this is what happened:
The AT&T Device Support Center on 32nd Street is run by a bunch of hyenas!
Not only the rep said ALL my apps are "bad" (drain battery). He also told me the 8 hours of stand-by time (from full charge) on my 1 month old HTC One phone is NORMAL. "In fact, if you get 4 hours usage with one charge you should consider yourself lucky. Most smart phones have the same battery lives." I replied, "I never had any battery problems with all my iPhones since iPhone 1." Now the other reps join in, " I have iPhone I have the same problem. Yeah, I have iPhone too?" I said: "You can't be serious!" He sent me to the corner to call "Customer Service" if I want to try to get a replacement.
After waiting for 10 mins the phone rep answered. She seemed nice and promised to try to resolve my problems. She told me I have "other" Battery Management and App Killer apps on my phone. They will drain battery and work against the stock apps. I didn't know there are stock apps that do the same thing. Beside, I downloaded those apps because I had battery problems. So if the battery will run fine without them. I shouldn't have the problems in the begin with. Still, she insisted a full master reset of my phone (which I spent 1 month to customized). Unless I want to speak with a HTC rep and see if they know something that we don't.
Now we are on a 3-way call, this HTC guy was even more amazing! He also told me to turn everything off. I said I already have my screen set so low that I can't even view anything in the sun. I have GPS and other stuff turned off already. I kill every open app every time after I use my phone? He asked, "Do you have the Mobile Data on?" I said, "yes." He said, "Oh well, that really drains your battery. You have to turn it off." I said "What?!! Why bother having a smart phone if I have to turn everything off?" He then said, "Why would you want to have the mobile data on at all time? Do you expect emails constantly? Do you go on Facebook every 5 mins?" I replied, "OK! Thank you and I have nothing else to say to you. Please send me back to the AT&T."
Now back with the nice lady and she still insisted a full master reset. She made an appointment with me to call me at home after 10pm to set up the backup and reset. She never called.
So what have we learned here? No, I have no regret trying something new when the Apple went stale. I miss how all the Apple apps and products just seamlessly work with each other (most of the time). The one thing I miss the most is their customer service. They never tried to BS you and make you feel like you just came out under a rock like those jokers I encountered today.
Last note, no one I asked today knows how to turn off the caller announcement on my phone. Enough said!
#badhtconebattery #badattsupport #badhtcsupport #missapplegenius